Transcience Corp. (Sea-Monkeys - Parts and Supplies)

Review: My daughter purchased a sea monkey kit and was so excited in July she gave her grandfather her well deserved and self earned money in August to purchase items they sent out the check and the order form less then a week later transcience cashed the check but still no items and we are in middle september. I have looked for ways to contact them and I have even sent a self addressed envelope to transience like they suggest on their webpage and I have heard nothing. In my mind they stole from an 11 year old girl she saved so long to get the stuff she needed and now her sea monkeys have died because they didn't send her the stuff she needed, she is heartbroken, and I'm really upset.inDesired Settlement: I would love them to send her, the products she ordered and paid for, and new sea monkeys since hers died because of them. Or I expect a full refund. I would expected expedited service on all of these things at no extra charge.

Consumer

Response:

10/21/2013 7:19 [redacted]Close the complaint as Resolved

Review: We ordered two sea monkey packets of food on 4/21/13, they cashed our check # [redacted] on 4/30/13 for the amount of $9.90 and they never sent us the sea monkey food.

We sent them a letter requesting the food and we left a phone message with [redacted].Desired Settlement: We would like to get our sea monkey food or a refund.

Consumer

Response:

BB of Metro DC and Eastern PA

Review: I placed an order and my check has been cashed but have yet to receive product.Desired Settlement: I want my check of $15.50 refunded.

Review: On January 27, 2013 I sent in an order for some supplies to expand my daughter's sea monkey tank. The check cleared through my bank on February 4, 2013 I just received the order last week. Among other things, I ordered 4 of Item #23 Jumbo Living Plasma, a water purifier. What they sent was 4 of Item #24 Plasma III, some type of enhancement food. There is no phone number or email address listed on either the website, or on order forms for contact. They did, however, send a note for another item I ordered that they were out of, but had substituted with something similar.Desired Settlement: I'd like to receive the product I actually ordered or the tank size equivalent (1 gallon, or 10 packets) of water purifier #1 . If they do this I will gladly send the Plasma III (#24) back.

Review: I purchased Sea Monkeys Kit and on the box it says Sea Monkey Guarantee, Send $1 plus SASEto get replacement eggs. I sent a check for $1 and a SASE and have not received the eggs. Transcience has not responded to my correspondence.Desired Settlement: For them to send me the product they promised. They cashed my check and have the return postage as well

Review: I mailed a check and an order form to Transcience Corp. on April 10th, 2013. The check was cashed soon after. As of today, May 9th, 2013, I still have not received my order. The order was for "Sea-Monkey" food and the little fellows are rapidly running out. No local pet supply store sells this particular form of powdered algae.Desired Settlement: I would like this order expedited. In addition, there is no way to contact Transcience Corp. directly (no phone number or web customer contact option). The company requests that customers send a self-addressed stamped envelope to obtain order information. It seems rather absurd to still be reliant on the SASE in 2013.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Sat, Aug 17, 2013 at 12:10 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

My issue has been resolved.

Review: I order $24.00 worth of products from this company in early May of this year via USPS and paid by check. The check was cashed immediately after they received it. I never received my products in the mail. I attempted to call the business' telephone # only to find out that the number had been disconnected! I not only consider this a complaint but mail fraud as well - in which I intend to pursue if this company does not delivery my product as agreed upon on there website.Desired Settlement: immediate delivery of order .

Review: I sent this company my order over a month ago. I have yet to receive my product that I paid for, and I am becoming frustrated. I am also starting to believe this Company is not a real company because there is no way to contact them via e-mail or phone.Desired Settlement: I would like to receive my order.

Review: I wrote a check and mailed it along with the form to purchase supplies for my Sea Monkeys from this company. They received my check and cashed my check and after 4 weeks I never received the item. I called a number I found on the internet for the company in California. A gentleman answered and said that he owned the company and would make sure I received the item. Two weeks later with no item, I called the gentleman back and he hung up on me. I have tried contacting the number for Maryland and it is either busy, an answering service comes on, or it asks for a code to be input. I am still waiting to receive my item.Desired Settlement: I would like to receive the item I purchased which was for 2 food measuring and feeding spoons. If that cannot happen, I would like a full refund.

Review: I placed an Order about 1 month ago and my check was cashed for 33.00 and I have yet to receive the products. I ordered an executive sea monkey set and a professional hobby center as gifts and the date to give the gifts have long since passed.Desired Settlement: I would like to know where my products are.