Triton Imaging Systems

Review: I received a package containing a box of EPSON M1888B B/R ink cartridges from Triton Imaging Systems. The package had ATTN: RESTAURANT on the label and the invoice/packing slip attached to the package had the Executive Chef's name listed on it. I asked the Executive Chef if he had ordered the cartridges - he declined and said that he never placed an order. It should be noted that I am the Purchasing Manager and all purchases require purchase orders with assigned purchase order numbers; moreover, the invoice/packing slip did not have a Nassau Inn purchase order number listed on it. I contacted the phone number listed on the invoice/packing slip and spoke to a representative and informed them of my situation. I advised that I would ship the items back but I would require a return label as I feel I should not be required to pay for return shipment for an item that I never ordered in the first place. The representative persisted that the items were ordered and that I would have to pay for shipping. After doing some research I have discovered that I am just one of many who have had this same issue with Triton Imaging Systems. So I have decided to write this complaint in hopes of a resolution.Desired Settlement: All I desire is a return shipment label from Triton Imaging Systems. I do not think it is acceptable that I should be required to pay for shipping to send a product back that was never ordered on my end.

Business

Response:

In checking our records we show that a call tag was issued to retrieve the merchandise.

Review: This company sent some kind of ribbon cartridge to our hotel, using just the hotel as an address. It was not addressed to a person but was signed for by our package controller when he recieved our daily shipment of boxes that come to a hotel normally.We then recieved a invoice from this company for $518.27 for "Rib Cart Epson M188B B/R", we do not order do business with this company nor have we ever ordered from them before. They list a phone number and I have left numerous VM messages and no messages have been returned. At MY cost I had the box sent back to their listed address on the invoice.This company has done the exact same thing to my hotel in St. Louis when I worked there years ago and see that there are other complaints on the same issue. I cant believe that this company has not been investigated and shut down because of fraudulant mailings and invoicing.Desired Settlement: I want something from the company stating that they are deleting invoice #4[redacted]8.I do not want any further items from this company sent to this hotel, The Sheraton Gunter Hotel, [redacted] E Houston St, San Antonio, TX 78205

Business

Response:

We have done business with this company in the past, and our Vendor Number is: VENDOR:32938 I would ask them to please check their records. Further, our records show numerous return calls to the hotel, asking for Chris, but having to leave messages. Our reps also spoke to a Karen in accounts payable as to this order.

Review: [redacted]I would like to file a complaint against the Triton Imaging company for falsely sending our company ink cartridges when they have not been given the proper authorization to do so. They randomly call companies and ask the person what type of printer do they have then they ship out a box of ink cartridges and then they send out an invoice with an inflated price and request payment. we have contracted vendors we use for our ink cartridges and would never ask for any thing from Triton Imaging.Desired Settlement: I want this company to stop calling our business and I want this invoice voided.. Invoice # 4[redacted]8 in the amount of $132.67

Business

Response:

To Whom It May Concern:

Review: For many days prior to December 16th, 2015, representatives of Triton Imaging Systems claiming to be agents of Triton Imaging Systems called our hotel repeatedly each day asking to speak with different managers and different departments even though they were repeatedly told by W[redacted], T[redacted] and I that we were not interested in their products and not to contact us further. On December 16, representatives of Triton Imaging Systems spoke with and placed an unauthorized order for a POS printer ribbon for our bartender D[redacted]. D** is an hourly employee who is not an agent of the management company and is not authorized to enter into new vendor agreements.

A package from Triton Imaging Systems arrived on December 29, 2015 delivered by UPS, tracking #1z 932[redacted]7198. According to the packing slip referencing invoice #69387, an Epson ribbon cartridge M188B B/R, doesn’t even fit the equipment we use. The package was refused and placed in the possession of UPS to be returned to sender.

Invoice #69387 is expected to arrive any day now and will be returned to sender without payment.Desired Settlement: Given the impossibility of our trusting or giving credence to your companies, I request from you written assurance that any business affiliated with 3[redacted] Via Colinas, for example but not limited to; Triton Imaging Systems, Arrow Ribbon & Laser, Triton Business Solutions, Copier Headquarters, Calenviro, Novation, their subsidiaries, employees, contractors or associates will not contact the Four Points by S[redacted] again.

Business

Response:

Review: Triton called our restaurant asking for the manager on duty. The manager who spoke to Triton, was mislead about the printer ribbons we used and who we purchased them from. The manager who was spoken to on the phone is not authorized to make such decisions. The invoice came at an outrageous price. More than 300% of what we currently purchase our printer ribbons for. We have called twice, but have not received a call back.Desired Settlement: A refund for the the price of the ribbons, plus the shipping costs both to the restaurant and back.

Business

Response:

To Whom It May Concern:

Review: These people are crooks.Similar to a previous persons complaint. Someone at this company called my bartender, said our back order was on its way and asked to confirm the POS printers we used. Received a box with $12.00 worth of epson printer ribbons a week later. Didn't know who they came from. A week after that, I received an invoice for $132.00. They had typed in my bartender's name and our phone number.We don't order these supplies from them, never have, never will.They are asking for a credit card number for payment.Just want them to return my phone calls, delete this order and they can come to GA to pick up the box.Desired Settlement: Just want the bill taken out of history so it doesn't show up on my credit report.

Business

Response:

Nobody from our company told them their "Backorder" was on the way, nor did anyone from out company ask for a credit card. The sale was made, customer was called back from shipping to verify address, amount of order, pricing and payment terms. Since then, we have made only one call...and that was returning Marla's call...As of yet, we have not heard back

Review: They called the restaurant in which I work in at The Biltmore Hotel in Coral Gables, Florida, stating that they are in charge of our printers and were going to send printer toner that was part of our contract. They collect my name and then inform me that they will be sending it out to my name. This company is not in charge of our printers and solely provide toners for companys. They scan employees into identifying themselves, as is customary to introduce yourself per hotel policy, and use their names to later send you unwanted products and later bill the company. This is not a proper business practice, do not introduce themselves or state that they are not a customer of the company and did not inform that these items would be billed. Once contacting, they will not receive returned products and we are stuck with the unwanted product and the bill. We have an entire department dedicated to receiving packages and since the product was signed for they will not allow a return or refund.Desired Settlement: For the company to accept the return product and void the charges billed to the hotel.

Business

Response:

Review: Received an invoice for product not ordered. They called and my host answered as we are a restaurant. They got his name and asked what model we use for our printers. He told them, then they hung up. I called and spoke to Cesar Garcia and explained that we did not order their product; that we have our own company we use; that [redacted] cannot place orders; that he said that they never asked about placing an order. Cesar said that he would remove our invoice from his system if we sent the product back. I responded that I would not pay for shipping to send back product that was not ordered. He continued to say they called us twice to confirm shipment. Once I said I would contact someone else who would help me, he said he would delete invoice. I am fine that he deleted my invoice, but this practice has to stop. It's a scam and I do not appreciate them claiming an order was placed when it wasn't and trying to bill us.Desired Settlement: I am happy to send product back if they pay for s/h, but I also will not hold onto the product as I shouldn't have to store it. The invoice date was 7/8. I would like a paid return label by 8/31 (1.5 months) or I will consider this matter settled and product not needing to be returned.

Business

Response:

Below is a cut and paste of their conversation with our rep...these notes are NON Erasable, and cannot be changed. Clearly, she told the rep they were "ordered by mistake". NOT, that somneone called, asked what type of machine they use, then hung up.

Review: We have received an invoice and demand for payment for products neither ordered nor delivered. Demand asks to contact Mr. [redacted].Desired Settlement: Vendor to withdraw demand for payment

Business

Response:

We shot that we responded to this complaint on Sept 27, 2013. We have settled with customer to their satisfaction

Review: This company called my buisness and asked what kind of printer we had. My manager responded. She DID not place any kind of order with them or authorize any purchase at all. But we were sent an invoice for $132.67 for a product we did not receive or order.Desired Settlement: I request the invoice be forgiven and that I be taken off their call list.

Business

Response:

We have complied with the costumer's wish and cancelled their invoice. We have also removed them from out database.

Review: OUR BUSINESS RECEIVED A PACKAGE FROM TRITON IMAGING THAT CONTAINED 6 OKIDATA PRINTER RIBBONS THAT WE NEVER ORDERED, I CALLED LEFT A MESSAGE ABOUT THE FACT THAT WE DID NOT ORDER AND I WAS NOT PAYING FOR THE RIBBONS AND THAT THEY NEEDED TO SEND ME SOMETHING TO RETURN THEM AS WE DID NOT ORDER AND WE ARE NOT PAYING TO RETURN A PRODUCT WE DIDDN;T ORDER. TODAY WE RECEIVED A INVOICE FOR PAYMENT AND I CALLED AND SPOKE WITH [redacted] AND TOLD HIM THE SAME AS THE ORIGINAL MESSAGE AND THAT WE DID NOR ORDER AND WE ARE NOT PAYING AND IF HE WANTS THE ITEMS BACK HE NEEDS TO SEND A RETURN LABEL. I BELEIVE THIS IS A SCAM AND TOLD HIM SO AND THAT WE NEVER ORDERED THESE PRODUCTS AND HE SAID THAT ONE OF OUR EMPLOYEES DID AND I TOLD HIM HE DID NOT, THEY DON'T ORDER THESE KIND OF ITEMS AND THAT I SPOKE WITH THYE MANAGER MYSELF AND HE SAID THERE IS NO WAY I WOULD HAVE ORDERED THOSE.WE WOULD REQUIRE A PO ON THE INVOICE AND THERE IS NONE.I BELEIVE THEY ARE SENDING OUT THESE ITEMS TO TRICK PEOPLE INTO BUYING THEM. CESAR SAID TO DISREGARD THE INVOICE AND HE WOULD SEE ABOUT US RETURNING THE PRODUCT AND I TOLD HIM I INTEND ON DISREGARDING THE INVOICE AS WE DID NOT ORDER AND ARE NOT PAYING THE $132.67 INVOICE PERIOD!Desired Settlement: THEY NEED TO SEND A RETURN LALBEL TO SHIP THIS N=BACK OR THEY ARE NOT GETTING THEM BACK, WE ARE NOT PAYING FOR SOMETHING WE DID NOT ORDER.

Business

Response:

The merchandise in question, was indeed, ordered by one of their staff. That said, they have notified us they don't want it. We have cancelled the invoice, and are sending a UPS Call Tag

Review: This company called my restaurant during the evening and spoke to a new employee. They asked for the model of printer we use and made it seem like we already had an existing order. I received a box in the mail full of printer ribbons and then eventually an invoice for 132.67. I did not order anything from this company and I'm the only one authorized to make purchases.Desired Settlement: I would like the company to come pick up their product. I will not spend the money or time shipping it back to them. I also request that they never call my restaurant again.

Business

Response:

The person who placed the order with us, (Yana Samberg) affirmed that they were authorized to make this purchase.

Review: They wont return a phone call. I dont need their product but they won't respond. I have 30 days to return. but wont send me an authorization to return.Desired Settlement: we havnt paid I just want to send it back and not pay I dont need the Okidata ink ribbons.

Business

Response:

This has been handled to the customer's satisfaction on July 22nd

Review: We have never ordered anything from this company--in fact the product they shipped to us we have a company that we have a pricing agreement with for this item who we order from.Our business is a restaurant and this company calls saying "our order has shipped" and than ask for the person who is taking the call for their name.As this a restaurant the people answering the phone are not the managers who are responsible for our ordering, as a result they are misled to think they are just being given shipping information and not actually accepting a purchase from this company.We also had this same problem with another one of our restaurants--The One Eleven Chophouse in Worcester in June 2013.I am in the process of sending a certified letter to this company to advise them that we have no interested in ordering from them for any of our three restaurants.Desired Settlement: Verify that all three restaurants will not be contacted from this company:Via Italian Table [redacted] St Worcester MA 01604The One Eleven Table 111 [redacted] St Worcester MA 01604The Sole Proprietor 118 Highland St Worcester MA 01609

Review: Received a call from this company posing as the technician for our POS printers...They asked to verify serial numbers on the printers and for that they would send us one (1) box of ribbon "FREE".Today I just received a invoice for $132.67 for one (1) box of ink. Mind you, I can go online and purchase a case of ribbons for $229 shipping included.I've called and requested a credit for the invoice and to remove my company information from their data base.Desired Settlement: I've called and requested a credit for the invoice and to remove my company information from their data base.

Review: Triton Imaging sent a box of printer cartridges to our business that we never ordered. They then followed up with an invoice for this product. Numerous calls were made to Triton Imaging telling them we never ordered the cartridges and to please send a return shipping label so they can get them back. We still have the cartridges and have never used them. They never returned any of our phone calls. The only thing we've received from them is another invoice with a threatening letter stating if we do not make payment they will report us to a collection agency and to the credit agencies for refusal to pay a legitimate debt. The letter is from a Fred Wilson. I see by their track record this practice is common for them.Desired Settlement: I want them to delete all charges as we never ordered the product. I want them to refrain from any type of negative notification to any credit agencies.

Business

Response:

The calls the customer placed to us were returned numerous times, only to find them..."Unavailable" We have tried in good faith to discuss this matter with them, but to no avail.

Review: This company called an individual at our business saying they supported our printers and were the supply providers. They are NOT our supply providers. They subsequently sent printer cartridges to an individual who is not authorized to purchase supplies. Invoice #4[redacted]6Desired Settlement: I would like a call tag issued to pick these cartridges up and have them returned to the seller. I am not paying to return items that should never have been sent to us in the first place. From the reviews I have read on the internet, this company has a history of deceptive business scams to send out products.

Business

Response:

We will be issuing a call tag for the merchandise, and close out the account.

Review: In late November we received a box of 6 ink cartridges. I'm the only person authorized to order any supplies for our register system and it's through the company that sold us our systems. This company calls and tells an hourly employee that they our the authorized seller of our register system. Our employees answer the phone by giving their name so they've already have a name. Then they ask what type of POS system we have. Then mysteriously a box of 6 cartridges our delivered at 3 times the normal cost. I attempted to call Triton Imaging Systems at ###-###-#### several times. All I ever get is a recording saying that "all of our customer service reps are busy with other customers. Please leave a message and an invoice number and we'll return your call." I never have received a call back. I received a invoice 30 days later with a total over $130.00 for 6 small printer ribbons. I've returned the box with Invoice# 52246 and am demanding a credit as no proper authorization was attained. Purchased order number on invoice is printed as "verbal". Plus the individual contacted name on the invoice is incorrect. I should demand the $21.00 we spent on shipping the item back because of their fraudulent practices.Desired Settlement: Invoice# 52246 credited and that we are removed from their call data base.

Business

Response:

I show that we received a call from this company on Dec 8 from [redacted]. Our C/S Rep returned the call and left a message for him. We received no return call. Another call came in from Paul on Jan 2. Our Rep returned that call as well with no return call. We then received the merchandise back at our warehouse on Jan 6. We accepted, and credited their invoice, and consider the matter closed

Review: Triton Imaging Systems starting delivering printer ink without our consent or anyone actually ordering product from this company. The first invoice was processed due to new management not being aware of the scam. The second invoice was sent to our corporate office where we alerted the management team that not only do we not use this company, we have never ordered from them and they are charging double to triple the actual cost of the product. We called back in July to ask they stop contact with our company and to remove the invoice from any account they created. I called again today, 10/10/14 since they have been contacting me repeatedly asking for payment. I told them I was aware of the scam and to remove the invoice. The woman on the line continued to try to convince me that they are our product provider, which is completely false. We manage ten restaurants in the Atlanta area and we use the same company at all locations for office supplies. This company is not Triton. I would like the invoice removed and all contact ceased.Desired Settlement: I would like the open invoice removed and all contact ceased immediately.

Business

Response:

This complaint was handled to the customer's satisfaction on 10/10/14

Review: This is a SCAM!! We got billed from this company for some printer ribbons that we never ordered or received. We mistakenly paid the bill before we realized what was going on. Then the sent us ANOTHER bill for over $700 dollars! We of course did not pay it and now we are getting harassed by this company and a woman named EVA to pay the bill or have it turned over for collections. Upon further investigation, it appears this is the companies MO.Desired Settlement: We request a return of our initial payment and for this company to quit harassing our staff.

Business

Response:

To Whom It May Concern;