Travel Lodge

The reservation confirmation uploaded, states clearly that reservation was made through a third party, who booked through [redacted] , it even gives an number for guests to callThe confirmation clearly states that each adult will require an id at check inthat is something that the district attorney, enforces for the city of Sacramentoif other hotels in Sacramento do not enforce that rule, then they are not doing their job properly, and the lady in question was not a prostitute, but a mom staying with her husband and childThe damaged vehicle belongs to a [redacted] guest (he is a professor at [redacted] ***)He was rear ended coming back from SFHis insurance has towed the vehicle away sinceThe other car probably belonged to someone staying the night, as it was gone the next dayPlease read the confirmation you uploaded and call the number listed on it for your refundOnce again you did not book through us, you booked two reservations through a third party, who went through [redacted] to book two rooms for you at a cheap rate, and it does state that both the reservations were prepaidYour contract is with [redacted] , not with usWe did not charge either you or [redacted] At this point I will not answer any further complaints regarding these reservationsWe can not refund monies, that we did not receive

Ms***, checked out of both and after minutes, room has a hairline crack on the bathroom door, that was caused by accidentOur pool is outdoors and is very hard to keep clean due to debris that fly in from the common areasAs far as a pregnant woman dressing a certain way? It is summer and people dress however, they chooseGuests who smoke do stand outside on the lobby and smokeAll mid level hotel/motel are now required to have security, having security does not imply that a property is badWe have passed all our city and franchise inspectionsAs far as Ms***'s refund is concerned, Travelodge did not charge her credit card for anythingShe was informed at check out to contact [redacted] for any charges made to her credit cardTravelodge cannot and will not refund monies that, we never receivedAs far as smelling a certain way, my security guard did check the room after guests left, room did not smell like cigarettesI did personally apologize to Ms [redacted] at check out and explaine to her that, she needed to call [redacted] , to request a refund of her monies, and that we would authorize the refundTo date, we have not received a call from [redacted] ONCE AGAIN WE (TRAVELODGE DID NOT CHARGE HER CARD OT [redacted] 'S CARD), AND CANNOT ISSUE HER A REFUND Thank You, [redacted]

I sent a response to this claim over a week ago. Guest will be sent a refund for one day. She did not voice any complaints or ask to check out or change rooms on the first night. We did fix her toilet, on the day that she complained, and the door issue was due to new weather strip... replacement. If she had asked to be moved, or for early check out, we would have gladly given her a refund for her un used night , or moved her to a different room.

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meIf you don not have my address information to which you can send the refund please send it to this address: [redacted] [redacted]

Ms*** checked in for days, and checked out the following morning, She did not voice any complaints about the room during her stay, I did check her room after she checked out, and there were towels thrown on the floor, as well as precooked dinner box's, the shower had been used, There was
a burn hole on the bed spread (which is not allowed, and I have spoken to housekeeping)Anyways, she did not ask about a refund, or anything else when she checked out, She did come back two days later and asked for a receipt. Her reservation was through ***, (guest pays *** and *** pays us with repaid card from ***. *** called the hotel on 11/18/2015, and I authorized a refund back for the two unused nightsI am some what disturbed by the fact that Ms*** did not contact *** regarding this matter to begin withShe was very unhappy from the moment she walked through the door, I feel that it was due to the ethnicity of the personnel behind the desk, because at no time did Ms***, smile or even give us an opportunity to resolve any of her complaints, much less mention her complaints to the front desk staffAnyways she was given a full refund, for the two unused nights, the one night she did use the room, will not be refunded back to her
Thank You,
*** ***

Please accept our apologies, a request for the refund was sent to the property owner in November, however he was not able to find record of the refundI will issue a refund from the property this Friday 03/04/
Thank You,
*** ***

Ms*** checked in for days, and checked out the following morning, She did not voice any complaints about the room during her stay, I did check her room after she checked out, and there were towels thrown on the floor, as well as precooked dinner box's, the shower had been used, There was a
burn hole on the bed spread (which is not allowed, and I have spoken to housekeeping)Anyways, she did not ask about a refund, or anything else when she checked out, She did come back two days later and asked for a receipt. Her reservation was through ***, (guest pays *** and *** pays us with repaid card from ***. *** called the hotel on 11/18/2015, and I authorized a refund back for the two unused nightsI am some what disturbed by the fact that Ms*** did not contact *** regarding this matter to begin withShe was very unhappy from the moment she walked through the door, I feel that it was due to the ethnicity of the personnel behind the desk, because at no time did Ms***, smile or even give us an opportunity to resolve any of her complaints, much less mention her complaints to the front desk staffAnyways she was given a full refund, for the two unused nights, the one night she did use the room, will not be refunded back to her
Thank You,
*** ***

I am rejecting this response because:*** was not my room, therefor the hotel attendant is incorrect. I was only given room *** the family what was accompanying us was given room They paid for that room on their own and also had similar issues. I agree people can dress any way they please however it does not take a genius to know a prostitute when you see one; which again it feels as if management is aware of the issues and continues to disregardIt was mentioned that they passed all city inspections and yet that the pool is in a outdoor area that is hard to keep clean how can you pass inspection if you are not continuously maintaining the pool and area? I also did not book through *** I don't know where that information came from which also indicates lack of booking informationAs far as room *** not smelling like cigarettes and having her security guard go in and check; I don't know if they are used to the smell but that room 100% smelled like cigarettes and potAfter my stay I yelped this hotel and I invite to go the read the reviews I am clearly not the only one who has had this encounter or feels this wayI wish I had yelped prior to booking but didn't feel the need given I have stayed at Travelodge in other cities and never had this experienceChecking in as a family I have never been asked to present an ID for all Adults in the roomWhy do they also allow vandalized vehicles to sit on their property? I have contacted my bank to dispute the charges and they are assisting with this request I would like a full refund; I assume they will be contacted to confirm my check out and I expect for them to agree to provide a full refund

Tell us why here...I was charged twiceI only booked one room; I was given two reservationsI would like to obtain full refundOne for being charged twice and the other for not receiving the service

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Please accept our apologies, a request for the refund was sent to the property owner in November, however he was not able to find record of the refund. I will issue a refund from the property this Friday 03/04/2016. Thank You, [redacted]

The reservation confirmation uploaded, states clearly that reservation was made through a third party, who booked through [redacted], it even gives an 800 number for guests to call. The confirmation clearly states that each adult will require an id at check in. that is something that the district attorney, enforces for the city of Sacramento. if other hotels in Sacramento do not enforce that rule, then they are not doing their job properly, and the lady in question was not a prostitute, but a mom staying with her husband and child. The damaged vehicle belongs to a [redacted] guest (he is a professor at [redacted]). He was rear ended coming back from SF. His insurance has towed the vehicle away since. The other car probably belonged to someone staying the night, as it was gone the next day. Please read the confirmation you uploaded and call the number listed on it for your refund. Once again you did not book through us, you booked two reservations through a third party, who went through [redacted] to book two rooms for you at a cheap rate, and it does state that both the reservations were prepaid. Your contract is with [redacted], not with us. We did not charge either you or [redacted]. At this point I will not answer any further complaints regarding these reservations. We can not refund monies, that we did not receive.

I sent a response to this claim over a week ago. Guest will be sent a refund for one day. She did not voice any complaints or ask to check out or change rooms on the first night. We did fix her toilet, on the day that she complained, and the door issue was due to new weather strip...

replacement. If she had asked to be moved, or for early check out, we would have gladly given her a refund for her un used night , or moved her to a different room.

Ms. [redacted], checked out of both 234 and 107 after 15 minutes, room 107 has a hairline crack on the bathroom door, that was caused by accident. Our pool is outdoors and is very hard to keep clean due to debris that fly in from the common areas. As far as a pregnant woman dressing a certain way? It is...

summer and people dress however, they choose. Guests who smoke do stand outside on the lobby and smoke. All mid level hotel/motel are now required to have security, having security does not imply that a property is bad. We have passed all our city and franchise inspections. As far as Ms. [redacted]'s refund is concerned, Travelodge did not charge her credit card for anything. She was informed at check out to contact [redacted] for any charges made to her credit card. Travelodge cannot and will not refund monies that, we never received. As far as 107 smelling a certain way, my security guard did check the room after guests left, room did not smell like cigarettes. I did personally apologize to Ms. [redacted] at check out and explaine to her that, she needed to call [redacted], to request a refund of her monies, and that we would authorize the refund. To date, we have not received a call from [redacted]. ONCE AGAIN WE (TRAVELODGE DID NOT CHARGE HER CARD OT [redacted]'S CARD), AND CANNOT ISSUE HER A REFUND.  Thank You,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If you don not have my address information to which you can send the refund please send it to this address: [redacted]  [redacted]

Ms. [redacted], checked out of both 234 and 107 after 15 minutes, room 107 has a hairline crack on the bathroom door, that was caused by accident. Our pool is outdoors and is very hard to keep clean due to debris that fly in from the common areas. As far as a pregnant woman dressing a certain way? It...

is summer and people dress however, they choose. Guests who smoke do stand outside on the lobby and smoke. All mid level hotel/motel are now required to have security, having security does not imply that a property is bad. We have passed all our city and franchise inspections. As far as Ms. [redacted]'s refund is concerned, Travelodge did not charge her credit card for anything. She was informed at check out to contact [redacted] for any charges made to her credit card. Travelodge cannot and will not refund monies that, we never received. As far as 107 smelling a certain way, my security guard did check the room after guests left, room did not smell like cigarettes. I did personally apologize to Ms. [redacted] at check out and explaine to her that, she needed to call [redacted], to request a refund of her monies, and that we would authorize the refund. To date, we have not received a call from [redacted]. ONCE AGAIN WE (TRAVELODGE DID NOT CHARGE HER CARD OT [redacted]'S CARD), AND CANNOT ISSUE HER A REFUND. 
 
Thank You,
[redacted]

Review: On November 8th I was in Sacramento for a job opportunity and I decided to stay at travelodge in Rancho Cordova because it was a new area to me and didn't know of other options I had for a hotel room. I was disappointed with my room because it was very dirty, the carpet was stained and sticky. I had to wear shoes the entire time to avoid my feet from turning black from how dirty the caroet was. I immediately saw a roach on the wall when I first entered my room, and when it was time for bed I noticed my blankets were stinky and smelled like smoke like they haven't been washed in weeks. I had to put my newborn son on top of all his blankets to avoid him from laying on the dirty sheets. My toilet was out of service the night of when I rented the room, the very next morning I had to leave for a written test I had and my sister stayed to watch my 4 month baby, I went into the office and asked the service desk to fix my toilet because it wasn't flusing properly and they told me they would send someone up at 9 am and it was about 7 am. About noon I called my sister to see how she was doing and asked if they have gone to fix the toilet and they didn't. I told her to call the service desk with the hotel telephone, When she tried to call the hotel service desk with the room telephone she noticed that the phone did not have a line conected to it. So I had to call the service desk with my cell phone while I was at my test and tell them that nobody had gone to fix the toilet. My sister had to wait almost 4 hours to use the restroom, and she couldn't go outside downstairs because it was raining heavy and she was taking care of my 4 month baby. I also had issues with my room door. The issue was that I could not lock the door when leaving the room, I had to wait for someone almost half an hour to come fix it...turns out that in order for the door to lock I had to slam the door shut for it to lock.Desired Settlement: I would like to get my refund back. The service and the condition of the room was horrible. I asked if get a refund if I vacated the room before the checkout date and I was told no. So I had no choice but to stay because the night was going to be charged on my card and I didn't have no more extra money to stay at a different hotel.

Business

Response:

I sent a response to this claim over a week ago. Guest will be sent a refund for one day. She did not voice any complaints or ask to check out or change rooms on the first night. We did fix her toilet, on the day that she complained, and the door issue was due to new weather strip replacement. If she had asked to be moved, or for early check out, we would have gladly given her a refund for her un used night , or moved her to a different room.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Please accept our apologies, a request for the refund was sent to the property owner in November, however he was not able to find record of the refund. I will issue a refund from the property this Friday 03/04/2016. Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If you don not have my address information to which you can send the refund please send it to this address: [redacted]

Review: Staff has no idea of what's going on. Trying to double charge customers.

My wife and I have been staying at the Travelodge in Sacramento for almost a month now. We haven't had any issues until 8/27/13. We have been paying daily or a few days in advance for our rooms and have always been able to have the room phone turned on at no expense. On 8/27/13 I paid for two nights and had them sign a receipt. They refused to turn our phone on as well. We went down to the front desk to talk to the manager and she was extremely rude to us saying that no one receives phone calls for free. We let it go and just went back to our room. On 8/28/13 we had our "Do not disturb" sign on the door expecting to be left alone for the day. The housekeeping manager came to our room at 11:00 to ask if we were checking out. Not even 30 seconds after we told him we had paid for our room for two days the housekeeper knocked and asked if we were checking out because we were not on her list of rooms. About a minute later our phone rang and it was the front desk asking if we were checking out. It is completely unacceptable that we paid for two days in advance and 1. It was not in the computer; 2. That 3 people in less than 5 minutes checked to see if we were checking out,; and 3. That the manager [redacted] was the most rude person we have encountered during our stay here. Also, when my wife and I have changed rooms and accidentally left something in the previous room, the housekeepers either take it to the dumpster, or put it on their cart and not notify the customer or front desk. When housekeeping is asked about it they speak to you in Spanish pretending they don't know English. My wife has worked in hotels and this one is up to no one's standard. The housekeepers only come in take some trash, replace half the towels, barely make your bed, and steal your change. The housekeeping manager asks every guest every morning if they are checking out. There is no order in this hotel whatsoever. The manager is pocketing money and trying to over charge and double charge the guests. Police are here every day. This hotel is not up to a Travelodge standard. It takes 3 days to get a remote for the t.v. or a phone for your room. The pool is disgusting and the laundry room has been out of order for a month now. Something needs to be done about the activities occurring at the front desk and with management. We had to change rooms one night and had to pay for the second room. That is absolutely absurd.Desired Settlement: I believe that for all of the inconveniences my wife and I should be given a couple of free nights. We don't cause problems and are just trying to be productive citizens in Sacramento.

Review: I purchased three nights at this motel in November of 2015. We stayed one night and could not stay another because the motel room was filthy and the carpet carried an odor of stinky feet. There were cigarette burns in the bed spread and the tub was so stained with dirt we couldn't (or wouldn't even think about) taking a shower there. We checked in on Friday and on Saturday morning I went to the office and told them about the above and asked for my money back for the remaining two nights. The woman at the front desk told me that was impossible because it was "prepaid". We did leave but I would still like a refund for the two nights I did not stay there. Please help if you can, I live in Fairfield Washington so it is impossible to take them to court to obtain a refund.Desired Settlement: I would like to have a refund for the two nights I did not stay at the Travelodge since they did receive the money.

Business

Response:

Ms. [redacted] checked in for 3 days, and checked out the following morning, She did not voice any complaints about the room during her stay, I did check her room after she checked out, and there were towels thrown on the floor, as well as precooked dinner box's, the shower had been used, There was a burn hole on the bed spread (which is not allowed, and I have spoken to housekeeping). Anyways, she did not ask about a refund, or anything else when she checked out, She did come back two days later and asked for a receipt. Her reservation was through [redacted], (guest pays [redacted] and [redacted] pays us with repaid card from [redacted]. [redacted] called the hotel on 11/18/2015, and I authorized a refund back for the two unused nights. I am some what disturbed by the fact that Ms. [redacted] did not contact [redacted] regarding this matter to begin with. She was very unhappy from the moment she walked through the door, I feel that it was due to the ethnicity of the personnel behind the desk, because at no time did Ms. [redacted], smile or even give us an opportunity to resolve any of her complaints, much less mention her complaints to the front desk staff. Anyways she was given a full refund, for the two unused nights, the one night she did use the room, will not be refunded back to her.

Thank You,

I contacted the [redacted] about securing rooms for the people who attend the [redacted] social during Columbus Day weekend. We were supposed to get a certain flat fee for staying at their establishment. I have included some correspondence that occurred with two managers at that location. They did not honor the agreement. I was charged for taxes, safe and additional fees not agreed upon. In addition a donation was supposed to be made to [redacted] last year and this year. I'm not aware that this happened for either year. We were supposed to have 2 of us win a free stay during the weekends mentioned and again not done either year. I tried to be proactive about making sure the free weekend stay was honored this year and staff said they couldn't honor it. I showed them the email from [redacted] and [redacted] and that did nothing. They said they couldn't give me a receipt for my stay there but could email it. I noticed that I was overcharged for my stay and called immediately and told [redacted] was not in. I left a message with the staff that I expected for this to be resolved and expected to hear from [redacted] by the next day or I was filing a complaint. I've not heard back from anyone at the [redacted]. [redacted] 2014 (7) Hi [redacted],Thank you so much for contacting us again to be your host hotel for the 2014 [redacted] As [redacted] probably let you know [redacted] is no longer working with us :( But I will be more then happy to help you with all your arrangements. I would like to offer the same pricing as last year. It will be the $90 flat night for all regular rooms and $100.00 flax per night for all suite rooms. We will reserve the entire hotel for you just like last year, we will release all unreserved rooms on August 1, 2014. As the same as last year we will be doing a donation to [redacted] as follows. We will donate $2.50 per room for any room staying one night.We will donate $7.00 per room for any room staying two nights.We will donate $10.00 per room for any room staying three nights.Let me know if this is fine by you and I will reserve all the rooms for you.Thank you,[redacted] SturbridgeTo Me Mar 18 [redacted],I would like to do 2 separate packages of 3 free nights packages. I also think it might be nice if we did the 2 packages for free nights for the 2015 [redacted] social. Or we can just do general free nights that would be available for them for 1 year except for special events (not including the [redacted] social). Let me know which way you would prefer. I will have all your rooms booked by the end of Thursday so guests can start booking as of this Friday the 21st. If you need anything else please let me know. Thank you,[redacted] Sturbridge MA Oct 11 at 9:47 PM [redacted], I was told that they were keeping the same deal as they did last year. To clarify we never did get the free rooms drawing. So I did mention that to [redacted]. So this year I wanted to make sure they did the drawing before we leave. When I talked to her on the phone I believed that she was giving away two 3 night stay at the hotel this year. And mention possibly doing it for next year as well. Thanks [redacted] from Yahoo Mail on AndroidGood Morning [redacted], I have been in contact with my staff as you have about the drawing. I do not have a problem doing the drawing but it would only be for the 6 rooms that booked in the block that we had set for the group. -[redacted] Revdex.com, this is some of the emails sent back and forth from the managers at the [redacted]. I was charged taxes and additional fees which was not part of our agreement. In addition I asked 5 employees to honor the email stating we were supposed to be given a free 3 day weekend stay this year as well as last year. None of them honored this and I continued to email [redacted] about this. In his correspondence he did say he would honor it by email and the staff was not informed of it and didn't honor it. In addition, I also called the [redacted] on 10/14/2014 to speak about my invoice and I asked to speak with [redacted] and he was off that day. I also told the representative that if this matter isn't resolved that I would file a complaint with [redacted] and Revdex.com.Thank you [redacted]Desired SettlementI want them to honor that two of us get the weekend stay free. We can determine the people to be refunded to be fair at this point I don't trust this hotel to be accountable. I also want a refund of the additional money I was charged for my stay. It should have cost me $180 for a two night stay not $202.98.Business Response Dear Contact:Thank you for notifying our office of the concern filed by [redacted], at the [redacted] property located in Sturbridge, MA. The Days Inn chain is committed to assuring that all of its properties provide good service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each Days Inn hotel is independently owned and operated under a Days Inn franchise. This means that the property's management is responsible for meeting Days Inn standards and for day-to-day operations. After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms. [redacted]. Once again, we certainly do apologize for any inconvenience this may have caused. If your office requires any further information regarding this resolution, please contact me at (XXX) XXX-XXXX.Count on me,[redacted] SpecialistWyndham Hotel GroupXXXX Xth Ave [redacted] XXXXXX-XXX-XXX-XXXX [redacted]@wyn.comConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I don't agree with this response because the customer care specialist is suggesting that I contact the property management. I've tried contacting them and they will NOT return my calls. That is why I contacted the Revdex.com. Can the Customer Care Specialist contact the hotel management and instruct them to call me?Final Business Response To whom this may concern: [redacted] and I have been conversing back and forth for the past couple years and also with my AGM at the building. In our emails it was stated that rooms were done as a packaged deal were rooms were based on an amount that I had calculated that included taxes, donations, pet fees, and room charges, seeing as we do have to pay taxes on the rooms itself. The emails stat that we were going to block the whole hotel out for her seeing as the group has done in several past years. In end the group only booked 6 rooms total. I was not here during the weekend of the event I was not in the location and it was told to the staff that there would be drawing for the rooms. Which in end we did honor and we gave two people there entire stay for free. [redacted] and [redacted] were given their rooms from the drawing. The amount that she was charged was wrong and was immediately corrected by the AGM when he returned. Again though this was for a flat rate that was packaged to include all taxes, fees, and donations.