True Blue Movers

Date: Wed, Oct 18, 2017 at 10:39 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],This letter is in response to the complaint ID number [redacted]. The moverssent to her home were not inexperienced. Her walls had three abrasions marks, anda finger...

print from moving the furniture in the house. We have pictures of themarks before and after we repainted the marks with the exact color of paint that wepaid for. We also left her the pain as a courtesy.This customer initially called us for the $99.00 special that we were running at the time. She was told that the special was for a one or two-bedroom apartment.She was very insistent for the special. After a week she called us back and wanted us to move her at the rate for a house. She was given an estimate based on the nine items she told us she had. Her contract was for 3 to 4 men with a three-hour minimum. Thank God, we sent 6 people, because we felt like she was not being truthful about the nine items. Once we got there she had three times the items she initially told us. There was no way to move her any quicker. We followed all of her requests including taking our shoes off every time we bought an item in or out of her home. This slowed us down tremendously considering she had a entire 2 bedroom 3 level town home with garage full of furniture, but we wanted to make her happy.The three items that needed to be disassembled was reassembled correctly. Thisshe verified before we left. She told a supervisor that the back of her freezer wasdented while it was in the original box from the store packaged with styrofoam. Hefound no dent. This item also was not on her contract. As she stated we took pictures of the dresser before we put it in the truck,because it was scratched and about to fall apart. As a courtesy we put screws in it so that she could use it. All of her furniture was wrapped with blankets and shrink wrapped to protect it from damage. Most of her furniture had scratches on it, but she still wanted to blame us even though picture was taken of all her items before we moved them. We even took picture of all her furniture on the truck wrapped,because the supervisor knew she was going to be a hard customer to please, and she wanted a free move.There was no broken fan. Her carpet was not dirty, and was inspected by a supervisor and the person that touched up her wall. The carpet was never reported to us, and we would like to see the two receipts for having her carpet shampooed twice. If we can see the receipts we would be glad to pay for it. We at True Blue Movers work hard to please our customers. This was a customer we could not please unless we gave her a $99 move. Disassemble at one location, reassemble at a new location that was 30 min away, additional furniture, and taking shoes off and on at two locations could not be done in three hours. Two additional people,fixing furniture that was already broken, we didn’t charge her. We also did not charge her $149.99 per hour for the additional three hours; We only charged her $99.00 per hour for the three additional hours. Her savings was $152.97 for the three hours, plus 2 additional men for 6 hours which cost $111.00.Her total savings was $263.97. She couldn’t find anyone to beat our price.We have plenty of great references on our website, Facebook and twitter. This was the customer from hell, and we will not be refunding her any money;Furthermore, if she continues to report lies and slander our companies name we will take legal action against her.Regards,True Blue Movers LLC.