Travisa Visa Service

Our Washington DC Director has spoken to customer and provided a full refund of $as of

Hello,
I have copied and pasted in the records we have pertaining to your case. I am
sorry you were not satisfied with the Document Pre-Check services
__________________________________________________
9/at 1:Client submitted documents for Pre-check
9/at 5:the following documented in the case and
details had been emailed to the client:
Dear *** ***,
We received your China visa documentsHowever here is
a list of documents that are incorrect or missing.
1.Application:
Section 1.9- Passport number or Id number should be
shown.
Section 1.23- Need to list your son as a family
member.
Section 2.5- Should show days.
Section 2.6- Missing Hotel information in this
section.
Section 2.8- Need Hotel information here.
Hotel Confirmation: An "Official" Invitation
may be submitted instead of confirmed reservations- OR - A copy of confirmed
hotel and/or cruise reservation(s)If staying in various hotels, please
provide copies of each reservation.
Proof Of Departure: The one you provided does not show
the entry/exit from China just Hong KongComputer generated flight itinerary
from the airline or travel agency or copy of airline tickets showing round trip
travel to China or onward flight.
Washington DC: At least two blank visa pages are required
in the passport.
Photo Requirements: One recent x passport type
photograph, in color, front view and with a plain/white background.
You can scan and attach the documents needed and send them
to my direct email address. We appreciate your business.
Sincerely,
The Travisa Document Pre-Check Team
__________________________________________________________
At this point the pre-check of documents was complete,
however Kaiika Newman continued to accept documents from the client until all
of the issues were corrected. This required several emails and phone
calls all the way until October when the client had cancelled
The description of document pre-check on our website is:
Use Travisa Document Pre-Check service to avoid mistakes or
delaysExperienced Travisa visa specialists will review and check your scanned
documents to confirm that your application is ready to be filed, and will alert
you if there is information that needs to be corrected
The document pre-check was completed. The client
cancelled their visa processing with Travisa, however the pre-check had been
completed
Again we are sorry for any confusion,
Travisa

Travisa received a China visa request for [redacted] on 04/09/
at 12:51pm EST
">Upon review of the application, we contacted [redacted], the applicant, on 04/09/
at 1:02pm EST to provide a hotel confirmation which is a requirement established by
the Chinese Consulates in Chicago[redacted] advised, she is not staying at a hotel but
with friends in ChinaWe requested the following requirement in lieu of hotel
confirmation from [redacted] which is established by the Chinese Consulate: ‘An Invitation Letter issued by an
individual in China along the photocopy of the ID of the inviterIf the
invitation letter is from a Non-Chinese citizen, the ID must be a copy of the
valid passport, and a copy of legal status in China is requiredIf the inviter
in China is a relative of the traveler, they must provide legal documentation
proving family relationship, such as a birth or marriage certificate.'
We informed the applicant on 04/14/at 9:24am EST that
we had received the invitations she sent over and her application would be submitted to the consulate that same dayThe application was submitted to the Chinese Consulate on 04/14/
11:07am EST with the the invitations provided by applicantHowever, the
application was rejected on 04/14/at 12:05pm EST by the
Consulate of China because the hosts were tourists, not residents in China, thus
not eligible to invite the applicant[redacted] was informed on 04/14/
at 1:49pm EST that we will need a hotel confirmation or official invitationThe applicant
advised Travisa that her daughter applied through the Consulate of China in Los Angeles who did
not request invitationsWe advised the client each consulate has specific
requirements for passports and visasThe Chinese consulate in Chicago requires
the traveler to provide the invitation from a resident in China or a hotel
confirmationAs requested by applicant, we canceled the request and mailed the
passport and application back to her on 04/16/at 5:32pm EST
On 04/20/at 5:03pm EST, [redacted] called and
complained to a manager for discriminatory policies and rejection
quotas. We assured her neither Travisa nor Consulates practice such
policies; approval of the visa is dependent on fulfilling requirements
established by the Chinese Consulate in ChicagoThe applicant informed us that she
resides in Florida and would like to apply in Houston. We advised her that the Houston
Consulate does not require the same invite as Chicago, however the Houston Consulate
does require a copy of a state issued ID or utility bill to show proof of
residency in their jurisdiction. The client said she recently relocated to
Florida and was unable to show said proof
Please note Travisa is a
service company onlyTravisa does not issue visas or in any way determine or
control the issuance of, or terms and conditions or requirements for visas, all
of which is determined and controlled solely by the Consulates of the Embassy
of ChinaAll requirements are cleary listed on our website at [redacted]We did not request any item that is
not listed on the China visa instruction sheet on our website[redacted]
can apply for Chinese visa however she will have to fulfill requirements
established by Consulate of China as listed below:
Official
Invitation from China:
A photocopy of the roundtrip
airline ticket and hotel reservation or a cruise ticket may be submitted
instead of the official invitation from China
- OR -
An Invitation Letter for Tourist Group or Invitation Letter for Tourist by a
Duly Authorized Tourism Unit, or Invitation Letter issued by companies,
corporations, institutions and individuals in ChinaIf the invitation letter
is issued by an individual in China, the photocopy of the ID of the individual
is requiredIf the invitation letter is from a Non-Chinese citizen, the ID
must be a copy of the valid passport, and a copy of legal status in China is
requiredIf the inviter in China is a relative of the traveler, they must
provide legal documentation proving family relationship, such as a birth or
marriage certificate
A letter of invitation must explain the relationship between the host and the
applicant and must include detailed information about the applicant, including
full name, gender, date of birth, and passport numberThe letter must also
state the purpose of visit, where the applicant will stay, and the date of
arrival and departure from ChinaThe letter must indicate who will be
responsible for the cost of the applicant's accommodations in China and
information about the inviting host: name of the unit or individual, phone
number, address, and if applicable, seal and signature of the legal
representative

Timeline of case processing details:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal;background:white">June 5th --- we received the documents, the itinerary provided
was not booked and did not have [redacted]'s name on itThe hotel info was
unconfirmed as well, but Sheila told him that looked OK. Client asked
Sheila to e-mail him and he would reply with an itinerary
June 18h – We had not received any itinerary. Avery spoke to
[redacted] and told him to send an itinerary as soon as possible and we would
get this processed as quickly as we could. I told him that we could not
say when the visa would be done. We
advised with an itinerary we dated the 22nd that we would be able to
request a same day. Avery advised that
there was no need to redo his itinerary that the itinerary for the 22nd would
be fine. Avery e-mailed the client, per his request at the e-mail address
that was verified on the phone. In this
email Avery told him not to change the dates of his flights
June 19th --- the client had not sent replied with
the itinerary. Avery called and left a
message at 8:30AM --- called back at 8:and spoke to client. Client advised that he did not get emails
from the 18thAvery resent them and the client confirmed receipt on
19th. The itinerary that was
sent was for travel to China on June 24, not the original flight of the 22nd
Avery e-mailed the client that with the 24th as
the departure to China we could no longer ask for same day processing, but
possibly day, and there was not a guarantee that it would be issued that fast
E-mailed client again that the visa apps were submitted and the
consulate was going to give us day processing. The client was issued a year China visa on
June 22.
As an attempt to make reasonable accommodations to the client
request for flight reimbursement we did not charge our service fee or rush fees
that were charged by the Consulate
I have attached our terms and conditions, which outline that we do
not recommend purchasing nonrefundable tickets prior to having the passport and
visa in hand
[redacted]
I did complete an investigation, and determined that there
was no basis for reimbursement of additional fees
Follow up communication with client regarding investigation
of case:
July
Dear Mr. Ritter,
I have taken the time
to thoroughly review your application documents for a tourist visa to China, as
well as all of the calls, and reviewed emails
The application that
you filed with the Chinese Consulate, and the request that you submitted
with Travisa on your global service order form is for a tourist visa
to China.
The document that you
marked itinerary in the original documents that we received noted a date of
June 22. We looked in all received email to determine if any email was
received with an actual itinerary from you, and none was received. On
June Avery sent you and email where he specifically stated not to change
your flights. If the itinerary we received had flights booked for June
we could have requested faster, even same day processing, as Avery mentioned in
a phone call with you
Based on the itinerary
that you provided to us the departure date showed June 24. The Chinese
Consulate accommodated a day processing time to meet the itinerary that you
provided
We did not charge the
Consulate rush processing fee or the service fee for your case, however the
request to reimburse you change fees for a flight will not be accommodated
Please feel free to
contact me directly if you have any additional questions
Regards,
Kim
Kim C[redacted]
Vice President of Operations
Travisa Passport and Visa Service###-###-####
[redacted]@travisa.comwww.travisa.com
We will remove the clients email from our data base to have
no further email communication from the client

">Travisa received a China visa request for [redacted] on 04/09/
at 12:51pm ESTUpon review of the application, we contacted [redacted], the applicant, on 04/09/
at 1:02pm EST to provide a hotel confirmation which is a requirement established by
the Chinese Consulates in Chicago[redacted] advised, she is not staying at a hotel but
with friends in ChinaWe requested the following requirement in lieu of hotel
confirmation from [redacted] which is established by the Chinese Consulate: ‘An Invitation Letter issued by an
individual in China along the photocopy of the ID of the inviterIf the
invitation letter is from a Non-Chinese citizen, the ID must be a copy of the
valid passport, and a copy of legal status in China is requiredIf the inviter
in China is a relative of the traveler, they must provide legal documentation
proving family relationship, such as a birth or marriage certificate.'
We informed the applicant on 04/14/at 9:24am EST that
we had received the invitations she sent over and her application would be submitted to the consulate that same dayThe application was submitted to the Chinese Consulate on 04/14/
11:07am EST with the the invitations provided by applicantHowever, the
application was rejected on 04/14/at 12:05pm EST by the
Consulate of China because the hosts were tourists, not residents in China, thus
not eligible to invite the applicant[redacted] was informed on 04/14/
at 1:49pm EST that we will need a hotel confirmation or official invitationThe applicant
advised Travisa that her daughter applied through the Consulate of China in Los Angeles who did
not request invitationsWe advised the client each consulate has specific
requirements for passports and visasThe Chinese consulate in Chicago requires
the traveler to provide the invitation from a resident in China or a hotel
confirmationAs requested by applicant, we canceled the request and mailed the
passport and application back to her on 04/16/at 5:32pm EST
On 04/20/at 5:03pm EST, [redacted] called and
complained to a manager for discriminatory policies and rejection
quotas. We assured her neither Travisa nor Consulates practice such
policies; approval of the visa is dependent on fulfilling requirements
established by the Chinese Consulate in ChicagoThe applicant informed us that she
resides in Florida and would like to apply in Houston. We advised her that the Houston
Consulate does not require the same invite as Chicago, however the Houston Consulate
does require a copy of a state issued ID or utility bill to show proof of
residency in their jurisdiction. The client said she recently relocated to
Florida and was unable to show said proof
Please note Travisa is a
service company onlyTravisa does not issue visas or in any way determine or
control the issuance of, or terms and conditions or requirements for visas, all
of which is determined and controlled solely by the Consulates of the Embassy
of ChinaAll requirements are cleary listed on our website at [redacted]We did not request any item that is
not listed on the China visa instruction sheet on our website[redacted]
can apply for Chinese visa however she will have to fulfill requirements
established by Consulate of China as listed below:
Official
Invitation from China:
A photocopy of the roundtrip
airline ticket and hotel reservation or a cruise ticket may be submitted
instead of the official invitation from China
- OR -
An Invitation Letter for Tourist Group or Invitation Letter for Tourist by a
Duly Authorized Tourism Unit, or Invitation Letter issued by companies,
corporations, institutions and individuals in ChinaIf the invitation letter
is issued by an individual in China, the photocopy of the ID of the individual
is requiredIf the invitation letter is from a Non-Chinese citizen, the ID
must be a copy of the valid passport, and a copy of legal status in China is
requiredIf the inviter in China is a relative of the traveler, they must
provide legal documentation proving family relationship, such as a birth or
marriage certificate
A letter of invitation must explain the relationship between the host and the
applicant and must include detailed information about the applicant, including
full name, gender, date of birth, and passport numberThe letter must also
state the purpose of visit, where the applicant will stay, and the date of
arrival and departure from ChinaThe letter must indicate who will be
responsible for the cost of the applicant's accommodations in China and
information about the inviting host: name of the unit or individual, phone
number, address, and if applicable, seal and signature of the legal
representative

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because Travisa does not practice what they promote- working closely with agents to expedite processing. The company also is not taking responsibility for the slack of their employee. If my visa had been processed with a yes or no response, I would understand the need to pay for the cost of processing, but I never even got to that point, which makes their whole business philosophy a scam.
Regards,
[redacted]

Based on conversation with customer they advised they had contacted Revdex.com to retract this complaint as the issue was resolved to their satisfaction just after they submitted this review.Eric M[redacted]

Dear [redacted]Thank you for providing us feedback regarding the fee concerns you had.  As we have noted you asked for and received our Concierge service.  Attached is the email that was sent to you by Carla to outline all the fees to be paid for the service.  This service was accepted and...

you did receive our Concierge service at the fees disclosed.Let us know if you need anything further.From: [redacted]@**.com] Sent: Wednesday, April 26, 2017 8:53 AM To: [redacted] Subject: Re: [redacted] Good morning Carla, I am wondering if there is a way to check on the status of my passport/visa? I already made one mistake as I was supposed to travel to Mexico yesterday for work! Oops! I just want to make sure my passport will be back in hand this week so I don’t make the same mistake again. Thank you for your help [redacted] On Apr 18, 2017, at 10:43 AM, S[redacted], Carla <[redacted].com> wrote: <[redacted].jpg>             First Class Concierge Service    Dear [redacted], Thank you for choosing A Briggs Concierge to assist with your  Brazil business visa. I wanted to get you started with the requirements for your visa and provide some helpful forms.   Please keep in mind that the processing time for the visa will take 5 full business. Please complete the Questionnaire and return via the securely encrypted upload linkhttp://visas.travisa.com/upload-forms?orderid=[redacted]. I’ll then complete the online visa application forms on your behalf. The completed visa signature page will be sent back securely for signing.    The  Brazil  business visa the consulate will need:  Your actual passport Valid for at least 6 months, with at least 2 blank pages. 1 color passport photo 2” x 2”, with a white background, less than three months old Please provide to us via upload a[redacted], upload link below, or in hard copy   Proof Of Residency o   a copy of the valid state issued driver's must benotarizedo   Display your name as it appears on your passport  Signed Visa Application Form Once the questionnaire is received, I’ll complete and send this to you via encrypted email to print and have signed.   Business Introduction Letter On US letterhead with the address visible Signed by someone other than yourself within the company, preferably management but administration or HR is okay Business Introduction Letter must be notarized Business Introduction  Letter must also include •        Clearly state that "No technical assistance will be performed while in Brazil"•        Include the name, phone number and full address of the your contact person in Brazil  We will make sure everything is in order. I will include a FedEx shipping label to ensure proper delivery once your documents have been reviewed. Visa Processing Time: Approximately 5 business days for the visa once documents are received.Here is a summary of your visa request:   Order Number [redacted] Traveler’s Name [redacted] Required Date 04/28/2017 Country Brazil Processing Speed Fast Track Estimated Fees Consular CIBT Service CIBT Rush Fee* CIBT Emergency Fee* CIBT Concierge Service Consular Processing Fee Passport Replacement Service Shipping to CIBT (Domestic) Document Preparation Pre-Check Shipping Return to Client (Pickup) Money Order US Embassy Registration   $ 160.00 $ 109.00 $ 40.00 $120.00 $299.00 $9.12 Included Included Included Included Included   $ 42.00 $ 12.99 $ 20.00  l    l    * Standard (8 business days or longer) $109.00 l Rush Surcharge (4-7 business days processing) $40.00  Emergency Surcharge (1-3 business days processing) $120.00 [redacted]  Fast Track will incur same fees Attached you will find a CIBT Concierge Service contact card, with our hours and contact information.  Please save it in your files for future reference:   <i[redacted]  If you have any questions, please contact me directly at ###-###-#### or via email. Thank you,Carla S[redacted]Concierge Specialist[redacted]Houston, Texas [redacted]Phone: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They refunded $200 out of the $415 which I believe is fair. 
Regards,
[redacted]

Dear Revdex.com, We have issued refund in the amount of $123.60 to the applicant on September 12, 2016. This is the difference in consular fee paid to the Consulate. We have also contacted applicant directly to provide refund confirmation. Please feel free to contact us if you have any questions. Regards,...

Travisa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  The issue here is that US Citizens does not require to have a Visa entering to Qatar,  as US Citizents when we arrive in [redacted] we just need to present our US passport and the Immigration officer will stamp the passport and we pay less than 100 USD fee.   When I contacted Travisa in multiple ocassions I made them aware that I was traveling for tourism for a period of less than 10 days and if all of this was necessary and their respose was YES which is completely unethical.   Later on when the day of my trip was approaching I kept insisting with them why the Qatar Embassy is taking so long, I insisted if perhaps they can do something about it and the Qatar embasy kept telling them that Visa will be delivered on xxx day which never took placed.  Travisa kept insinting that was because the Qatar was closed.  Yes they were closed on snow days but had nothing to do with the fact extra expenses could of been avoided because by them overnighting my passport since Visa was not required I did have to spend money in flight changes fee plus Travisa Visa Fees and if they would of been honest and have good busienss ethics.
Regards,[redacted]

Unfortunately there is rarely a yes or no response from the consulates.  Travisa is not responsible for the actions or inaction of Embassy/Consular officials and personnel. Without limiting the foregoing, Embassies and Consulates may request revised or additional documentation.We are here to help you navigate the process.  Our records show you were contacted by your representative when we needed more documentation in order to help process your visa. When you decided to cancel your visa process, you forfeited your refund as per our terms and conditions. In good faith, we refunded the consular fees to you however we are unable to provide you additional refund. Please note our refund policy.Refund Policy: If for any reason you wish to cancel a service before your passport and other supporting documents are received by Travisa Visa Service you can do so by sending a written cancellation request to [email protected]. You will receive a refund of all prepaid fees, excluding non-refundable reservation fees, and less a 6% processing fee for credit card transactions. If you decide to cancel after your passport and supporting documents were received by Travisa Visa Service no refund will be given and the service will be completed. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the documents have been received and the application process has begun. Tell us why here...

On June 30th, our Houston office received application and supporting documents for China visa from [redacted]. After reviewing the application, we contacted the applicant to clarify purpose of visit as well as applicant’s permanent address. China visas are jurisdictional; each consulate has serves...

selected number of states. [redacted]’s proof of address which is her driver’s license determines which consulate the application is submitted. Per clarification received from applicant next day on July 1st, we mailed the application and supporting materials to our office in Washington DC at our cost. As July 4th was a Federal holiday, the application was file to Embassy of China on July 5th. On July 7th, the application was returned for clarification on the application which was provided to consulate by obtaining the information on same day. On July 13th, Embassy requested additional documents and [redacted] was informed immediately. On July 14th, we submitted additional documents provided by the applicant. After further review, the application was returned on July 15th by the Embassy requesting additional documents which are not part of the requirements usually requested by the Consulates or Embassy. Applicant was informed via phone call followed by an email within 2 hours to provide additional documents. On July 18th, we were informed by [redacted] that she would like to cancel the process. Per Travisa’s terms and conditions(attached), no fees are refunded once the process is started however consular fee in the amount of $45.90 was refunded to applicant. Please note that each country's requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. Processing times and approval of the visa are the prerogative of the Embassy of China and its Consulates and the Travisa does not play a role in the decision making for applications which are submitted to the Embassy and its Consulates. After thoroughly reviewing the timeline and notes on this case, we are unable to provide compensation requested.

Review: I started to get Travisa to help me in obtaining the Chinese visas for my husband and my daughter last month in September with their precheck service. During a period of 3 weeks, I attempted it 3 times, filled out 6 different applications, each time there was something different that needed attention. They either pointed out items that needed corrections, needed additional information or information was not correct (in their opinion). Each time I jumped thru the hurdles they presented and still questions that I had remained unanswered. I finally could not put up with the frustration any longer, complained to their DC office and their Chicago office, letting them know I no longer wish to do business with them. I just found out they still charged my credit card for the $58 precheck fee. I called them, they said because the precheck was executed. It may have been initiated, but it was never executed. We were still going back and forth on questions that I have and opinions that I expressed. I chose to go with another company, thus nothing was delivered. They did not complete their precheck service.

To add to my point, I chose another company to go with. Filled out the application the exact same way I did before with Travisa, and got the visas in 5 days with no hassle. The incident reassured me that it was not my deficiency that caused the problem with Travisa, since I did not have any issue with the other company I chose. I was able to pick up the phone, call them anytime with any questions, thus business was transacted with ease. Whatever went wrong with Travisa is not my problem, but the fact that they charged me for services not rendered IS absolutely a problem to me.Desired Settlement: I do NOT believe a company gets the right to charge the consumers on services that were never delivered. It was bad enough that the experience was so horrible. Charging me for the $58 precheck fee is unacceptable.

Business

Response:

Review: Travisa has a claim on their website - "Travisa will continue to do everything possible to expedite processing for our clients. "

I applied for Visa on 5/22 and subsequently made corrections and all the paperwork was ready by 5/29.

I asked Travisa around 6/3 whether a payment confirmation was received from [redacted] and was told they did.

It appears that they have not processed payment until 6/10. Travisa needs to be more open about the process.

And also for anyone traveling in a short time frame and already made travel plans, Travisa should advise the applicant to go to [redacted] directly. I also asked this same question and was not given that answer. The reason I applied through Travisa is that I assumed Travisa would have good collaboration with this company so they can track my Visa better, but I have done all the hard work and finally found that the application was not even initiated till 6/10.

The case number is [redacted]. The Visa was supposed to be picked by 6/9 as per Travisa as the intitial estimate in their system. The status said the application was being processed by the embassy. Travisa did not follow up with [redacted] whether the application is being processed when in fact the application actually started process only on 6/10 at 9pm. I am disappointed that I paid additional $70-$80 but in fact got no assistance in getting the visa on time. Had Travisa followed up and made sure the embassy is processing the application, like I assumed would happen for the extra money I paid Travisa, I might have had a chance. Now with no visa, I have to pay an extra $3000 to change my tickets to another time.Desired Settlement: Travisa should refund the service fee as they simply seemed to act as a courier service. There was misinformation given and the status shown on their website is incorrect. They should also stop handling Indian Visas as it only causes further delays.

Business

Response:

Review: My name is [redacted] and I am currently deployed on a business assignment to Qatar and am here on a business visa.

My wife, [redacted], has recently visited me here; we engaged Travisa to process her tourist visa. Upon her arrival, we learned that those traveling on a tourist visa to Qatar can have their visa processed upon arrival in Qatar and therefore the following content on the Travisa website is false and misleading:

1. Passport Requirements:

Original passport and two photocopies of photo/information pages. Passport must be signed, valid for 6 months beyond stay, with at least one blank visa page available for visa stamp(s). Amendment pages in the back of the passport are not suitable for visa stamps.

The assertion that the passport must be sent to Travisa for processing a tourist visa is false and misleading.

3. Photo Requirements:

Two recent 2 x 2 passport photographs, in color, front view and with a WHITE background. These must be professional photos on water resistant and tear resistant ID photo paper. Digital photo paper or any other type of photo is not acceptable.

The assertion that passport photos must be sent to Travisa for processing is false and misleading.

4. Letter Of Invitation from Qatar:

A letter of invitation from sponsor explaining the relationship to the applicant and the purpose of travel. In addition, the letter must indicate the length of stay, place of stay, and contact information.

No letter of invitation from Qatar is required for a tourist Visa from the United States - this false and misleading.

5. Financial Requirements:

Evidence of sufficient funds to support stay in destination such as pay stubs, traveler's cheques, and/or most recent bank statement.

Financial information is not required for US citizens traveling to Qatar on a tourist visa; this is false and misleading.

Travisa was unable to process [redacted]'s visa on time despite the fact that it was submitted well within their guidelines for processing time. We thus had to change our flight resulting in a change fee and additional difference in fare fee.

Because of Travisa's false and misleading advertising, we incurred financial damages as a result of procuring passport photos, paying Travisa a processing fee and paying [redacted] both a change fee and a difference in fare fee.Desired Settlement: I am seeking reimbursement for the following:

1. passport photos: $17.95

2. Travisa Processing fee: $450

3. [redacted] change fee: $300

4. [redacted] difference in fare fee: $735

Total: 1502.95

Please note, without an appropriate reimbursement, we will pursue this matter in small claims court.

Business

Response:

To whom it may concern: