Traders Edge Network Reviews (%countItem)
Traders Edge Network Rating
Address: 8915 S 700 E, Sandy, Utah, United States, 84070-2417
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Now, what you need to understand is it takes work and effort and learn your own investing style.
I was a part of the mentoring and it well above all other private mentoring I have experienced.
I recommend this service, but understand it is NOT a get-rich-quick routine.
I believe the individuals are well intentioned but their strategies are dangerous and can lead to huge losses. The cost for the mentoring is very overpriced
Dear Lori - we are very sad and surprised to see your review. We care deeply about the success and experience of all of our customers. All of our strategies are focused on protecting risk. (put protection, understanding margin requirements, position sizing, etc.) Risk management is something our training videos and your mentor should have covered in-depth. As a mentoring customer you would qualify for our "Satisfaction Guarantee" and we would continue to work with you until you are completely satisfied with your experience. Please reach out to us at 801-733-4190 and we will happily work to get you additional help to overcome these issues. Thank you for providing us with the feedback so we can touch base with you and get this matter resolved. All the best, The Traders Edge Crew
I have been following the advice of Traders Edge Network for nearly a year and have met several top individuals involved. Their advice is top notch but you have to follow the guidelines they have established to make money. This is something that needs learned over a period of months not days or weeks. I signed up for their mentoring project involving a one on one hour consultation weekly or bi-monthly and am very happy I did. The education had been excellent, my trading results positive and my coach is impeccable. The smartest investment decision I have ever made.
Purchased one of their services for a one-time fee for a one year period. After a one year period, they start hitting you for a monthly fee of $97 unless you opt out. Within the first week of utilizing their service, I realized it was a total scam. While I couldn't get out of the money I'd spend already, I messaged them to make sure I opted out for good. You message them through their portal, so there's no confirmation and I got no response. So I called to opt out and assumed I was good. Unfortunately that was not the case. They have hit me every month since January 2017 for a total of $776.00. Regrettably, my wife pays the credit card bill, so I didn't catch it. Regardless, they are refusing to refund me those fees.
We have been in contact with this customer and have tried to resolve this situation. Here was our recent response to ***:I'm very sorry for this situation. I know it is frustrating. With us not having any documentation of your attempt to cancel (we document every call and email on your customer record) it would be impossible for us to credit you all the way back to January. Just like a cell phone or satellite TV service, the service is running in the back ground whether or not you are using the daily emailed updates and the membership site. We have no way of knowing if you are opening and using the valuable information in our emailed updates that were coming to you daily.We know you aren't trying to take advantage of our company, but we also need to have safeguards so people don't use our services for months at a time and then just ask to be refunded for time and services they've used during that time.We'd be happy to issue a refund for the last 3 months which is the very most we would be allowed to do. Hopefully you can find that reasonable and fair to both sides. I'm sorry again for this and wish there was another solution. And of course, we've cancelled you from the service and no other future charges will occur.
Thanks for your understanding.
Hopefully that sheds some light on the situation. We do feel we are being more then fair in this situation. We feel bad *** was upset enough to contact the Revdex.com even though we are trying to resolve the situation directly. Thanks! - Traders Edge Crew
Complaint: ***
I am rejecting this response because: Since I called this organization within the first week of purchasing their product to cancel auto-renewal, I believe all of these charges to be fraudulent. While I appreciate their response and offer, it is fundamentally unacceptable on principle. I will continue to pursue all of my options with my credit card provider, the Utah State Office of Consumer Affairs and potentially legal until full resolution is granted.
Sincerely,
Dan Nicastro
In an effort to satisfy and please the customer, we have offered a refund for 6 months of the membership fees. This is well above and beyond our usual refund policy. We are trying to go above and beyond to show our understanding and find a resolution, even if we feel it isn't the fairest compromise. Here is our most recent response to ***:
***,Thanks again for your reply. If we were really worried about fighting this dispute to the end, we'd ask for proof that the phone call was actually made, show you our legal terms and conditions, etc. etc. etc. We are very confident Mastercard and any legal situation would side with us once we reply to the dispute with our side of the story, but that isn't here nor there at this point. We'd like to leave this situation on good terms if possible as we always strive to take great care of our customers... even if they are customers that are moving on from our services.In the interest of saving extensive amounts of time for both of us, we would be willing to issue a refund for 6 months as you suggested in your last email. Of course this is way outside of our normal refund policy, but to show good faith we'd be willing to do this as a one-time gesture for you. I hope you find this satisfactory and fair. We'd also appreciate if you shared this feedback with the Revdex.com and updated your complaint with them as we have thousands of happy and satisfied customers and we value our reputation. Yours is a situation that we've honestly never seen before and we think we are being more then fair in trying to find a resolution.Please confirm that this offer will bring a resolution to this situation. Also please note that refunds can take 3-5 business days to process and until you see the credit on your end.
Thanks again