Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Sincerely, [redacted] From your response, it's my understanding that TravelZoo allows advertising, including 'bait and switch', on their website through these booking engines that TravelZoo features I don't understand how that is ethical or even good business practice to allow these booking engines on Travel Zoo to scam people out of their hard earned money and then claim no knowledge or responsibilityIn my opinion, Travel Zoo is just as liable and I've learned my lesson to stay as far away from TravelZoo and all affiliated booking engines as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above
To Whom It May Concern, This customer contacted Travelzoo regarding this issue on evening of We are currently researching this issue and hope to provide a satisfactory resolution shortlyWe will update the Revdex.com as soon as we have a resolution for the customer [redacted] The Travelzoo Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Misleading advertising as stated in original statement--last minute weekend travel deal was far from last minute (over one month from the immediate weekend) No refund provided Very poor customer service approach In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom it May Concern: We understand [redacted] s concerns regarding her Westgate River Ranch Resort voucher purchaseThe details provided prior to purchase stated that this offer was valid until February ***, however, in bold, we also state that all reservations must be made by December **, Travelzoo does send reminders to our customers to let them know that their voucher's are still valid for redemption, however, because this offer had a "book by" date, as well as an expiry, the best information was not provided to our subscribers In light of this information, Travelzoo has initiated a full refund for [redacted] 's Westgate River Ranch Resort voucher purchase, and the $will be returned to the American Express ending in ***that was used to make the purchase, and will be visible within to business daysWe appreciate the feedback that has been provided regarding such offers, and are also currently working to change the structure of our offers that have "book by" dates, to make sure this information is clearer for proper redemption Sincerely, [redacted]
To whom it may concern:Customer [redacted] contacted us on requesting a refund/credit for his [redacted] Restaurant voucher on the grounds of the business closingTravelzoo has confirmed that the merchant in question has gone out of businessAs the customer contacted us after the voucher expired, Travelzoo provided him with a Travelzoo credit in the amount of $to his email on 5/*/We have resent this code to the member to ensure he has it for future use Thank you, [redacted] The Travelzoo Team
To Whom It May Concern: When a customer calls Travelzoo Customer Service, the first things they hear is a greeting saying “Thank you for calling TravelzooYour call is important to us and may be monitored or recorded for quality purposes.” As this is stated at the very beginning of the call, Travelzoo is following the laws and guidelines regarding recording phone calls [redacted] called on 7/**She was requesting to use the full promotional value for a future date as she would be unable to use it before the expiration date Once a voucher expires, customers are not able to use the promotional value toward any future datesHowever, the paid value of the voucher never expiresAfter the expiration date on the voucher, customers are always welcome to use the paid value of the voucher at the merchantThis is called base value After further review, we have concluded that this customer qualifies for a refund under our Cannot Travel PolicyWe would be able to provide a full refund back to her original form of purchaseAlternatively, we are able to provide the paid value in Travelzoo credit to be used on future dealsAlternatively, she would be able to use the full paid value at the merchant after the expiration datePlease confirm what the customer is requesting [redacted] The Travelzoo Support Team
To Whom It May Concern:We have reviewed [redacted] ’s complaint and found it is possible that this deal was sold out before midnightWe included a note in the copy telling people that this will likely sell out before the midnight deadline and to book earlyWe also included updates as to when we were finding available inventory since dates were selling out quicklyUnfortunately, this is the nature with airline salesPer our website, “at Travelzoo, we want your travel experience to be as problem-free as possibleBut it’s important to keep in mind that listings of specials and deals on Travelzoo® or in [redacted] [redacted] or [redacted] *** are provided by the respective travel supplier and/or its agents, not TravelzooFor any questions or problems regarding booking of offers, please contact the travel supplier and/or its agents directlyPlease read our disclaimer carefully at the link provided: [redacted] The Travelzoo Team
To whom it may concern: [redacted] and Travelzoo entered into a Merchant Agreement on February*, to advertise an offer for a $walking tour of [redacted] Travelzoo discontinued that relationship onApril **, 2014, after a Travelzoo employee voiced concerns that she was being mistreated by [redacted] [redacted] , ( [redacted] , CustomerService) called and spoke with [redacted] to let him know we would not move forward in working with himUnder the plain terms of the Merchant Agreement, Travelzoo has the right to decide not to promote a particular offer on its website, at any time, and for any reason Specifically, the Merchant Agreement makes clear that Travelzoo “may remove the campaign at its sole discretion.” It also provides that: Right to Reject OfferAll terms and conditions of the Offer are subject to Travelzoo Local’s approvalTravelzoo Local reserves the right to reject, cancel or suspend any Offer, contract, URL link, space reservation or position commitment, at any time, for any reason Accordingly, Travelzoo acted within its express contractual rights in deciding no longer to promote a particular Offer on our websiteAt this time, we are not interested in running further promotions with [redacted] and have no contractual obligation to do so
To whom it may concern: Customer [redacted] sentin an email to Travelzoo's Service Team on 42015 requesting a refund forhis purchase of a voucher for 3 massages. Customer's voucher was marked asredeemed as he has already received the first of his 3 services. The... businessthe voucher was for had a facility issue where theysustained significant water damage to parts of the spa. As a result, they wereunable to book massage appointments; however, they would be resuming normaloperations and had agreed to accommodate Travelzoo's customers in anyway theycan, including scheduling appointments post-expiry. As such, we wereencouraging our members to work with the merchant to rebook. While Travelzoo would typically issue full refunds prior to expiration orcredit post expiry in the event that a business has closed or is not honoringthe voucher, this business is working with Travelzoo members and will honor themember's other two services so the refund was initially denied. Travelzoo iscurrently revisiting the issue as it applies to all outstanding vouchers. Inthe meantime the customer has been issued a partial refund for the remainingtwo services. Thank you, [redacted] The Travelzoo Team
Revdex.com: The company just contacted me with an apology and an issue of credit in the next 7-Business days Thank you for your assistance on this matter [redacted]
To whom it may concern:Travelzoo makes every effort to ensure that our offers provide thebest value availableWe certainly appreciate and understand the member'sconcernsAfter their most recent email to Travelzoo, dated 92015, we hadescalated their concerns to our management team for additional reviewThemember's feedback and concerns are being thoroughly investigated so we mayfulfill our promise to have the most accurate information available to ourmembersIn the meantime, in an effort to heal our relationship with themember we will be issuing a full refund for the voucher purchasedThe refundwill be returned to their original form of payment and we will notify themember via email once the refund has been processedWe advise our members thatit may take 7-working days to see that credit posted to their accountThank you,The Travelzoo Team
To whom it may concern:On June **, 2015, customer [redacted] , contacted Travelzoo regarding her two vouchers for the [redacted] she purchased on March *, which expired on February *,After expressing her disappointment with the vouchers and the merchant, sherequested credit for the Travelzoo vouchersBecause the voucher was expired,the request was escalated to our management team for reviewAfter our management team reviewed the request, the member's request was for acredit was denied because the vouchers had already expired and at no time wasTravelzoo contacted prior to June [redacted] regarding the member's difficultyWe werenot contacted until almost a year after the member's originally cancelledreservationIn any situation where a member experiences difficulty with the voucher,Travelzoo is happy to assist our members to the best of our ability prior tothe vouchers expiration dateOnce the vouchers expire, per Travelzoo'scontract with the merchant, the vouchers become valid for their base value touse at a future date with the merchantThe member was advised of base valueand give two $promo codes for her experience in correspondence datedand respectivelyThe member was not satisfied with the response and the member's inquiry wasagain reviewed by our management teamIn an effort to repair the relationship,on 62015, Travelzoo granted the member's original request and offered themember credit for the full amount of her purchase for a total of $which canbe used toward any future Travelzoo voucher purchases and was given the optionto divide the credit into smaller increments to use across multiple purchases.The member declined the offer of credit At this point in time, the member's request for a refund is outside ofTravelzoo's refund policyAs Travelzoo was not notifed of any difficulty priorto the expiration date and the voucher is already expired, Travelzoo is unable toissue anything beyond Travelzoo credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I recently purchased a deal from TravelzooThe hotel the deal was for however decided they were not going to honor the dealI called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refundedI was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the dealThat is wonderful customer service! I will definitely recommend Travelzoo to friends!
To whom it may concern:Customer [redacted] was denied a refund for two voucherspurchased through Travelzoo on 4/*/based on the refund policy noted on thedeal page at the time of purchaseThe information provided on the deal pageadvised the customer that all sales are final.The Travelzoo email which the customer references gave a sampling of movieswhich the merchant, [redacted] , offers including new releasesThis email ledthe customer to Travelzoo where we further noted that movies, dates, and timesavailable through [redacted] will varyThe movie in question, "Furious7" is being offered by [redacted] ; however, is not currently being shownthrough [redacted] at the voucher's noted locationAs this information was disclosed prior to the customer's purchase and theopportunity to view movies currently showing at the noted location was providedthere are no grounds for a refund of the customer's purchaseThank you, [redacted] The Travelzoo Team
To Whom It May Concern, [redacted] has confirmed that she would like a refundShe is still within our policy and we have processed the full refund for herShe should see the full credit on her original form of payment within 7-business daysShe will receive a confirmation email when her credit has been processed [redacted] The Travelzoo Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Sincerely, [redacted] From your response, it's my understanding that TravelZoo allows advertising, including 'bait and switch', on their website through these booking engines that TravelZoo features I don't understand how that is ethical or even good business practice to allow these booking engines on Travel Zoo to scam people out of their hard earned money and then claim no knowledge or responsibilityIn my opinion, Travel Zoo is just as liable and I've learned my lesson to stay as far away from TravelZoo and all affiliated booking engines as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above
To Whom It May Concern, This customer contacted Travelzoo regarding this issue on evening of We are currently researching this issue and hope to provide a satisfactory resolution shortlyWe will update the Revdex.com as soon as we have a resolution for the customer [redacted] The Travelzoo Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Misleading advertising as stated in original statement--last minute weekend travel deal was far from last minute (over one month from the immediate weekend) No refund provided Very poor customer service approach In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom it May Concern: We understand [redacted] s concerns regarding her Westgate River Ranch Resort voucher purchaseThe details provided prior to purchase stated that this offer was valid until February ***, however, in bold, we also state that all reservations must be made by December **, Travelzoo does send reminders to our customers to let them know that their voucher's are still valid for redemption, however, because this offer had a "book by" date, as well as an expiry, the best information was not provided to our subscribers In light of this information, Travelzoo has initiated a full refund for [redacted] 's Westgate River Ranch Resort voucher purchase, and the $will be returned to the American Express ending in ***that was used to make the purchase, and will be visible within to business daysWe appreciate the feedback that has been provided regarding such offers, and are also currently working to change the structure of our offers that have "book by" dates, to make sure this information is clearer for proper redemption Sincerely, [redacted]
To whom it may concern:Customer [redacted] contacted us on requesting a refund/credit for his [redacted] Restaurant voucher on the grounds of the business closingTravelzoo has confirmed that the merchant in question has gone out of businessAs the customer contacted us after the voucher expired, Travelzoo provided him with a Travelzoo credit in the amount of $to his email on 5/*/We have resent this code to the member to ensure he has it for future use Thank you, [redacted] The Travelzoo Team
To Whom It May Concern: When a customer calls Travelzoo Customer Service, the first things they hear is a greeting saying “Thank you for calling TravelzooYour call is important to us and may be monitored or recorded for quality purposes.” As this is stated at the very beginning of the call, Travelzoo is following the laws and guidelines regarding recording phone calls [redacted] called on 7/**She was requesting to use the full promotional value for a future date as she would be unable to use it before the expiration date Once a voucher expires, customers are not able to use the promotional value toward any future datesHowever, the paid value of the voucher never expiresAfter the expiration date on the voucher, customers are always welcome to use the paid value of the voucher at the merchantThis is called base value After further review, we have concluded that this customer qualifies for a refund under our Cannot Travel PolicyWe would be able to provide a full refund back to her original form of purchaseAlternatively, we are able to provide the paid value in Travelzoo credit to be used on future dealsAlternatively, she would be able to use the full paid value at the merchant after the expiration datePlease confirm what the customer is requesting [redacted] The Travelzoo Support Team
To Whom It May Concern:We have reviewed [redacted] ’s complaint and found it is possible that this deal was sold out before midnightWe included a note in the copy telling people that this will likely sell out before the midnight deadline and to book earlyWe also included updates as to when we were finding available inventory since dates were selling out quicklyUnfortunately, this is the nature with airline salesPer our website, “at Travelzoo, we want your travel experience to be as problem-free as possibleBut it’s important to keep in mind that listings of specials and deals on Travelzoo® or in [redacted] [redacted] or [redacted] *** are provided by the respective travel supplier and/or its agents, not TravelzooFor any questions or problems regarding booking of offers, please contact the travel supplier and/or its agents directlyPlease read our disclaimer carefully at the link provided: [redacted] The Travelzoo Team
To whom it may concern: [redacted] and Travelzoo entered into a Merchant Agreement on February*, to advertise an offer for a $walking tour of [redacted] Travelzoo discontinued that relationship onApril **, 2014, after a Travelzoo employee voiced concerns that she was being mistreated by [redacted] [redacted] , ( [redacted] , CustomerService) called and spoke with [redacted] to let him know we would not move forward in working with himUnder the plain terms of the Merchant Agreement, Travelzoo has the right to decide not to promote a particular offer on its website, at any time, and for any reason Specifically, the Merchant Agreement makes clear that Travelzoo “may remove the campaign at its sole discretion.” It also provides that: Right to Reject OfferAll terms and conditions of the Offer are subject to Travelzoo Local’s approvalTravelzoo Local reserves the right to reject, cancel or suspend any Offer, contract, URL link, space reservation or position commitment, at any time, for any reason Accordingly, Travelzoo acted within its express contractual rights in deciding no longer to promote a particular Offer on our websiteAt this time, we are not interested in running further promotions with [redacted] and have no contractual obligation to do so
To whom it may concern: Customer [redacted] sentin an email to Travelzoo's Service Team on 42015 requesting a refund forhis purchase of a voucher for 3 massages. Customer's voucher was marked asredeemed as he has already received the first of his 3 services. The... businessthe voucher was for had a facility issue where theysustained significant water damage to parts of the spa. As a result, they wereunable to book massage appointments; however, they would be resuming normaloperations and had agreed to accommodate Travelzoo's customers in anyway theycan, including scheduling appointments post-expiry. As such, we wereencouraging our members to work with the merchant to rebook. While Travelzoo would typically issue full refunds prior to expiration orcredit post expiry in the event that a business has closed or is not honoringthe voucher, this business is working with Travelzoo members and will honor themember's other two services so the refund was initially denied. Travelzoo iscurrently revisiting the issue as it applies to all outstanding vouchers. Inthe meantime the customer has been issued a partial refund for the remainingtwo services. Thank you, [redacted] The Travelzoo Team
Revdex.com: The company just contacted me with an apology and an issue of credit in the next 7-Business days Thank you for your assistance on this matter [redacted]
To whom it may concern:Travelzoo makes every effort to ensure that our offers provide thebest value availableWe certainly appreciate and understand the member'sconcernsAfter their most recent email to Travelzoo, dated 92015, we hadescalated their concerns to our management team for additional reviewThemember's feedback and concerns are being thoroughly investigated so we mayfulfill our promise to have the most accurate information available to ourmembersIn the meantime, in an effort to heal our relationship with themember we will be issuing a full refund for the voucher purchasedThe refundwill be returned to their original form of payment and we will notify themember via email once the refund has been processedWe advise our members thatit may take 7-working days to see that credit posted to their accountThank you,The Travelzoo Team
To whom it may concern:On June **, 2015, customer [redacted] , contacted Travelzoo regarding her two vouchers for the [redacted] she purchased on March *, which expired on February *,After expressing her disappointment with the vouchers and the merchant, sherequested credit for the Travelzoo vouchersBecause the voucher was expired,the request was escalated to our management team for reviewAfter our management team reviewed the request, the member's request was for acredit was denied because the vouchers had already expired and at no time wasTravelzoo contacted prior to June [redacted] regarding the member's difficultyWe werenot contacted until almost a year after the member's originally cancelledreservationIn any situation where a member experiences difficulty with the voucher,Travelzoo is happy to assist our members to the best of our ability prior tothe vouchers expiration dateOnce the vouchers expire, per Travelzoo'scontract with the merchant, the vouchers become valid for their base value touse at a future date with the merchantThe member was advised of base valueand give two $promo codes for her experience in correspondence datedand respectivelyThe member was not satisfied with the response and the member's inquiry wasagain reviewed by our management teamIn an effort to repair the relationship,on 62015, Travelzoo granted the member's original request and offered themember credit for the full amount of her purchase for a total of $which canbe used toward any future Travelzoo voucher purchases and was given the optionto divide the credit into smaller increments to use across multiple purchases.The member declined the offer of credit At this point in time, the member's request for a refund is outside ofTravelzoo's refund policyAs Travelzoo was not notifed of any difficulty priorto the expiration date and the voucher is already expired, Travelzoo is unable toissue anything beyond Travelzoo credit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I recently purchased a deal from TravelzooThe hotel the deal was for however decided they were not going to honor the dealI called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refundedI was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the dealThat is wonderful customer service! I will definitely recommend Travelzoo to friends!
To whom it may concern:Customer [redacted] was denied a refund for two voucherspurchased through Travelzoo on 4/*/based on the refund policy noted on thedeal page at the time of purchaseThe information provided on the deal pageadvised the customer that all sales are final.The Travelzoo email which the customer references gave a sampling of movieswhich the merchant, [redacted] , offers including new releasesThis email ledthe customer to Travelzoo where we further noted that movies, dates, and timesavailable through [redacted] will varyThe movie in question, "Furious7" is being offered by [redacted] ; however, is not currently being shownthrough [redacted] at the voucher's noted locationAs this information was disclosed prior to the customer's purchase and theopportunity to view movies currently showing at the noted location was providedthere are no grounds for a refund of the customer's purchaseThank you, [redacted] The Travelzoo Team
To Whom It May Concern, [redacted] has confirmed that she would like a refundShe is still within our policy and we have processed the full refund for herShe should see the full credit on her original form of payment within 7-business daysShe will receive a confirmation email when her credit has been processed [redacted] The Travelzoo Support Team