I would like to make a complaint against Travel All Russia, but have a few questions before I make the complain
Is it legal for them not to return the deposit if one cancels the tour?
I had given them a deposit of $for a tour of RussiaDue to visa related issues I had to cancel the trip
The company has indicated that they will not refund my deposit and I have to use the deposit money for a future tour organized by them
Please advise
Regards
I would like to make a complaint against Travel All Russia, but have a few questions before I make the complain
Is it legal for them not to return the deposit if one cancels the tour?
I had given them a deposit of $for a tour of RussiaDue to visa related issues I had to cancel the trip
The company has indicated that they will not refund my deposit and I have to use the deposit money for a future tour organized by them
Please advise
Regards