Thank you for submitting this concern and giving us an opportunity to look into it. I researched your reservation. On your confirmation letter, it states that changes and cancellations must be made by June 12th to avoid any penalties. Because your reservation was cancelled after that deadline, there...
is a small cancellation fee and the deposit is not refundable. As I stated, this was outlined on your confirmation letter in the cancellation policy section. We value your business and hope to assist you with hotel accommodations in the future.
Thank you for submitting this concern and giving us an opportunity to look into it. I researched your reservation. On your confirmation letter, it states that changes and cancellations must be made by June 12th to avoid any penalties. Because your reservation was cancelled after that deadline, there...
is a small cancellation fee and the deposit is not refundable. As I stated, this was outlined on your confirmation letter in the cancellation policy section. We value your business and hope to assist you with hotel accommodations in the future.