Tuality Physicians PC

Re: Patient Account [redacted] - $68 refundDear Mr. [redacted]:Peter H[redacted], MD, PCBrian S[redacted], DC, PCMichael R[redacted], FNPJerome L[redacted], FNPDon I[redacted], FNPEnclosed you will find a check for $68. As requested, we reviewed your account and found that a refundwas in order.I apologize for the trouble and...

inconvenience that you had to go through in informing us of thisoversight. We have recently outsourced our billing operations and this unintentional error occurred as aresult of some issues that have arisen as we work our way through this transition. We're sorry that youwere negatively impacted by these changes and we are working diligently to ensure that this sort ofthing does not happen again, to you or anyone else.If you have any questions or would like to discuss the matter please call me or Jerry M[redacted], our clinicmanager, at [redacted]
Sincerely,
Peter H[redacted] MD

Please see the attached letter that will be mailed to Ms. [redacted] today. We are sending her the refund that she requested. I first became aware of this issue when I saw this complaint. We did move our office location in September and have had some problems with phones and internet, which may have...

caused the communication problems that she experienced.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
ps - I received their check today.  Thank you for your help in resolving this issue.