May 21, 2014Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated May 2014, which was received in our office on May 19, 2014.Based on our review of [redacted] ***’s complaint, she states that she is unable to access her email account with AOL.We understand [redacted] ***’s concern; however the account has been terminated due to a violation of AOL’s Terms of ServiceAll account terminations for Terms of Service violations are finalOnce an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at P.OBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,
May 21, 2014Dear [redacted] :We have investigated the issues raised by [redacted] in your letter dated May 2014, which was received in our office on May 19, 2014.Based on our review of [redacted] ***’s complaint, she states that she is unable to access her email account with AOL.We understand [redacted] ***’s concern; however the account has been terminated due to a violation of AOL’s Terms of ServiceAll account terminations for Terms of Service violations are finalOnce an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at P.OBox 65771, Sterling, VA 20165-Please include the AOL account number on all inquiries regarding this matter.Sincerely,