Travel Lodge Reviews (%countItem)
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Travel Lodge Rating
Description: HOTELS
Address: 777 3 Mile Rd NW, Grand Rapids, Michigan, United States, 49544-8214
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Room was not clean and uncomfortable. No way to cool room down.
On April 6, 2019 my family were in town for a weekend and we stayed at Americas Best Value Inn. I have always stayed at these chains because they are clean and priced reasonably. However, This room was the worst. Our room was VERY hot. It was about 70 degrees that weekend and the night time low didn't go under 55 degrees. There was a thermostat in the room. It had air and fan. Neither one worked. So I called down and they said there was nothing that could be done. So I tried just coping. But the feeling of the room temperature was VERY uncomfortable. Even with a fan and the windows opened. I couldn't get the room to a decent comfortable temperature. I asked to speak to a manager and I was told he was on vacation until the end of the following week. I got to the point where looking at the dirty curtains, smudged bathroom mirror, and the horrible temperature. My family said its not worth it and decided to leave. I went back down stairs and I asked for a refund or how I could get one. The front desk girl offered me $10. I said that was insulting seeing I paid
$86.00 for a hotel that shouldn't of charged more that $40. So I told her I was leaving and would like to hear from the owner. I tried calling after I was told that the owner would be back. I called 4/12/19. No return call. Called again 4/17/19. Left a message. Finally sometime after 9:00pm on 4/20/19 the owner called and asked how he could help resolve this issue. I said I would like a refund to the card that was charged. I was told that because of how my card was ran. It couldn't be refunded to the card used to pay for the hotel. I then asked for a check to be mailed to the mailing address I gave them that was on my ID they asked for the day we checked in. He said he had no way of doing this. And that I would have to drive over 3 hours to get a refund. I said that I was unable to drive 3 hours to just get a refund. And he went on to say there was nothing more he could do. I also told him about the conditions of the room and the environment of the establishment. He apologized and said he wanted to help and get me a refund. But, I would have to drive across state just to get a refund. I said with my work schedule and my daughters shorts schedule I wouldn't be able to. I said I didn't want to report him to the Revdex.com so I could get my money back. He said that was OK and was sorry he couldn't help me. That all he could do if I wasn't able to drive out to the opposite side of the state he could offer me a free night. I told him, that I wouldn't accept that due to the conditions of the room and how the environment of the establishment felt very unsafe. And I wouldn't be back to that side of the state any time soon. We parted the phone conversation and now I am filing this complaint.
I would like a complete refund of $80.49> it doesnt have to be to the card used. But, I would accept any form of a payment. Either to my card, my home mailing address, However he can get me a refund.
Dear valued customer,
The reason I told you to come to the hotel again was for me to give you the full refund, unfortunately, we are about 3 hours away from you. That is why I told you the next time you are in town I would be able to give you a free room. The way your payment was taken I must return your form of payment the way it was received. If you paid cash and wanted a refund I must give you cash back. You paid with your debit card on our verifone machine so I must return your payment on that machine for everything to balance correctly. I need the card present and for you to sign the refund slip for you to get your money back. Again we are sorry for all inconveniences you have experienced. Hopefully you come back in town for a free night stay with us or bring your card to us for you to sign the full refund slip.
(The consumer indicated he/she DID NOT accept the response from the business.)
I remember you saying this. However, I told you I was only there for a show and had no intentions on coming back anytime in the near future. And I wouldn't stay at your establishment again. Because the room was not cleaned appropriately. Mirror was smeared and there were stains lnthe curtains and bed comforter. If, one of the front desk ladies would of told me that the refund would only come through if the card was present. Then we could of came up with a solution to get a refund. I am not going to drive out to your establishment to get a refund. I feel any business could mail a check. You guys took my license and I told the girls the current address is on the back. And if I didn't come out there who's not to say the person needed could issue me the refund? They didn't when I was there the first time. And it took two weeks to finally have a phone conversation with you. The times I did call. I was told you were out and wouldn't be back for a few days. And I have been to many hotels and the few times I was owed a refund or credit. They had no issues putting it back to my card over the phone as long as it was the same card. I have never heard of not being able to issues a refund whe. It's due because your numbers wouldn't balance. I feel maybe it could be done manually.
So I do not accept your response unfortunately. I would like my full refund. Even if it's via check. But, I don't know anyone that would drive 3 hours for a refund. Schedules are busy and gas isn't too cheap.
I still would like a refund somehow.
Thanks
Dealt with unprofessional aggressive staff. Roaches and bedbugs. Drug dealers and prostitutes on the grounds.I presented health concerns.
I have been staying at this residence for almost 2 months as a perfectly quiet and Rule abiding resident I had continued complaints about bed bugs and roaches they moved me to four different rooms before them being aggressive and hostile with me after raising several concerns about my health issues and the conditions of the grounds and the rooms they were moving me into continuously having bed bugs and or roaches they also have a continued issue with prostitution and drug dealers on the property the property manager threatened me when I presented the issues to him and told me I needed to check out and he would not refund me or offer any compensation for the continued issues.
Due to the repeated complaints I had and the non-stop health issues with bug other people's blood being on blankets and the all-around surroundings being unsafe and terrible I would like full compensation for the entirety of my stay there which was roughly 2 months. (2/9/18 - 4/6/18)
To whom it may concern,
I'm write response on behalf of the Americas Best Value Inn and Suites in regards to the case of matter ***. It has been brought to our attention that Mr. has had some complaints with our facilities. I am writing this response on behalf of our hotel to respond to his complaints.
Yes Mr. did stay at our hotel from February 9th 2018 until April 6th of 2018. I would like to respond to each alleged allegation Mr. has stated he had endured. I would like to begin by addressing the amount of times he said he was moved due to poor conditions in the room. When he checked into our hotel on the 9th of February he was given the one room available that we had in which that was room 245. He accepted this with the understanding it was on the second floor he asked who is to be moved to a first-floor when one became available. Once ones are available our night audit desk clerk moves Mr. per his request from 245 down to room 141. Where he had stayed for multiple weeks in room 141. Then he had a visitor from Florida coming to stay with him so he had yet again asked to be moved to a two-bedded room to accommodate him and his guests. It is against our policy to move guess once they're in the room but we once again yet again we accommodated Mr.. He and his guests were moved from 141 to room 223 per his request only because it would like two beds instead of one. 4 days into that stay in that room he had come to one of our hotel staff with the allegation he was being up by bed bugs. He had sent pictures to our staff member he had sent threatening messages stating that he was going to take it to the Revdex.com and the health department if we did not give him. Harassing the staff member and mind you on her time off until once again mr. and his guest *** we removed from 223 down to room 113. He was pleased at that time and said he would like to stay in that room permanently. He was in room 113 for the remainder of his stay which was 4 days and on April 6th 2018 was as to check out by the manager and owner of the hotel due to the fact he was spreading rumors about bed bugs two other guests. How many. Once did Mr. ever complain about cockroaches Or drug dealers or prostitutes to any of our staff.
We did receive a few complaints out of mr. his room when he was in 141 there was a young lady who is outside of his room crying uncontrollably saying that Mr. and Mr *** both had attempted to rape her and threw her out and kept all of her stuff. Mr. is version of that is he caught that lady smoking crack in his bathroom and threw her out. We are still unclear at this time what exactly happened in that room that day. Mr. Was accommodated multiple Times by our staff. He was kind of needed for above and beyond what are policy even States. He had gotten very folder in very rude with some of ours to have threatening to have his dad call the Revdex.com threatening to call the health department wish none of this came to exist until his last week here.
Mr. is asking for a full refund for his stay with us. In which we feel we do not owe him anything in return per our policy and the contract that he signed when he became a weekly tenant here at the hotel. We have a disclaimer in our contract that we are not responsible for any bugs found in the room once you were in there. We have all proper documentation from our pest control with our proof that the room that they claimed the bed bugs were in which is Room 223 was it in fact treated and baited the day before they moved in.
It's just how was the stated he was a ruler biting guest for almost 2 months here when in fact when his friend from Florida came in it took him almost two weeks to let us know he was here with him and register him which breaks policy right there. Mr. and also allowed a female to bring drugs into his room on property which is another violation of policy. And as I stated mr. is moves to the different rooms We're all per his request. The first time from 2:45 down to 141 due to his quote on quote back problems. Then from 141 to 2:23 because he had a friend come up from Florida and needed two beds. And then he went from 223 down to 113 over the alleged bed bugs. Which impact he stated to our housekeeping staff when he was told he was going to have to leave that he made all of it bed bug stuff up because he just wanted to be moved.
And furthermore when Mr was informed on the 6th of April that he had to leave he and stated to our staff at the front desk and housekeeping that he would he offered to pay $1,000 up front in advance for his rent if we would just let him stay here. That leaves one to think or wonder why would you want to stay in a hotel that you say is unaccommodating unfriendly and full of bugs?
At this time we are stating that no we will not be refunding mr. his money. He was more than accommodated at every point and time he requested it. But when he started spreading rumors to other guests and that word staff, about bed bugs, about us being under accommodating and unfriendly that is right there why he was asked to leave. It was nothing for their we could do to accommodate him anymore or any better than we have. We felt it was necessary for the well being of staff and other guest that we ask mr. time is in Mr *** to vacate the premises on their check out date.
We did have professionals come in the very next day to Room 223 and inspect the room and there was nothing found and all bed bugs or anything otherwise in that room. We have over documentation from Pest Control we are treated regularly as a precautionary measure so we do not get a bug problem. We apologize mr. had a Not so great last week at our facility. But he was accommodated to the fullest extent of what we could do.
I hope this addresses the matter at hand. If you have any further questions or any further concerns or any further need for anything feel free to contact us.
Americas Best Vale Inn and Suits
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it strange that a professional company that is supposed to specialize in hospitality would respond in such an unprofessional and Scattered manner. This hotel and its staff is the furthest thing from accommodating in any fashion. Not to mention the person submitting this message on their behalf isn't even affiliated with their management or at least I would hope not considering the fact it is the most deceitful insincere string of scatterbrained words I have ever read.. this professional hospitality company just responded by fabricating stories and trying to place blame on a guest verses taking responsibility for their incredible lack of cleanliness and they're incredible Lac of respect for their guess and the fact that they are in the hospitality field of business. I do not accept their response and they are more than welcome to think that things are not in motion behind the scenes however they are. If they choose to refuse to offer me a refund for the period of time after I moved out of my single room a lawsuit will take place and I have multiple pieces of picture and video evidence from the bugs to uncleanliness and more. I also find it strange that they are claiming the hotel attendant felt harassed by me telling her about those things yet during her off time she was openly sexual and more with other guests including my brother ***. This establishment has now proven itself to be the furthest thing from professional in my eyes especially with this response. I did not have any issues with the beginning room that I had or the second single room. It was when we were first moved to the double room and the following double room so a total of about 3 weeks of time was spent dealing with uncleanliness bug and being treated with disrespect by staff. I am also a human being and I am allowed to be truthful and honest if people are asking me if I have had experiences with any bugs in my room. So if hotel management is not willing to refund me fully for the last 3 weeks of my stay which would come out just under $900 that just goes to show what kind of establishment they truly are running they are scam artists they are okay with operating a dirty facility and they have no value for their guests. (***) *** there is my phone number if the manager wants to settle the last three weeks with me he is more than welcome to contact me or like I said I have no issue taking the evidence that I have to our family attorney and turning this into a lawsuit which will just involve him paying more money. I would suggest that Mike make the right decision and realize he needs to take a professional stance. Thank you.