TripPros

They called and told me I won a free trip plus a bonus cruise I ended up getting a total of 3 trips total after going through everything signing papers on DocuSign and them taking my money I haven't heard from them nor got anyone on the phone since then every Tim me or my husband calls we don't get any answer I've also emailed them to cancel the trips in less than 30 days and still haven't received a refund

I have to admit, I had several less than promising correspondence experiences with a woman named Shannon who was unresponsive, even to the simplest of questions and sometimes even antagonistic. HOWEVER, I am happy to report that the company has very recently hired a man named Jeff to fix these types of issues with customer service that the company was having and he really came through for me. He understood and sympathized with my frustration, answered all my questions and even made changes to my reservations, all very quickly and very professionally. At one point, I was quite anxious about what was waiting for me in Costa Rica, but now, after having Jeff take care of my concerns, I am very excited about our trip and so happy with Jeff's efforts. Considering this is a fairly new business, I feel they are trying to work out the kinks and hiring Jeff was a huge step in that direction. I would definitely give them a chance.

Great company! Cheap vacation with very nice accommodations. Answered all of my concerns in a timely manner before going all the way to Costa Rica. I would definitely recommend them to my friends and family.