Tri Star Engines and Transmissions

I replaced my Ford small block with a high performance engine from Tristar. The engine died inside of 400 miles.
One reason I went with these guys is they warrantied the motor for 3 years. Labor is not part of the warranty, so it cost me another $2000 to do the swap. The replacement died within 3000 miles. I am old and take care of my vehicles. This was an unpleasant experience, that cost me close to $10,000 in the end. Im not saying all their stuff is bad, but all of mine was. Back to a stock motor and found a 5 year 100K warranty that includes $100 and hour mechanic labor. Look VERY close at your "great deal"

After a phone call to all the big reman engine suppliers I decided to spend the extra grand for the tristar 5.7 hemi for my ram 1500. I specifically asked what oil pumps were used and was told they use high volume Millings which is false. My oil pressure is lower than before and only 25 to 26 lbs at idle. I used to run 32 to 33. The sending units are the originals so that obviously hasn’t affected the change. Everyone I’ve talked to with the hemi millings high volume pump runs 35 to 40lbs@idle. So one more thing to be unhappy about. Secondly the engine had a severe oil leak right from the start. Found out the oil pan was extremely bent and had to replace it with the oil pan from my old engine which looked new. Then once the major oil leak was resolved it has a rear main seal that leaks! On top of all this the engine has only been in the truck 2 weeks and the block is already a rusty looking mess. If I had any idea that the quality was so poor from these people I would have been far better off purchasing from any of the others for over a thousand dollars less and if in had to do it over again I would have rebuilt the engine myself and had a much better engine for a lot less money!

Review: Back in 2011 the transmission in my 1990 gmc [redacted] 1500 died. After looking around for a while I choose to order a new one from tristart engines; due to their great warranty and supposed heavy duty rebuilt transmissions. I ordered the transmission from them an had it installed by one of their certified shop ([redacted]) in pulaski Wisconsin. After a year with the new replacement transmission from tristart began to fail. I prosses to call [redacted] and contact tristart to have my warranty honored. Soon after they send a new transmission which was to be honest more the below any logical standards. For this second rebuilt transmission lasted less than 90 miles, we called them again and with their tail between their legs they sent another out, same think tho this one lasted about 120 miles, yet again a third time we call them and explain the issue. They said they would sent another transmission out at my cost and they would decline any shop bills (which their warranty clearly startes they will cover). Then they call me back to offer a scrap metal price for my vehicle still refusing to cover the shop bill tht was caused by their faulty transmissions. Then they try blame the failure of their transmissions on me say I abused the transmissions, to which I respond to them to send a technician to come and check the truck for any damage or driver abuse, to which they no longer responded. After that they refuse to anserw any off my calls or emails and have left me with a shop bill off well over $5000, I have tried many times to talk to them and settle this but no response. After all this in preparation to take them to court I had the last transmission that they sent taken apart by my own technician, upon investigation off the unit we discovered that many components that need to be replaced by new ones in a rebuild where old and used parts, included clutch and steel plates and most off all the sunshell in the 700r4 model, where all used parts that caused the transmission to fail. So I guess my complain is that this company is selling poorly built goods that fail right after installation and then once their terrible produce brakes they refuse to honer their so called 3 year unlimited mile warranty. I did not pay this company over 2000 dollars of my own hard earned money for them to give me a pile off junk and them refuse to honor their word when their junk brakes again leaving me with over $5000 in shop bills.

Thank you for your time and I hope you keep this company from doing the same to other honest hard working peopleDesired Settlement: I would dire for this company to be forced to truelly stand behind the warranty they promise, and I paid a total of 7,000 in shop labor and parts thanks to tristart engines. For anymore detail please contact me and [redacted]

Consumer

Response:

With out counting my missed deployment and the lost job, I paid a total of 7,000 in shop labor and parts thanks to tristart engines

Business

Response:

TRISTAR MOTORS STOOD BEHIND THERE PRODUCT.
I BOUGHT A CHEVY 355 LAST YEAR(8/14) #8 ROD FAILED.ONE 9 USED PARTS.
MOTOR SHIPPED BACK FOR REPAIRS.THEY WENT THROUGH THE ENGINE
AND SHIPPED IT BACK TO ME .THE MOTOR RUNS PERFECT.
ALL I PAID FOR WAS SHIPPING.

I've had an excellent service with the purchase of my high performance engine. I am also impressed with the customer service provided especially by Ben. Excellent follow-up as well.