Trading View Reviews (4)
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Address: 222 Merchandise Mart Plz, Chicago, Illinois, United States, 60654-1103
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When a customer starts free trial period, he enters his billing credentials and is notified that after trial period his subscription is automatically converted into monthly paid Pro Plus for $unless he cancels the trial period before its
expiration: *** According to our policy, we do not offer refunds for initial orders and recurring monthly payments: ***If the customer has been billed for automatic monthly renewal of the Service, he can cancel the subscription in his profile to avoid billing for next months.You can find complete text of our policy by following the next link: ***The service was provided in time and we have not receive any complaint from the customer before the billing date
When a customer starts free trial period, he enters his billing credentials and is notified that after trial period his subscription is automatically converted into monthly paid Pro Plus for $unless he cancels the trial period before its
expiration: *** According to our policy, we do not offer refunds for initial orders and recurring monthly payments: ***If the customer has been billed for automatic monthly renewal of the Service, he can cancel the subscription in his profile to avoid billing for next months.You can find complete text of our policy by following the next link: ***
The service was provided in time and we have not receive any complaint from the customer before the billing date
The absence of an email in your email client doesn't prove we have never sent it to youIn fact, it doesn't even matter, if you did not see the email for whatever reasonYou manually clicked the "start trial" button below the test saying you will be charged in month unless you cancel the subscriptionI understand your position, however our company does not deceive anyoneAll terms were brought to your attention before you subscribed yourself
Complaint: [redacted]
I am rejecting this response because: TradingView refuses to accept their practices are deceptive and they do not send any written communication regarding the trial. Starting with a Free trial, which isn't free but costs .01. Complaint to the [redacted] is in order for that, false advertising. Lastly, a systemic approach to steal first month payments from unaware trial customers and refuse refund under the claim it saves them time. I guarantee you, this will not save you time with me.
Sincerely,
[redacted]