True Vacations

True Vacations does seem to be a scam! I've been trying to book a destination for several months; I have had email correspondence however no consistency and it seems sketchy. I was told once everything was arranged but when I called the lodgings to confirm the booking they had no information and no way of communicating with True Vacations on their end.

I should Have listened to all those who old me this was a scam! Now i'm stuck with no money and no vacation.
I purchased a Take3 Vacations package from True vacations last July.
Mr. Jonathon R was the service rep and he suckered me in like a bee to honey. He explained how he was giving me 3 FREE nights plus $100 travel voucher for only $400. I, like an it, purchased the package and thought I got a good deal.
A few months ago, I tried using my package in Orlando and they told me that since it is of high demand, they would not have any availability and I would need to pay to upgrade my package. This sounded like it makes sense since it was the winter and Florida is packed.
A week ago, I tried booking travel to Portland for this summer with my package. I was on hold 2 times for over 10 minutes before I got hung up on. I used the live chat and didn't get any response either. So I used their online booking portal. I got an email that someone would get back to me in the next 5 days. They did not. When I called this morning - I got hung up on when I was on hold. Finally, I got through to somebody and they told me that they have availability! YAY! one catch - $245 in booking/reservation fees. What the heck does that mean!! I paid a lot of money to get free nights, and yes, I knew that I would have to pay taxes and fees - but that is usually a few dollars! Seriously folks - go on ANY travel / hotel / airline website and they also charge taxes and fees. It's usually only a few dollars! not $245 for 3 night!! I went on a hotel site and found that I could find a hotel for those dates with a total cheaper than that including all taxes and fees!!!
Plus, to add insult to injury they told me which property they would put me in - The Best Western Plus Portland Airport Hotel & Suites. I looked it up and found that I can pay $329 for my dates if I just paid upfront. So True Vacations charged me $400 for 3 free nights and then want to charge $245 for the taxes and booking fees = $645, When I could just pay a total of $329 if I would have just not bought my vacation package!
Another thing. They told me that included in my package was a $100 travel voucher. They said I could use it on attractions, rental cars, and accommodations. It sounded good but when I tried to use it I found out how ridicules this so called "travel voucher" is. They give you a discounted rate off the regular price (usually a few dollars) and take that off your balance. So, if I wanted to book a $100 rental car it would only cost me $97. Not a very good deal. Especially if you are familiar with any of the other good travel websites chances are you can get a better deal than the $97 they are offering as the "Discounted rate" anyways.
I would not recommend True Vacations to anybody and I feel like I was taken advantage of. I was looking forward to spend this trip with my wife and now I may have to cancel it.

Bought a prepaid vacation from then. It is about to expire. Can not get any response to my inquiry. No information during the virus shutdown, etc.
Spent $200 for a three night vacation to place of my choosing. Can not get any response from them but not want to lose money with expiration looming. Very bad experience with customer service & reservations. For booking late they charge extra fee. Will that be waived due to shutdown? Can you also let me know what state agency I can file a complaint with please?

I have tried to email/ call this company in regards to my vacation package purchased . No response and no answer . I would like my money back.
My payment method was credit card please email me or call me at +*** or *** the package seems like it was a fraud since I bought it but was never given to me to take it book .

I purchased a package from True Vacations which is about to expire. I tried to cancel it due to the COVID-19. I emailed them, they did not reply.
I purchased a package # *** from True Vacations on 09/28/2018. This package suppose to be expired next year and I am not planning to take any international trip in the near future due to the COVID-19. I called them to cancel the package, nobody was available to take my call. They requested that customers email them and they will reply as soon as possible. I did email them on 05/19/2020 and they never send me a reply. Please could you contact them on my behalf to assist me in resolving this issue with True Vacations.
email

I bought a vacation package, and called to schedule my vacation and no one has responded to my calls. I have also emailed them but no response.
On 08/15/2018, I purchased a vacation package from True Vacation in the amount of $598.00. The package included the following: One room in Myrtle Beach, non-inclusive; One room in Mexico, all-inclusive with one way airport pick up. This package was set to expire on 08/15/2020. I planned to take my vacation on 06/06/2020, but due to COVID-19, I cannot go. Therefore, I called to postpone/ reschedule my vacation. No one has responded to my calls.

the vacation presented when purchased was not the same when atempting to book the vacation.
I purchased a vacation package 1/11/19 fromTrue Vacations for$498.00,invoice no.***. I believe sales rep was joshua l***(not sure of this). during the sales presentation I was asked if I was married or single. I informed the salesman that I was single and not cohabitating.I was not informed that all of the vacation resorts listed on line would not be available to me and options to me would be significantly restricted.when I attempted to book a vacation at a certain resort I was informed coud not book that site because I was single.the booking agent gave me resorts available. it was obvious that they were inferior sites and none them were on the beach.when I requested a refund ,that person informed me I would have to send a request by mail. I sent two letters on 4/12/19,5/14/19 requesting a refund and never received a response.

Had to cancel a trip due to COVID-19 and the company has not returned email or calls related to the requested return of prepaid resort fees.
I have given your company more than enough time to respond to my emails. I originally reached out via email on April 16th. I also called and my call was disconnected every time. I reached out to the resort on May 4th. The representative there informed me that he has been communicating with your office via email and received responses. He proceeded to inform you of my cancellation. I have not heard from you 7 days later.

This lack of communication has been an ongoing issue with your company. Any time I make inquires via email it takes a follow up weeks later to ever get a response. When I speak to your company via phone I'm always given the wrong information or pertinent information is withheld.

The package I was sold on Christmas Day of 2018 was never explained that there were restrictions on where I could use the package based on my marital status. Each time I've made or attempted to make a reservation for my two stays I find out that the stay has to be booked in someone else's name due to their gender and marital status.

This was a deceptive marketing practice that as a consumer I do not appreciate. I have emails from your company that confirm that the resorts I inquired about were for single males and then I also have emails from the resort confirming that I cannot due to my status as single male.

I am requesting a full refund of $299 (transaction ***) for the Villa Sol resort fees scheduled for a trip 6/20-6/24 which has been cancelled due to Covid-19 as well as half of my original $448 (invoice TV ***) since I will not be taking the second trip with your company.

this is a huge scam. Don't be fooled. I wasted so much time and after being hung up on, left on hold for hours, I finally insisted on speaking to a supervisor. She was responsive and placed us in a hotel near Palermo Sicily but unable to get us into the resort we originally were "sold." We paid over $600.00 for a hotel room a 6 day stay that we could have gotten on line for about $50/night. I just called now to see my options since we cannot travel and have been hung up on 3 times. This company does not deserve to be in business!!!!!!

Company unresponsive to refund requests.
I purchased a vacation package back in on February 7, 2020 from True Vacations and when I tried to book the resort, I learned that all the information I was provided by the agent Ron Warren was false. I was unable to travel with my family and the CostaRica location was not available. I spoke to Karl W, Director and instructed me to send an email to request the refund. When I sent the email, I received the response via email from Claims department stating that I was required to submit the request in writing. I submitted the request in writing and have not heard back from anyone at True Vacations. I would like my $400 back.

We paid our fees over phone when initially contacted. We then tried 2 or 3 times to book vacations. The salesman did not sell correctly accordingly.
We tried to book several times of trips per their requirements. 90 days out or more so we did. Was told the resort took reservations 4 months in advance and it would be in at that time, called month after that date they had not put in our request. We placed a email for April 2020 in July of 2019 for a Mecixo location they offered. Then was suppose to get a phone call 14 days max from resort, no calls till 21 days, which is too late. They have continously lied about timeframes, costs and not answered calls or emails. The salesman told us in initial call that as long as we booked out of country 90 days in advance we were good, wasnt true which was in welcome letter that came after we paid our dues. He then stated that only extra fees would be resort taxes yet we have almost double the fee to go from taxes, added fees for people we didnt know about yet we told him up front had 2 kids. This started almost 2 years ago, and have left many voicemails to them no calls. Then when we finally got someone on phone they said they had left voicemails with us and we have no voicemails from them. We now are getting calls from resort yet we told them to cancel this resevation weeks ago after no such call in timeframe they told us and we cannot buy plane tickets now to go, so we cancelled. We paid money and after we paid we signed their welcome letter. Which states no refunds, well we have paid almost $600 and cannot seem to get our services rendered we paid for. We politely asked for a refund since this was not working out and they refuse to refund us monies we paid and yet they have not provided any services they were suppose to. We just want a simple refund and move on our way. We had 2 excited kids and now they are bummed cause this has yet to work out and we have tried to be in their requirements, cannot wait till 30 days out to book flights and this was not explained clearly yet again way back at beginning. We just want a refund of monies paid and be done. I have email trails I can provide if needed.

I would like a refund if $498. Got the run around for weeks on this purchase. It is a scam.
Got a call from True Vacations offering me a vacation package on December 18, 2019. Said I would get a vacation for 4 nights , Out of the country could pick Cancun or Punta Cana, DR, and then another for 5 nights In US such as Orlando, Florida. I purchased it December 18,2019. got files via email , had to sign the form I attached and send back. So I called them January 6, 2020 to book . I booked for February 8 - February 12, 2020. They said it would take 7 to 10 business days to get the final confirmation from the resort. It would be a phone call. So after 2 weeks I call them back. Never got a call or confirmed from hotel. The hotel was Sirenis in Punta Cana. I called True Vacations so many times trying to get this straightened out. All they kept telling me was u have to wait to get a call from the resort. We wanted to stay longer than 4 days so I booked another 3 days on my own. Still never got any call from anyone about the 4 nights I already paid for. So I end up calling the resort myself. Talked to reservation department and they never received anything from True Vacation. Then I figured it was a scam so I called true vacations back. The woman said well let me get ahold of the people up front ?? Put me on hold .Anyhow I knew there was a presentation we had to attend once we got to the resort.This was told to me when we bought this. Never asked me our age when this was purchased. So woman got back on and said oh the reason this never would go through was because of ur age. We r both 66. Anyhow that was when I asked her for a refund. I thought this was a scam. This was on January 24, 2020 and I have not heard anymore from them since then. I have all the paperwork saved so I can send u everything . I tried to upload more on this complaint and it wouldn't let me upload anymore . Thank u

I have been trying for 3 months to schedule a vacation I paid for a year ago. Every time I call it's "we'll send you an email." I have yet to receive the email, and yes I check my junk folder too. I also give them my new email address EVERY TIME I call, yet somehow it never gets changed.

I am ready to give up. We were hoping to use our vacation in early April, which is around the corner now. Flight prices will now be ridiculous, whereas when I first began my attempts they were pretty inexpensive.

So, what this company does is sell you a vacation that you pat for up front, then when you try to collect they do everything in their power to make it impossible to give you what you paid for. They wear you out so you give up and call it a loss.

They also sell your information. As soon as you talk to them on the phone, you start getting calls from every travel company out there, with phone numbers that are local and you think it might be a legit call. I don't answer my phone anymore, and it's my business line as well as personal.

My husband and I really need this time away. We are going to settle for something domestic instead of overseas now, because we can't afford the flight plus the cost of a hotel, which True Vacations was supposed to provide. We will have a great vacation, but we will never sign up with one of these travel things again.

In response to an unsolicited telephone call in July 2019, I paid $398 via credit card for a "Vacation Pack" consisting of a week at a "resort of choice" plus a 4-day trip to one of several resorts in the US. I indicated interest in a week in Bali, and was directed to web site which showed 3 resorts from which to choose when my travel dates were confirmed. For the next two months I received emails several times a week containing links to a "D***" website containing an "Invoice" for $398.00 and requesting an electronic signature confirming the transaction. I held off signing these as requested until I got a confirmation for a resort in Bali. I continued to receive these emails for over two months until multiple requests both by email and telephone that they stop were finally honored.

After several attempts to reach True Vacations by phone in August to confirm dates and resort, I got through, indicating my stay would be for only 5 nights rather than a week due to other itinerary constraints. I was told they needed to confirm with the resort via email.
Three and a half weeks later I received an email stating the reservation was "confirmed but the property ... is requesting the payment of the Peak season fee ... to ... fully confirm your reservation... Total: $199 one-time payment".

I immediately responded via email that this was not acceptable given I was requesting fewer days than originally planned and that nothing was said at that time about a possible "peak season fee" for the period I specified. Furthermore, my travel dates were three months away from the two months indicated on the resort's web site as "peak season".

Multiple attempts to call True Vacations during their business hours failed in spite of trying all three choices on their automated phone line (reservations, customer service, and sales), as well as an extension given to me by the original sales agent. Each time I was either put on hold for 5 minutes or more or was redirected back to the main automated menu. In response to a long email exchange, I finally got an email stating "We are going to get back to you tomorrow after 10am, our offices close is a couple of minutes." After waiting four business days, I made 3 more calls before finally getting through to someone. I was told the claims department would call the following day.

Three business days later I called multiple times, finally got through and asked for the claims department and spoke to an agent (Marilyn S) there for about 10 minutes. She said I had to pay the additional $199 because it was high season. I explained why I thought this was unfair and not living up to my original reservation agreement in July. She indicated she would review my reservation and recordings of my phone calls and get back to me. A week later I called for a status, but the extension I was given had a full voicemail box. I finally got through a couple of days later, and Ms S said she would email me a list of other properties in Bali where I would not have to pay anything extra.

The email was received. I replied two days later with a selection from the list. Two weeks later I received an email indicating the resort I selected was fully booked, and requested I select from among six other Bali resorts, among which was the same resort I had previously selected but was subsequently told could only be confirmed if I paid $199 as a "high season" premium. This time the offer did not mention "high season", but stated that there would be an addition $98 fee for breakfast! The resort's website indicates that all rooms come with breakfast included.

After exchanging multiple emails with Ms. S attempting to get clarification on what they were offering me with regard to this resort, specifically clarification that they would not, again, try to assess me an additional charge for high season, and clarification as to what level of service was being offered at the resort, since their web site indicates multiple pricing levels. I also questioned the extra charge for breakfast. She responded they would have to verify with the resort and would contact me the following day. Several days later I called and discussed the status with Ms S for over 20 minutes, concluding with my request for an application for refund of the original #398.

Two days later I mailed the application along with a detailed chronology of my interactions with the firm for the previous three months via USPS Certified Mail, and subsequently received notice that it had been delivered. One month later I sent another email to Marilyn asking for a status report, as the instructions indicate I would receive a response within 30 days. I did not get a response. Two weeks later I called several times, and finally got through, was told my request for refund had been denied, but that she could re-submit it and get back to me in another three to four weeks. I told her that was unacceptable, and I initiated a dispute with my credit card company. The credit card company subsequently provided a me full refund.

Led me to believe they were another company. Offered a deal on a trip, never sent confirmation email, don't answer phone, I can't book trip.
A male caller called my cell number on Jan 2, 2020 from phone number 800-234-6169 and during the 18-minute call led me to believe he was from Hilton Grand Vacations. He offered a series of travel deals, first international, then domestic destinations. I asked many questions. When I expressed interest in Orlando, he transferred me to another representative or supervisor named Veronica. Veronica offered me a buy one, get one deal on two trips, each 4day3night stays with no blackout dates good for 24 months, plus a $250 voucher. Destinations and dates (all flexible) could be chosen at the time of booking The deal was for $498, or totaling $546 including taxes.

I gave information for the amount of $546 to be charged to my*** ending in***. The charge went through and has appeared on my January statement.

I was given this Confirmation number (***) over the phone and was promised a confirmation email, which I never received (not even in my Junk or Spam email folders).

I was given an office number (407-201-8783) to call to book the trips. It has an automated answer giving three options (1-reservations, 2-customer service, 3-vacation club). All three options go right to hold music. No one ever picks up. After many attempts to reach the company at this number, I did a reverse look-up of the original 800 number that contacted me and learned that it has been reported as a Robo-caller/scam number.

I have never received a receipt or confirmation of my purchase from this company, and the company is not available for me to book the trips I paid for.

During a sales call from True Vacations I was mis-lead about a $500 travel voucher. I would like to have what I was promised or a refund.
On December 4th I received a call from True Vacations offering a vacation package deal. The orginal call was made by Ronald, I believe, but was transfered to Karl W. During the call I was offered 2 vacations with accomadaitons being 2 bed 2 bath. The price was negogiated down to $450, included in the deal was a $500 travel voucher that supposedly could be used towards the purchase of rental car or the purchase of *** tickets. Karl even told me that he once used the voucher to pay for his entire family to go to some Amusement park. This of course are not vacations without obligations, which I understood that we would have to set through a time share sales presentation during each trip, I am fine with the sales presentations. I agreed to the terms since I would be purchasing *** tickets for Christmas presents or would be needing a rental in the summer of 2020. I received the welcome packet, invoice TV ***, but the details of the second trip said 1 bedroom 1 bath so I called and True Vacations and they agreed it was a mistake and added a 3rd trip to make up for the mistake. I received and sign the new welcome packet, TV ***. All was good until I decided to use the $500 travel voucher to purchase *** Tickets for christmas presents. The voucher is not $ you can use to ourchase anything, it is a supposed savings if you purchase trough this discount site. I was not happy about this but thought if it saves me the money then that will be fine. I first tried to purchase the tickets, it said I was saving over $100 dollars but when I checked the prices at the *** site it was the same price. So I decided to try for a rental car, no savings there I could actually rent the car myself for nearly $130 cheaper. I called True Vacation and asked for either a refund or $500 worth of savings. I have spoken to a couple of managers that have listened to the sales call and agreed that I was mislead but didn't know how they could issue a refund. I am not trying to get a refund that I do not deserve I just want what I was told that I was getting.

Unsolicited phone calls to market their business to me despite being on the National Do Not Call Registry since 2015.
Received unwanted phone calls despite being on the National Do Not Call Registry since 2015. These calls are in direct violation of the TCPA including Calls to Cellphones and Telemarketing Calls to Consumers on the Do Not Call Registry. Put me in touch with your legal and compliance department immediately so we can discuss a settlement for TCPA violations.

Over 10 calls & 3 emails with little to no response to my concerns led me wanting a refund and them drawing out the process- it's been over 3 months.
Original phone call/contract (never signed) date 9/20/19. Contract did not match phone call- I emailed and called several times before I got a response and an updated contract 10/5 (I tried to get refund but they reassured me service would b better). I called several times to try to set up reservation and it was denied 10/30- even though still listed as open on their website. 11/1 I called three times until I got to actually talk to someone who said they would email me by Monday 11/4 (I work 14 hour shifts and have limited access to phone/availability so why I needed email)- never heard from them in any form phone or email. I emailed that week wanting a response, I emailed them 11/25. I called twice 12/5 and twice 12/6 after being told I would receive emails and call backs within certain time and did not. Eventually I received an email with paperwork saying I could apply for refund within 30 days of purchase date which this is now far past since they have not been responding to me in any timely fashion.

Details of Vacation Package was misrepresented by false information being given to me. I otherwise, would not have made a purchase.
FRADULENT... FRADULENT... FRADULENT!!!
I purchased a vacation package based on the True Vacations Representative stating that in addition to the two vacations, I would have $250 to spend on a rental car or on whatever I wish to spend it on. I was not told that Travel Savings is just that...savings. True Vacations told me that I would have a $250 voucher to spend! I was specific in questions that I ask before purchasing so I understood clearly what was said to me.
After attempting to make a rental reservation online using my voucher, my credit card information was requested. I thought...this doesn't make sense because I have $250 to spend. Therefore, I called Travel Savings and spoke with Chanel who informed me that the voucher was misrepresented by True Vacations which happens a lot.
At this point, I called True Vacations on 12/02/2019 to request a refund. I spoke with Maya who simply said sorry, this is a voucher to receive discounts, not to spend. I then asked to speak with a manager. Maya informed me that the manager, Jonathan O was in a meeting but would call me back. On 12/04/2019 after not receiving a call back from Jonathan O, I called again. I spoke with Maya again who eventually got Jonathan O on the line. In my opinion, It is truly sad that this person is considered a manager. He pretty much tried to manipulate and twists things, ignoring what was originally stated to me. After first telling me that there is no one above him and that he doesn't have a manager, Jonathan O eventually transferred me to Gina, i.e. Operations Manager. Needless to say, I'm not sure who was worse, Gina or Jonathan. It is my opinion that these representatives of True Vacations are fraudulent and pathetic. I will not pursuing my refund!

I was sold on a vacation for 4 adults back in March. It was false and I have been trying to get my refund since. I did the written notice and nothing
$535 is what they owe me. I have talked to Marilyn multiple times sent emails and Over the phone. My refund was scheduled for today. I've called the office 3 times and it keeps going to voicemail. I just want my money back so I can be done with them.