Trust Homes

Water drainage in back yard
We have been working on this issue for a year and a half. While the house was still being built, the landscaper was installing a swale which was low in the middle and high on both ends. There is an additional low spot where water collects. The on-site supervisor for Trust told the landscaper that the swale was not going to work. There are two low spots which turn into lakes when it rains. That area is muddy and hard to mow the grass. No change was made. I have contacted the warranty agent at least a dozen times and he assured me it would be taken care of. I was told another landscaper would come out and look at the problem but he never showed up. The agent has stopped replying to my texts now.

Construction and damage of personal property
Trust Homes is building new homes in our neighborhood, our home is directly next door, they connected our sidewalk to the new part of the neighborhood. They have refused to clean up the debris that was left in our yard from digging to put the side walk down. We have contacted and contacted with zero response. Our yard has suffered and we are getting fined from our HOA because they will not take care of it. They have also drive tractors through our yard and ripped up our grass and never fixed the tractor marks.

Trust hasn't followed through with appointments, doesn't communicate with us, and is not upholding their legal end of our home buying contract.
We built our home with a trust and closed on 2/28/18. From the beginning, there were problems. We closed late, and ended up losing our interest rate because they didn't even try to accommodate us. They never communicated properly with us when problems arose. When we moved in, they hadn't even cleaned our house, so I had to clean sawdust off of baseboards, showers, etc. at 6 months pregnant. As part of our contract, they were to fix cosmetic issues within the first year as the house settled. As a school teacher, I had two whole open months when they could come. They did not fulfill this obligation. We have had contractors come to do work unannounced because Trust set things up without telling us, or come at a completely different time when we aren't available, even receiving calls at work that people were here to work but no one was home. We are currently living with blue painters tape all over our walls marking spots they are to fix, alongside halfway done spackling work on the walls that needs to be painted over. From the beginning, they even had promised us a jack and Jill bath, and ended up building it differently without telling us. However, we did receive an update in our home at no cost to compensate for that mistake, and were satisfied. They also didn't remove stickers from windows, complete electrical work to make our master bedroom fireplace work, finish our attic floor, install toilet paper or paper towel holders, among other things that you would think would be part of finishing a house. We also have shoe prints in our hardwood stain, scratches on our "unscratchable" floors, cracks in our bathroom tiles, and speckles of paint on our hardwood where they did sloppy work and didn't properly cover to protect things. There are also several places within our carpeting where nails have been found sticking up, which is quite a hazard with two small children. They also set up pest control without our knowledge before we took ownership of the home, as well as leaving our HVAC unit on with an emergency setting option between midnight and 6am, which ended up costing us a lot of unnecessary money. (We only discovers this when our bill was large and called the power bird to have it investigated last winter).