Tri-State Custom Carpentry

Sent: Tuesday, November 17, 2:PM To: drteam Subject: Complaint Responside ID [redacted] Revdex.com, See our attached statement from our employee, LisaI tried to call in to discuss this matter but kept going through to voicemailForgive the delayI would like to add to Lisa’s response that we do have an email address to answer non clinical questions found in the contact us section of our website: https://www.mctkaty.com and have secured email messaging for clinically related questions through our patient portal found at: https://mctkaty.portalforpatients.com/portal/default.aspxOur after ours phone recording give patients the phone number to call our answering service which routes calls to the physician on call Please do not hesitate in reaching out to me if you have any additional questionsBest, Ethan ***

Sent: Tuesday, November 17, 2015 2:46 PM To: drteam Subject: Complaint Responside ID [redacted] Revdex.com, See our attached statement from our employee, Lisa. I tried to call in to discuss this matter but kept going through to voicemail. Forgive the delay. I would like to add to Lisa’s response that we do...

have an email address to answer non clinical questions found in the contact us section of our website: https://www.mctkaty.com and have secured email messaging for clinically related questions through our patient portal found at: https://mctkaty.portalforpatients.com/portal/default.aspx. Our after ours phone recording give patients the phone number to call our answering service which routes calls to the physician on call.   Please do not hesitate in reaching out to me if you have any additional questions. Best,   Ethan [redacted]