Travers Premier Auto & Tire Service

On March 3rd I went and bought a car from *** I bought a 2009 Audi I had the car for only one week had to send the car back within a week a dent repair had the car for another 3 weeks had to take it back from the car starting to smoke wind up going back and forth to the car lot ask for a different corner they refused ask for them to fix my car that kept taking it back and forth into the shop I have to pay a $327 car note not able to be able to get to work do to them heaven my vehicle cannot get them to fix the car anymore they said the warranty was gone they will have my car for 1 to 4 weeks and then I will have it for at least 2 weeks to 3 weeks been going through this off and on for the last 6 months they say the warranty is gone I have to pay for it on my own but the car have not been up on standards to be able to get my car register and get plates on it would not pass for expection for a while finally got the paperwork for the expection and at this moment the car is back in the shop I'm at this moment no transportation still but I'm still paying a car note please help me not knowing what to do !!

I took my car into this place to be worked on a few weeks ago. The engine light was on. They told me it was the oil pressure sensor. I had them fix it. About a couple of weeks later, a hose popped off, not rotten, just came off. The dealer can't even tell me why. I lost all my coolant. Now it's getting tested to see if the head gasket is blown. If it is NOT the head gasket, it will cost $525. Unsure of how much it will be if it is the head gasket. The hose was in place when I took it in to this place.

I took my car their in March for back ball joints. They supposedly looked at it and said more things were wrong with my car and that it would cost quite a bit to repair it so they wanted to run my credit for a car repair loan. I told them that all I wanted repaired was the ball joints but approved them to run my credit for the loan. They told me they did not know how much it would be but I was guaranteed for up to $3,000. I returned to get my vehicle after work the bill was $3,817.16 but they had not repaired the reason I'd brought my car to them, the ball joints. I had to pay $817.16 out of pocket to get my car back and they ran my bill all the way up to the total $3000 I was approved for with the loan! The mechanic never told me the price when he told me I could pick up my car he just hit me with this price when I got there. Two days after I picked my car up I heard the clunking noise of the ball joints again. I called the business but they would not return my call. I took the car back up to them and asked about the ball joints. I was told at that time that they never even worked on the reason I brought the car to them but they worked on everything else. They then tried to get me to get rid of the car. I left and called back to speak with the manager *** because I was not satisfied with the responses I was receiving from the service adviser ***. I called for *** several times and never returned my calls to this day.

I called my dealer ship *** located ***, on Tuesday the 9/11/18. Asking them about my warranty for my car I purchased in April 2016. I was told yes I have a warranty for my transmission for 3 years after the purchase. And to take my car to *** Premier Auto Service located ***. I called *** Premier Auto Service to ask if they had availability for my car. A phone clerk told me there was some availability for my car. I had my car towed to *** Premier Auto Service Wednesday the 9/12/18 between 8 & 9 a.m. I called around 9:30 to check to make sure they received my car & to see if it was the transmission that needed work done. I was told yes they received my car & yes it was the transmission & it looked like an "old rusted dent" caused it. I decided to get a rental for 6 days the 14th-19th of September. I called *** Premier Auto Service & left a message for a *** (he is who is working on my car) to check the status on my car Friday the 9/14/18. I called *** Friday the 9/14/18 to get some info on my warranty. And was told that my warranty does cover rentals & reimbursements. I reached out to the warranty company & gave them my name, vend number to my car & my receipt from Alamo car rental via phone & email. The warranty company explained that my contract only covers 5 days for $35 a day. I called *** Premier Auto Service Monday the 9/17/18 & left *** Another message checking the status of my car. I went up to *** Premier Auto Service Wednesday the 9/19/18 because *** had not returned any of my calls or voice messages. I asked the clerk could he check the status of my car. He started looking for my paper work & couldn't find it, then went to the back. He came from the back with another man ( I believe he was ***). He said "it will be another 3 or 4 days." I said "but you've had my car for a week now, & I've been calling & leaving messages. You have yet to get back to me on communicating about my car." "What is taking so long, I need my car so I can get back & forth to work." He said "well you need to contact the warranty company on giving you transportation, even if I keep your car for a month they can only help with 5 days." I asked if they could help with transportation. He said " that's not my job or problem, there is a car still in front of you & we only have one guy that does transmission work." And threaten to tell the warranty company about the "old rusted dent" (that's what he called it) he saw on the transmission. And that if he tells them they won't cover the transmission. I called the warranty company to see if they could help & told them the situation. And a women said " I don't understand why they are taking so long, that task should only take 12-18 hours." But she also said "you already have a claim & the contract only covers for 5 days, so there is nothing else we can do." So I paid for another rental this time out of pocket, paying over $200 for 4 days with under age fees again. Since he said another 3-4 days! Saturday 9/22/18 around 2:30 I went up to *** Premier Auto Service & told the clerk my name & I was coming to check the status on my car a Nissan Sentra. He started looking for my paper work but couldn't find it. And went to the back, I heard him talking to another man. Then he came to the front & said "good news they put the transmission in but still have to handle the last pieces to finish up, you should have your car Monday, Wednesday, Thursday." (Said it exactly like that but very fast!) I told him this is very ridiculous & that I was going to contact the Revdex.com & left. I called *** Premier Auto Service Monday the 24th & asked for ***. *** answered & I said " my name is Faith & I have Nissan Sentra, i'm calling to check the status on my car." He said "there is still a car in front of you & that it will be a few days." I called the warranty company to see if they could help but they said "you already have a claim & the contract only covers for 5 days." I called *** & asked for a manager & spoke to a man named ***, told him the situation & gave him my name & number. He gave me a call back & told me he spoke with his boss & the manager at *** Premier Auto Service. And he wanted to help me with the problem, so he offered a temperately car off of *** lot. Until I receive my car from *** Premier Auto Service, which still has not be specified. 9/25/18

I came into this company to get an oil change for my Range Rover that I purchased in September. There were no issues with my vehicle at the time. When I picked up my car there was an issue with the suspension. It was noticeably lower then what its supposed to be. I have pictures of how high the car is supposed to ride on the suspension. Also, there was a burning smell now coming from my car. Like I said, none of these issues were present before getting my oil changed.

I had my husbands 1979 Mercedes picked up to be restored to show room ready on 5/9/17. I gave them a check for $3000 and had a remaining balance of $5243 to do misc repairs. This included replacing drive shaft center bushing, battery hold down straps, oil filter/ oil change, radiator/ cap , crank shaft seal, control arm, control arm bushing, brake hose, fuel filter, transmission, exhaust hangers, fuel injectors and seals, starters, spark plugs, ignition wires and rebuilt fuel distributor because vehicle would not start. I was told the car would be ready before my wedding on October 1st so that I could use it. I picked it up and it had trouble starting and still had issues that originally concerned me. They kept it another couple of weeks and did not resolve the issue. I had to pay $150 for another vehicle for the weeding. As of today I still do not have the car and I have not been offered any refund or anything. I paid them in full and the car sat in my garage leaking transmission fluid and unable to start afterwards. They still have the car.