For the past 6.5 years I have used Rusty's plumbing. For most of my dealings with them, I dealt with a super nice technician by the name of [redacted] He was friendly and extremely knowledgable. However, he is no longer there and today I had the displeasure of interacting with their receptionist. I called rusty's because we had some issues and they sent a technician who charged us
$85 to tell us that they have to bring a camera to [redacted] a bigger problem. The cost for this is $275 so total for their assessment is $360 plus whatever labor they may need to do. When I called to see if they would be crediting any of the initial service fee, I was treated very rudely by their receptionist who kept talking over my questions. when I asked if I could talk to someone else, she said no. When I asked if she could have the technician call me, she said no. When I told her that it seemed excessive for them to charge us both fees, she said that I should call someone else and hung up. I can't imagine ever using Rusty's Plumbing ever again. I will also be warning my friends to stay clear of this business.
For the past 6.5 years I have used Rusty's plumbing. For most of my dealings with them, I dealt with a super nice technician by the name of [redacted] He was friendly and extremely knowledgable. However, he is no longer there and today I had the displeasure of interacting with their receptionist. I called rusty's because we had some issues and they sent a technician who charged us
$85 to tell us that they have to bring a camera to [redacted] a bigger problem. The cost for this is $275 so total for their assessment is $360 plus whatever labor they may need to do. When I called to see if they would be crediting any of the initial service fee, I was treated very rudely by their receptionist who kept talking over my questions. when I asked if I could talk to someone else, she said no. When I asked if she could have the technician call me, she said no. When I told her that it seemed excessive for them to charge us both fees, she said that I should call someone else and hung up. I can't imagine ever using Rusty's Plumbing ever again. I will also be warning my friends to stay clear of this business.