True Temper Corp

My name is [redacted] and I am customer service manager at the Ames Companies.I received the complaint notice from  Mr. [redacted] and have tried to contact him by phone and email but have not received a response yet.We are perfectly willing to replace the snow shovel he is not happy...

with, I just need to know which one he has and I need his full shipping address.    I can be contacted through this email    [redacted]     or by phone at   [redacted]Thanks.