Trinity Comics

I purchased 2 Return of Wolverine #5 *** Virgin variants CGC 9.8 SS both signed by *** to the tune of $247.97 on February 7th 2019 and 1 Vampirella Valentines day special CBCS 9.8 Personal Collection of *** on March 28th 2019 to the tune of $125. Going on a year waiting for all 3 of these books and haven't recieved them. Have been told a refund is not possible because they had to pay for these books which isn't my problem in the slightest and I would really appreciate a refund as I am going on a year waiting for these.