Trophy Depot

I still do not have a product that is even remotely acceptable to distribute to our tournament participants and it's been two months. I ordered 24 bobble head trophies with overnight shipping on 11/28/22. Three days later on 12/1/22, Marian contacted us to let us know that the box they thought contained bobbleheads was mislabeled and they didn't have enough product to fulfill our order. She offered us a substitution, which I had really no choice but to accept because she waited so long to notify me). She claimed it was a big upgrade from what we originally ordered and she'd waive the price increase, but I checked online and both trophies were the same price.The trophies did not arrive on time, despite paying a fortune for overnight shipping, so I asked for a refund on that and was told very rudely that I couldn't get a refund until after they received their refund from FedEx. After receiving the trophies several weeks later, I discovered the "plates" on the trophies were nothing more than cheap, black stickers that were easily peeled off. This was a HUGE misrepresentation as the website on both products states that they would come with engraved plates. There was even a charge for engraving, a service which we did not receive. To top it all off, despite spelling it correctly when ordering, the word "Golf" was misspelled. So all the trophies said "Gold" tournament. When I called about the plates, I spoke to Marian, who gave me nothing but attitude and excuses. The shipping wasn't her fault, it was FedEx's. The stickers weren't her fault, because the engraving machine was out of service (which I only learned about after receiving the cheap stickers). The misspelling wasn't her fault, it was the warehouse guys. We finally got the engraved plates today, and "Golf" is STILL misspelled as "Gold"! I called again this morning to discuss this and left a voicemail. Later I got an email and call from Marian who informed me that she "doesn't check voicemails" so I had to re explain the issue, which was met with more excuses and a hard "no" when requesting any sort of refund. Each conversation has been increasingly more and more frustrating, and I have never experienced such terrible customer service. I'm appalled at the sheer amount of excuses I've been given and the blatant refusal to accept any sort of responsibility for the misrepresentations and mistakes that have happened with this order. Needless to say, I'll never be using them again.

I have never dealt with a more incompetent company in all my years.

I have ordered from Trophy Depot nine times I have had small issues that have been promptly rectified My last order, however arrived at 6:10pm the night I said my event was (I always say a couple days early in case of problems.) I found that there were broken trophies, with nameplates on upside down and with no nameplate I called to get this taken care of only to have the rep tell me that it happened in shipping and there was no way that anyone who worked for Trophy Depot would have intentionally broken the trophies I told him the boxes were in perfect shape, there was double bubble wrap and trophies came out of one box and out of the other, not to mention the three upside down nameplates and the missing name plate I told him this was obviously an issue with quality control He again assured me that no one there would have done this on purpose I asked to talk to a manager He spoke not another word and connected me to an voice mailbox that was full I called back and spoke with a fairly nice woman although she too saw nothing wrong with the way Tom had spoken to me or the fact that the nameplates were upside down because I, the consumer could simply fix that After wasting hours of my day I finally spoke to a manager who was somewhat apologetic and did work it out to have new trophies shipped to me on Saturday before the event at no extra cost She also shipped the missing nameplate When I asked her to follow through with the company's published policy to not only meet, but beat competitors prices she said she doesn't check competitor websites I told her I had found one and she said she got me Saturday shipping and that was all she would do I called back today to talk with someone else, but before they connect you with anyone they want all your information and then tell you there are no managers there (I got that the other night too.) In speaking with the somewhat rude, unresponsive rep today I realized that customer satisfaction is of very little importance to this company and they do not intend to follow through with their promise on their website (I realize it was after the order had been placed, but I thought it was fair to ask after all the problems I had and time I had to waste before finding a solution.) needless to say, I am done with Trophy Depot and would not recommend them

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, the order shipped, but it shipped one day after we were supposed to receive it Our order was to be received no later than May *** It shipped May ** Our children's last day of school is today, May **They will not be here when the awards arrive I told your operators that over and over again I called to check on this order times They assured me that the order would be here on time I have record of all the calls and emails I have made regarding our order including a request for a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I placed the order on I paid in addition to the cost of the order for [redacted] 2nd Day Air shippingThe estimated delivery date was based on the email sent with the confirmation from Trophy Depot on 52016, and has nothing to do with the date that was quoted or the extra money I paid to have the items shipped 2nd Day Air via ***I tried to contact Trophy Depot on the ***, ***, ***, ***, ***, and [redacted] via telephone and after being on hold each time for minutes was transferred to a VM box that was fullI also sent an email to Trophy Depot on [redacted] that was never responded toAfter having no contact or response to any emails or phone calls I received an email with tracking information from Trophy Depot on [redacted] stating a package was going to be shipped via *** with a delivery date of The package was delivered to my house on 52016, and it contained of the pieces that I had orderedI called Trophy Depot on [redacted] at 12:PM and was able to speak to TinaI explained the situation, and the frustration on my part for not receiving the trophies by the estimated date, as well as when they finally were delivered not receiving the entire orderShe said that maybe the trophies were on back-order??? She did not have a definite or good answer for me, and her response was very vague and did not solve my concernsI told her that I wanted to cancel the order, and that I would ship back the pieces that were sent to me that same daySince there was no return [redacted] label I had to pay another cents to ship the pieces back to Trophy DepotI shipped them via [redacted] back to Trophy Depot via tracking # [redacted] with a delivery date of 6/*/I expect and want a full refund for the amount that I paid Trophy Depot for shipping as well as the order which I placed that was never 100% fulfilledThat amount that I want refunded is that I paid for the products and expedited shipping, both of which did not occur as quoted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have reviewed the response made by the business in reference to complaint, and find that this resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded As of now, no refund has been issued Sincerely, [redacted]

order was shipped and delivered on 5-**-16. As per online order in in hands date was 5-**-16 . Order was received before need in hands date.

Trophy Depot is lax when it comes to customer serviceIt's quite laughable when they state on their FB page that they pride themselves on customer satisfactionWe ordered several items for our 8U Baseball end of season party, and one of the trophies I received was brokenI have called the number provided everyday to request a new one sentEach time I call, the automated voice comes on and tells me someone will be with me in a momentThe line is transferred to a mailbox and then it's states the mailbox is fullI have also emailed the company with no responseI have left a message on their FB ad with no responseI tagged them in a FB post with no responseThis company does not pride itself on customer satisfaction, but the greedy demands of their profitsOnce done fulfilling the order, they no longer care for the customer and to make things right by usShame on this company for ruining a baseball season and not providing quality products, as well as customer service

Ordered product with a promise on the website and on phone of next day shippingNot only almost weeks later no product but follow up was made and promise that product would be shipped, didn't happen Called day product was supposed to arrive once again told still in warehouse and no way to get the order in time Made several calls with request to talk with manager and no success Had to order from another company, pay expedited shipping fees and more money on the items as well Absolutely no attempt to assist with the issue Horrible experience!!!!

The refund should show within 1-business days depending on the issuing bank or credit card company
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On the order confirmation the estimated ship date was 5/**/ After being unable to reach the company to get an updated shipping estimate via email, phone or fax despite multiple attempts from May *** to May *** I was forced to develop a contingency plan and to order awards from another vendor to ensure delivery in time for the May *** program This created an additional cost for my building which could have been avoided had Trophy Deport responded to me in any way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Order was shipped out and delivered on 5-**-signed by ***
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Dear Customer,
This notice serves as proof of delivery for the shipment listed below*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Just a warning to everyone..this is a terrible companyDon't order form them!! They have the worst customer service ever and don't follow through on their ordersMy poor track team missed out on their plaques and medals because trophy depot screwed up the order and then I could never get in touch with them to fix itThey never answered their phones and I was always directed to a voice mailbox that was full and couldn't take messagesI spent an entire day trying to reach them and never couldI finally called my credit card and told them the story and they were able to get me a refundBuyer beware!! Don't use this company!!!!

I received my shipment today, but there were many missing pieces, errors in the order, and a grossly broken itemI am the head soccer coach of my local high school soccer teamThis was our first season in our town's history
Unfortunately, due to the orchestrated delay by Marian (Award CSR Supervisor), based on a decision to decline our purchase order, we will not receive any of the corrected items until after our end of the season banquet
Our school was charged all the extra cost for the items missing and the packaging for the broken trophy was nothing more than a thin piece of bubble wrap in a paper thin box wedged up the outer portion of the box
This is simply inexcusableThe negligence on every end of this entire process has been overly frustrating and clearly was a larger waste of time than the cost was worth
We requested for our items to be corrected and sent to us, but after things have been corrected, we have no plans on continuing with Trophy Depot in the futureIt has been nothing but a hassle and we would rather deal with companies that want our business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">I have reviewed the response made by the business in reference to complaint, and find that this resolution is satisfactory to me and the matter has been resolved once disputed amount is actually refunded As of now, no refund has been issued.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

I placed the order on 5/**/2016. I paid 47.71 in addition to the cost of the order for [redacted] 2nd Day Air shipping. The estimated delivery date was 5/**/2016 based on the email sent with the confirmation from Trophy Depot on 5/**. The "must have" date was listed as 5/**/2016, and has nothing to do with the date that was quoted or the extra money I paid to have the items shipped 2nd Day Air via [redacted]. I tried to contact Trophy Depot on the [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] via telephone and after being on hold each time for 5 minutes was transferred to a VM box that was full. I also sent an email to Trophy Depot on [redacted] that was never responded to. After having no contact or response to any emails or phone calls I received an email with tracking information from Trophy Depot on [redacted] stating a package was going to be shipped via [redacted]  with a delivery date of 5/**/2016. The package was delivered to my house on 5/**/2016, and it contained 7 of the 12 pieces that I had ordered. I called Trophy Depot on [redacted] at 12:18 PM and was able to speak to Tina. I explained the situation, and the frustration on my part for not receiving the trophies by the estimated date, as well as when they finally were delivered not receiving the entire order. She said that maybe the trophies were on back-order??? She did not have a definite or good answer for me, and her response was very vague and did not solve my concerns. I told her that I wanted to cancel the order, and that I would ship back the 7 pieces that were sent to me that same day. Since there was no return [redacted] label I had to pay another 19.44 cents to ship the 7 pieces back to Trophy Depot. I shipped them via [redacted] back to Trophy Depot via tracking #[redacted] with a delivery date of 6/*/2016. I expect and want a full refund for the amount that I paid Trophy Depot for shipping as well as the order which I placed that was never 100% fulfilled. That amount that I want refunded is 175.99 that I paid for the products and expedited shipping, both of which did not occur as quoted.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After receiving my order, I felt there was a discrepancy. I attempted to call and speak to customer service numerous times. When I call, I am on hold endlessly. I am then transferred to a mailbox which is full. So, I sent an email stating my concern and possible discrepancy. The response to my email was rude and finger pointing. My email stated I felt there was a mistake. Trophy Depot's response email informed me that they "[redacted]". I then responded with a copy of the order receipt and stated that after multiple, separate, encounters with customer service, "clearly", this company has no regard for their customers. I was then informed "[redacted] ". "[redacted]."
Again, I have attempted to call and speak to customer service/a supervisor numerous times. When I call, I am on hold endlessly and I am then transferred to a mailbox which is full.
Regardless of what side the discrepancy/mistake was made on, the interaction from the customer service/Sales department I received was very unpleasant. In response to ""[redacted]", I would have liked to be treated respectfully.

We did try to resolve the error in the  2 engravings plates 
Our policy for free shipping is on our website that medals do not qualify for free shipping.
Issued credit for disputed amount of $29.46

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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This is not acceptable. When the order was placed, the website stated that orders were shipped same day. The paperwork we received with the order shows that it was expected to ship on May **, 2016, well before the dates of our awards and graduation ceremonies. The shipping fees were exorbitant for a package that arrived nearly three weeks later than promised. We are due a refund of the shipping fees.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We stopped shipment so customer will not receive awards so she will not have to worry to refuse the shipment from [redacted] , sorry for the delay.
Full refund issued
[redacted]