Trax Farms Inc

This letter is response to a customer complaint # ***.This customer had made arrangements to rent our events room on August 25, The date of the rental was for January 8, 2017.In mid-October, our events coordinator resignedThe new coordinator, in reviewing the scheduled rentals,
discovered the duplicate bookingWe have only one room for event rentals, so she checked the deposit dates and determined the first customer to book the roomUnfortunately, it was not the customer whose complaint we are now discussing.The customer was notified on October 19, 2016, immediately after the error was foundThey were offered two alternate dates in January that they rejected.With no other solution to offer the customer, we apologized profusely and returned their deposit.We deeply regret that this occurred and that the customer was so inconvenienced by our error.Kathy C*** General Manager Trax Farms, Inc.*** *** *** *** ** *** * *** *** * *** *** ***