(The consumer indicated he/she DID NOT accept the response from the business.) This job was done less then ten years agoI lived here since Besides he knows his men were at fault' and should be responsible for their workInstead of try to get out of problem.Just be responsible Respectfully yours [redacted]
Contact Name and Title: [redacted] President Contact Phone: [redacted] Contact Email: [redacted] Mr [redacted] did contact me however it was not about his windowHe contacted me about installing a fenceUnfortunatly we were not able to help him with this projectWhile I was there he mentioned he thought my men may have damaged his window during the Vinyl siding job we installed years priorI looked at the problem and said this is years later normally this type of damage would happen immediatlyI gave Mr [redacted] options to help himSuggestions such as put in tempered glass because the house is older and not up to codeI also told him there would be a charge for these servicesHe apparantly wants Tropical to provide this service for free on his homeTropical wants to help all our customers however we cannot be responsible for their homes foreverThis installation was done years ago and this is of course outside of our warranty periodThe State of Hawaii requires only a year workmanship warrantyI am discouraged and dissapointed that one our old customers would use the system to try to recieve free services BUT Tropical WOULD STILL BE WILLING TO HELP MR [redacted] IN THIS MATTER HOWEVER THERE WILL BE A CHARGE FOR OUR SERVICESUnfortunatly years is just to long for a realistic claim of damage to Mr [redacted] 's homeIf Tropical can supply any more infoin this matter please contact meAloha and Thank -You [redacted] * [redacted] President/Contractor Tropical Wholesale Inc [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) This job was done less then ten years agoI lived here since Besides he knows his men were at fault' and should be responsible for their workInstead of try to get out of problem.Just be responsible Respectfully yours [redacted]
Contact Name and Title: [redacted] President Contact Phone: [redacted] Contact Email: [redacted] Mr [redacted] did contact me however it was not about his windowHe contacted me about installing a fenceUnfortunatly we were not able to help him with this projectWhile I was there he mentioned he thought my men may have damaged his window during the Vinyl siding job we installed years priorI looked at the problem and said this is years later normally this type of damage would happen immediatlyI gave Mr [redacted] options to help himSuggestions such as put in tempered glass because the house is older and not up to codeI also told him there would be a charge for these servicesHe apparantly wants Tropical to provide this service for free on his homeTropical wants to help all our customers however we cannot be responsible for their homes foreverThis installation was done years ago and this is of course outside of our warranty periodThe State of Hawaii requires only a year workmanship warrantyI am discouraged and dissapointed that one our old customers would use the system to try to recieve free services BUT Tropical WOULD STILL BE WILLING TO HELP MR [redacted] IN THIS MATTER HOWEVER THERE WILL BE A CHARGE FOR OUR SERVICESUnfortunatly years is just to long for a realistic claim of damage to Mr [redacted] 's homeIf Tropical can supply any more infoin this matter please contact meAloha and Thank -You [redacted] * [redacted] President/Contractor Tropical Wholesale Inc [redacted]