T.T. Tailor

Sent: Thursday, *** 04, 6:PM To: *** Cc: n*** Subject: Revdex.com Case # *** - *** *** Dear Sir/Madam I received mail from your organization several days ago regard to a custom
complaint about my servicesFirst I want say I appreciate a customer being with me for sometimeThe customer only bring two or three shirts each time. Based on our record it shows he already picked the shirtAt the end of closing day I recorded all tickets in the book that shows he already picks the two shirtsI am not going to dispute with a custom that I am right or he is wrongBased on our policy posted that any damages or lost to any clothes I will only pay 10x the amount of laundry priceThe cost to laundry for each two of his shirt is x = x = $I am willing to pay him $for two shirts If you have any questions please reply me to this email Sincerely yours, ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you.
[redacted]

Review: I have been a customer of T.T. Tailor Alterations-Cleaner for many years. I take all of my shirts there to be laundered. In [redacted] I left two men's dress shirts size [redacted] on a blue [redacted] Classic button down and the other and blue [redacted] shirt - for laundering. My claim check is numbered [redacted]. When I returned the shirts the proprietor insisted that I had already picked up the shirts because there was a check mark in the spiral notebook she uses to track her business. I had not picked up the shirts. I know exactly the which shirts are in question, and I have carefully searched to be sure that I do not have them. I owned only one of each of the type of shirts that are missing. I have subsequently returned four times, and after the owner looks and can't find my shirts, she returns to falsely accusing me of having picked them up. I still have the claim check in my possession. I would like to get my shirts back or receive appropriate compensation for two good condition high quality used dress shirts.Desired Settlement: Return of missing shirts or appropriate compensation for two good condition high quality used dress shirts.

Business

Response:

Sent: Thursday, [redacted] 04, 2014 6:31 PM To: [redacted] Cc: n[redacted] Subject: Revdex.com Case # [redacted] - [redacted] Dear Sir/Madam I received mail from your organization several days ago regard to a custom complaint about my services. First I want say I appreciate a customer being with me for sometime. The customer only bring two or three shirts each time. Based on our record it shows he already picked the shirt. At the end of closing day I recorded all tickets in the book that shows he already picks the two shirts. I am not going to dispute with a custom that I am right or he is wrong. Based on our policy posted that any damages or lost to any clothes I will only pay 10x the amount of laundry price. The cost to laundry for each two of his shirt is 1.39 x 10 = 13.90 x 2 = $27.80. I am willing to pay him $27.80 for two shirts. If you have any questions please reply me to this email. Sincerely yours, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you.