I cancelled my Hand & Stone membership in November because I was moving out of state (from NJ to GA)Hand & Stone requires members to fill out cancellation paperwork in person, which I did before I movedIn July 2016, I received a collection notice from TransWorld saying that I owed Hand & Stone in Turnersville NJ over $in past-due membership feesUpon calling Hand & Stone and explaining my cancellation and move and the recent collection letter, the woman to whom I was speaking said that Hand & Stone in Turnersville had gotten a new billing system a few months ago that backdated their system and re-registered any members who had cancelled within a certain time periodShe told me that now that I had called and alerted them of the issue, they could confirm my previous cancellation and take my name off of the TransWorld collection list, which seemed like an easy solutionThe reason I am filing a complaint is because if Hand & Stone knew about this gli
I had a membership with this establishment for about a year I paid the the membership fee every month through my debit accountI cancelled my membership and after that I was never billed againNow I get a letter from collection agency that I owe them $ They had access to my checking account and they never took out the feeds thenI never got a bill of any kind from them for me to dispute it Now I'm put through the collection agency This is not good practice
I cancelled my Hand & Stone membership in November because I was moving out of state (from NJ to GA)Hand & Stone requires members to fill out cancellation paperwork in person, which I did before I movedIn July 2016, I received a collection notice from TransWorld saying that I owed Hand & Stone in Turnersville NJ over $in past-due membership feesUpon calling Hand & Stone and explaining my cancellation and move and the recent collection letter, the woman to whom I was speaking said that Hand & Stone in Turnersville had gotten a new billing system a few months ago that backdated their system and re-registered any members who had cancelled within a certain time periodShe told me that now that I had called and alerted them of the issue, they could confirm my previous cancellation and take my name off of the TransWorld collection list, which seemed like an easy solutionThe reason I am filing a complaint is because if Hand & Stone knew about this gli
I had a membership with this establishment for about a year I paid the the membership fee every month through my debit accountI cancelled my membership and after that I was never billed againNow I get a letter from collection agency that I owe them $ They had access to my checking account and they never took out the feeds thenI never got a bill of any kind from them for me to dispute it Now I'm put through the collection agency This is not good practice