Tristate Auto Concepts, Ltd

Stay away from this business, such a rip off I had a horrible experience, will never go back again

I had the worst experience with this shop such a rip off , 2 hours job , he took 4 hours just so he can get more money , what a scam stay away , will never do business again

Review: Poor workmanship caused need for replacement of a new tireDesired Settlement: CASH REFUND OF $233.11

Business

Response:

Re: ID [redacted]

I am in receipt of letter

Please be advised [redacted] came in for an oil change on RO# [redacted] copy enclosed. The car was released to the owner in good working order.

Shortly thereafter the owner returned and there was glass damage to the tire side wall. Please be advised that this damage happened after the owner left our service facility.

We installed a new tire for [redacted] on RO# [redacted], and as goodwill reduced the price down to our cost.

I will enclose a photo of the tire that has glass damage, and also take a look at the rim where it has curb damage .

We are sadden that [redacted] is not happy, and do offer oil and filter change to him the next time

at no cost.

Customer satisfaction is our goal.