Transform ServiceLive Reviews (%countItem)
Transform ServiceLive Rating
Address: 3333 Beverly Rd Attn: Service Live, Hoffman Estates, Illinois, United States, 60179-0001
Monday:
09:00 AM - 07:00 PM
Tuesday:
09:00 AM - 07:00 PM
Wednesday:
09:00 AM - 07:00 PM
Thursday:
09:00 AM - 07:00 PM
Friday:
09:00 AM - 07:00 PM
Saturday:
Sunday:
Phone: |
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Fax: |
+1 (847) 286-3704 |
Web: |
www.servicelive.com
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E-mails: |
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Scheduled an emergency refrigerator repair with this company through ***/***, and paid a deposit for the repair with my credit card. On the day of the repair, a ServiceLive rep called to say the technician declined the repair, and would not be coming. The rep said the next available date was a week later, and said they "might" be able to get us scheduled then. When I mentioned that this was supposed to be an "emergency" repair, the rep stated that they do not do emergency repairs. I said that a week was too long to wait with a non-working refrigerator/freezer, and would like it scheduled for as soon as possible, and the rep told me to hang up and check the *** for another repair service.
We truly apologize for the poor experience you had scheduling service. Our intent is to always meet the customer expectation.
The order was created for the customer on 8/21 for refrigerator repair, scheduled for service on 8/22.
We do not offer “emergency” service, and apologize if the phone agent did not clarify that.
ServiceLive attempted to coordinate a date of service with the customer on 8/21 and 8/23 .
On 8/23 the customer advised the ServiceLive team that they would be out of town on 8/30 and they were unable to locate a provider for the date of service that would suffice for the customer’s availability.
The ServiceLive team attempted to locate other providers that would be available to meet the customer’s need but was unfortunately unable to find providers with sufficient availability to meet the customer’s need