Truphae

Upon receiving my first monthly inkcredible box, I received a pen that did not work. The mechanism that fills the chamber with ink simply did not work leaving me with a fountain pen that could not be filled with ink.

I contacted support and was greeting by Chris who simply told me that the mechanism is different from other pens and to try again. I informed him I did watch an instructional video of how to fill this type of pen and the pen was indeed faulty and if I could receive a placement. I did not hear back from Chris and reached out some weeks after and still no reply. I tried again 6/19/2020 and again no reply.

This subscription was purchased in April and the item received in May. The simple notion of mailing a customer a replacement pen seemed easy enough and in good faith of their company and gratitude towards their customers. This was my first purchase and I must say I am glad I did not make the purchase of additional ink's and more expensive pens. I'm not sure if I would have ever received them in working order. I simply do not want this to happen to another customer, it isn't the right way to do business.

I even left a review on the site under the product I purchased in hopes that I would just be sent a new pen and an apology (which would have done wonders) but instead the review was removed and radio silence.

All I wanted was a replacement pen from a $25 subscription box. I was very happy with the ink samples provided.