Tropical Air Conditioning & Heating

This company was sent out through my warranty company to fix the air conditioner that went out a few days after purchasing this house. I called late afternoon on a Friday (knowing no one would be available). They came out at 7am on Saturday (on time) and were great. They replaced the part and showed me how to fix it myself if it ever went out again. I was very satisfied with the two guys that were here. It has been almost two months now, and no problems.

I have a different company coming out for a completely different problem from the warranty company, and I am worried about the service I will be receiving since their reviews are horrible. as for Tropical Air, I was pleased with the customer service, and the guys who did the repairs.

This is the second time my Warranty company sent this company to fix my AC unit. The first time, AC broke after about a month they repaired it, and I requested the warranty company to send a different company. It was fixed. That lasted over 2 years. The second time the warranty company send TROPICAL AIR again, JOHN said it will need about 6 pounds of freon and will charge me hundreds of $. I told them that the AC is running and cold air coming out of the intake but the blower was not working. He seems irritated and rude during our conversation. He then check the blower. Sure enough, that blower is not working. He then replaced the blower, the blower belt, capacitor for the compressor and told me it will need about 3-4 pounds of freon. Now I wonder how long this repair will last. Seems like this guys first solution is the freon without checking and running the whole system before saying...."you will need XX pounds of freon and will cost you $300-400! Stay away from this company.