I purchased an extended warranty on a VW Van, I was having Issues with the transmission and the car not wanting to driveI called the Warranty place and they told me to take it no Volkswagen (as they would be better to fix the issues) The Volkswagen closest to me (Akron Ohio) did not have the diagnoses equipment needed and asked if I would take it to the Streetsboro location (I had to have it towed there) they told me they would check it in the middle of the follow weekI called them TWO WEEKS later (8/6/18) to see what was going on they told me nothing was wrong with it and I could come get it (Service Closes at 7pm) My daughter drove me up there to pick it up (6:30pm) We go to drive home and it does the same thing as when I took it to them! My daughter called (6:38pm) to tell them she was told Service department was closed! We pretty much pushed the car back to Volkswagen and one of the ladies in the Service department was laughing at me! I told them I would need to know what
I purchased an extended warranty on a VW Van, I was having Issues with the transmission and the car not wanting to driveI called the Warranty place and they told me to take it no Volkswagen (as they would be better to fix the issues) The Volkswagen closest to me (Akron Ohio) did not have the diagnoses equipment needed and asked if I would take it to the Streetsboro location (I had to have it towed there) they told me they would check it in the middle of the follow weekI called them TWO WEEKS later (8/6/18) to see what was going on they told me nothing was wrong with it and I could come get it (Service Closes at 7pm) My daughter drove me up there to pick it up (6:30pm) We go to drive home and it does the same thing as when I took it to them! My daughter called (6:38pm) to tell them she was told Service department was closed! We pretty much pushed the car back to Volkswagen and one of the ladies in the Service department was laughing at me! I told them I would need to know what