Triton Corporation

I would like to follow-up with this case.  We contacted the customer and was able to coordinate the customer meeting with the local distributor.  The technician at the location determined the customer’s hitch is worn as well as the tires may have been contributing.  The technician did...

replace two tires on the trailer and recommended the customer replace his hitch.  The technical reported the customer was satisfied with the service he received.What are the next steps we need to do to resolve this?Thank you!