Trans World Entertainment Corporation

Thank you for allowing us to respond to this issue. [redacted] [redacted] enrolled in the membership at one of our stores on November 19th, 2017.  At this time, Ms. [redacted]'s membership has been cancelled as of December 26th, 2017.  A refund for $11.99 has been...

issued to the credit card/debit card used.  It may take a couple billing cycles for the refund to appear, depending on the bank or credit card company's cycle. Thank you.

Re: Mr. [redacted]Complaint#: [redacted]To Whom It May Concern:At the time of purchase a customer paying with a credit card is offered our membershipprogram. There is a pamphlet for our membership program which explains all the termsand conditions of the program. The customer is given this...

pamphlet at the time ofpurchased. There is a phone number within the pamphlet that allows them to cancel viaphone.Mr. [redacted] cancelled his membership on 1114/2017. The confirmation number isZ170136740. He was issued one credit for the $11.99 charge. The $9.00 chargementioned was not from our company as there was no other charge, and there is no otheraccount associated with this customer.Thank you for allowing us to respond to this concern.Sincerely,Kristen [redacted]Customer Care AgentTrans World Entertainment** [redacted]

At the time of purchase customer paying with a credit card are offered our membershipprogram. There is a pamphlet for our membership program which explains all the termsand conditions of the program. The customer is given this pamphlet at the time ofpurchased. There is a phone number within the...

pamphlet that allows them to cancel viaphone.Our membership team was unable to find a membership with the information that Mr.Orres provided with this complaint. They left a message at the phone number providedand mailed information to the address to try and further assist.Thank you for allowing us to respond to this concern.Sincerely,Kristen [redacted]Customer Care AgentTrans World Entertainment[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for what you do. Now I know where to turn in the case where something like this happens again in the future with another company. I was pleased with the progress that you made. Again, thank you very much. 
Regards,
[redacted]

Thank you for allowing us to respond to the complaint. The version of Braveheart/Gladiator that Mr. [redacted] ordered was mis-labeled and has been removed from our website.  He was issued a refund for the item and we do not require that he return the incorrect item.   He asked...

that we send a different version of the title but we can only reship the same item.  We apologize for any inconvenience this may have caused.  Thank you.

Complaint Tracking #[redacted] has been resolved on rebate issue. I want to "Thank" the Revdex.com for helping in resolving the issue!!! I had been totally unable to get any help nor, any contact, with the [redacted] personnel!!! Again, "THANKS" to your Revdex.com Team.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]