This is in reference to a complaint from a joint IMS Direct Charge/ PalmBeach Jewelry customer, [redacted] Our call center has pulled the order and billing complaint calls from this customer and she appears to have ordered and received the items in question I have listened to all of the calls and attached them in case you want to hear them (warning – the 4/call is verylong)Below is a summary of the calls from our supervisor: I was able to locate calls from this customerThe first order was placed on 4.30.15, order #This was a very basic order fielded by [redacted] ***The customer ordered items, item #and #totaling $ The credit was approved and the order was shippedThere were no upsells on this orderThe second call was made on in which the customer spoke [redacted] , order # She ordered items, item #and #totaling $The customer made the comment that she had just placed an order on but wasn't sure she wanted those items, and that she would send the one she didn’t like backThe order was approved and shippedThere were no up sells on this orderThe third call from the customer was made on 5.19.15, and this is where it gets weirdThe customer spoke with [redacted] and told him that she received a bill in the mail for over $700, and that she did not did order with us [redacted] was polite and asked for the phone number to look up the account so he could assistThe customer refused and said she had an account number insteadThe account number provided was for IMS so [redacted] again politely asked for a phone numberThe customer became upset and said "I'm not providing you with my phone number" and then demanded to be transferred to the billing department [redacted] transferred her as requested (This would have transferred her into the Direct Charge phone system so I have no record of those calls.) All calls were from the same phone number and the voices appear to be identicalThere are no more calls after this Based on the tracking and the calls, we believe she ordered and received the all items above, including & resulting in the disputed amount $(the 5/call)We would be happy to refund her purchase price once she returns the items The customer has already been refunded $for item ordered 4/and returned 5/Please let me know if you have any questionsThank you,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11705252, and find that this resolution is satisfactory to me Regards, Spencetta [redacted]
This was an order for item 6701, size 6, a TCW CZ Solitaire RingThis order was placed by phone on 1/6/at 6:34pmI can obtain the recorded order call from our call center, if necessary.USPS tracking # [redacted] shows delivered on 1/14/at 11:13amThank you,
I wanted to let you know that Chandra’s Direct Charge Account was credited in full on 3/17/Jody at Direct Charge has confirmed that her balance is zero, and she won’t be receiving anymore bills.We would like to apologize to Chandra and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if she has any questions
I wanted to let you know we have spoken to Willie and we issued a refund on his credit card today 11/1/for $106.99.We would like to apologize again to Willie and thank him for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsJodi,Please remove any fees from her account regarding this item on your end
We have reviewed this order and tracking shows deliveredHowever, as a one-time courtesy we have refunded the customer in full ($526.69)It is strongly recommended in the future that if she lives in a remote area, she should use express shipping instead of USPS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] However, they sent both broken bracelets back with no explanations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Consumer states that the jeweler will be sending the letter within the next few days Regards, Stacey ***
I wanted to let you know we have spoken to Judith and we issued a refund on her credit card today 10/21/for $plus the shipping charges.We would like to apologize again to Judith and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsJodi,Please remove any fees from her account regarding this item on your end
I wanted to let you know we spoke to Joann to let her know that we issued a refund yesterday (2/15/2018) for $as a one-time courtesy for her over paymentPlease allow up to 10-days for this refund check to process and get mailed to herWe would like to apologize to her for the inconvenience and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsWe have confirmed with Jody at Direct Charge that her account has a zero balance, and she won’t receive any further lettersThe last letter must have been bad timing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They do not need the phone number I called them from.I returned jewelry to them no credit was given.I am being charged over $plus for jewelry I never ordered, changed my mind while talking to order "specialist."Never ordered never received Not paying for jewelry not ordered or receivedSincerely, A [redacted]
We received another Revdex.com message from Kristin asking how old her bad debt wasWe want to let her know that bad debt is not the same as bankruptcyBad debt results in not paying your billsThe unpaid amount is charged off as a profit/loss account.Acct #73253727229O (Montgomery Wards) was charged off 9/27/for $It hasn’t been reported to the credit bureaus.Acct #73253727284A (Swiss Colony) was charged off 7/22/for $Direct Charge last reported it to the credit bureaus 12/2/01.Acct #06484552284A (Swiss Colony) was charged off 8/15/for $Direct Charge last reported it to the credit bureaus 11/7/Please let us know if that answers her questions and if there is anything else we can do for her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Theda [redacted] to Revdex.com fFrst of [redacted] is a person that has scammed her on some other itemsLike ordering credit cards in her nameMrs [redacted] is years oldMy name is [redacted] I am her attorney and I am representing herSomebody named [redacted] got ahold of her and ordered some things her nameEverybody tires to rip this old lady offShe is years old I gurantee u she is not stupidShe never gives credit card information over the phoneHasn't for yearsIf direct watver told her it was free maybe she was suckered into believeing she was getting somethingWhich I believe is closer to the truth in this matter I guarantee you she never got any item.As I protect her from unscrupulous events that come her way call me at and we can discuss this futherThey have a bad rating by the way I looked this company up
I wanted to let you know we have tried to reach out to Chandra to let her know that we issued a refund on 7/6/for $plus shipping charges as a one-time courtesyPlease allow up to days for this refund to process.Our customer service manager tried to call the phone number provided on the Revdex.com complaint but it does not accept calls, so we sent Chandra an e-mail letting her know that we issued the refundWe would like to apologize to her and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questions
Good morning, I'm very upset because Direct Charge called me several times within the two years of this orderI told them that I didn't receive the items I ordered and when I didn't receive then I though the credit wasn't approved During the time of this process I was in and accident and I have major surgeries, Direct Charge called and I couldn't talk because I was taking a high dose of pain medicineI explain then to the representative who called about the items, I mention that the items I order I never got them and that my box on this complex is in the middle of the complex I asked them if they had a signed receipt saying that someone sign for the itemsI was told no signature was needed and that they have proof that the items was delivered Just because the items was delivered doesn't mean it was delivered to me I don't understand why a company can do this to customers and get away with this The manager who called me was very rude and he should be firedOnce they found out I filed a complaint that's when another manager called me They offer me a 25% off on my next purchaseWhat kind of company are they? That offer sounds fishy to meThis company is ripping people off
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Linda ***
On 11/15/10, we received an order and invoiced $under the name of [redacted] at the same address With finance and late charges, the balance is $.The first notification to us was dated 2/22/when she called stating she did not place this orderSince the order was dated in 2010, we were not able to provide her over the telephone the order detail of what was orderedOn 2/27/16, the account was coded as fraudulent and the credit bureau trade line will be deletedThe account has been resolvedPlease let me know if you need any additional informationRegards,
This is in reference to a complaint from a joint IMS Direct Charge/ PalmBeach Jewelry customer, [redacted] Our call center has pulled the order and billing complaint calls from this customer and she appears to have ordered and received the items in question I have listened to all of the calls and attached them in case you want to hear them (warning – the 4/call is verylong)Below is a summary of the calls from our supervisor: I was able to locate calls from this customerThe first order was placed on 4.30.15, order #This was a very basic order fielded by [redacted] ***The customer ordered items, item #and #totaling $ The credit was approved and the order was shippedThere were no upsells on this orderThe second call was made on in which the customer spoke [redacted] , order # She ordered items, item #and #totaling $The customer made the comment that she had just placed an order on but wasn't sure she wanted those items, and that she would send the one she didn’t like backThe order was approved and shippedThere were no up sells on this orderThe third call from the customer was made on 5.19.15, and this is where it gets weirdThe customer spoke with [redacted] and told him that she received a bill in the mail for over $700, and that she did not did order with us [redacted] was polite and asked for the phone number to look up the account so he could assistThe customer refused and said she had an account number insteadThe account number provided was for IMS so [redacted] again politely asked for a phone numberThe customer became upset and said "I'm not providing you with my phone number" and then demanded to be transferred to the billing department [redacted] transferred her as requested (This would have transferred her into the Direct Charge phone system so I have no record of those calls.) All calls were from the same phone number and the voices appear to be identicalThere are no more calls after this Based on the tracking and the calls, we believe she ordered and received the all items above, including & resulting in the disputed amount $(the 5/call)We would be happy to refund her purchase price once she returns the items The customer has already been refunded $for item ordered 4/and returned 5/Please let me know if you have any questionsThank you,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11705252, and find that this resolution is satisfactory to me Regards, Spencetta [redacted]
This was an order for item 6701, size 6, a TCW CZ Solitaire RingThis order was placed by phone on 1/6/at 6:34pmI can obtain the recorded order call from our call center, if necessary.USPS tracking # [redacted] shows delivered on 1/14/at 11:13amThank you,
I wanted to let you know that Chandra’s Direct Charge Account was credited in full on 3/17/Jody at Direct Charge has confirmed that her balance is zero, and she won’t be receiving anymore bills.We would like to apologize to Chandra and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if she has any questions
I wanted to let you know we have spoken to Willie and we issued a refund on his credit card today 11/1/for $106.99.We would like to apologize again to Willie and thank him for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsJodi,Please remove any fees from her account regarding this item on your end
We have reviewed this order and tracking shows deliveredHowever, as a one-time courtesy we have refunded the customer in full ($526.69)It is strongly recommended in the future that if she lives in a remote area, she should use express shipping instead of USPS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] However, they sent both broken bracelets back with no explanations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Consumer states that the jeweler will be sending the letter within the next few days Regards, Stacey ***
I wanted to let you know we have spoken to Judith and we issued a refund on her credit card today 10/21/for $plus the shipping charges.We would like to apologize again to Judith and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsJodi,Please remove any fees from her account regarding this item on your end
I wanted to let you know we spoke to Joann to let her know that we issued a refund yesterday (2/15/2018) for $as a one-time courtesy for her over paymentPlease allow up to 10-days for this refund check to process and get mailed to herWe would like to apologize to her for the inconvenience and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questionsWe have confirmed with Jody at Direct Charge that her account has a zero balance, and she won’t receive any further lettersThe last letter must have been bad timing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They do not need the phone number I called them from.I returned jewelry to them no credit was given.I am being charged over $plus for jewelry I never ordered, changed my mind while talking to order "specialist."Never ordered never received Not paying for jewelry not ordered or receivedSincerely, A [redacted]
We received another Revdex.com message from Kristin asking how old her bad debt wasWe want to let her know that bad debt is not the same as bankruptcyBad debt results in not paying your billsThe unpaid amount is charged off as a profit/loss account.Acct #73253727229O (Montgomery Wards) was charged off 9/27/for $It hasn’t been reported to the credit bureaus.Acct #73253727284A (Swiss Colony) was charged off 7/22/for $Direct Charge last reported it to the credit bureaus 12/2/01.Acct #06484552284A (Swiss Colony) was charged off 8/15/for $Direct Charge last reported it to the credit bureaus 11/7/Please let us know if that answers her questions and if there is anything else we can do for her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Theda [redacted] to Revdex.com fFrst of [redacted] is a person that has scammed her on some other itemsLike ordering credit cards in her nameMrs [redacted] is years oldMy name is [redacted] I am her attorney and I am representing herSomebody named [redacted] got ahold of her and ordered some things her nameEverybody tires to rip this old lady offShe is years old I gurantee u she is not stupidShe never gives credit card information over the phoneHasn't for yearsIf direct watver told her it was free maybe she was suckered into believeing she was getting somethingWhich I believe is closer to the truth in this matter I guarantee you she never got any item.As I protect her from unscrupulous events that come her way call me at and we can discuss this futherThey have a bad rating by the way I looked this company up
I wanted to let you know we have tried to reach out to Chandra to let her know that we issued a refund on 7/6/for $plus shipping charges as a one-time courtesyPlease allow up to days for this refund to process.Our customer service manager tried to call the phone number provided on the Revdex.com complaint but it does not accept calls, so we sent Chandra an e-mail letting her know that we issued the refundWe would like to apologize to her and thank her for being valued PalmBeach Jewelry Customer.Please let me know if there is anything else we can do or if you have any questions
Good morning, I'm very upset because Direct Charge called me several times within the two years of this orderI told them that I didn't receive the items I ordered and when I didn't receive then I though the credit wasn't approved During the time of this process I was in and accident and I have major surgeries, Direct Charge called and I couldn't talk because I was taking a high dose of pain medicineI explain then to the representative who called about the items, I mention that the items I order I never got them and that my box on this complex is in the middle of the complex I asked them if they had a signed receipt saying that someone sign for the itemsI was told no signature was needed and that they have proof that the items was delivered Just because the items was delivered doesn't mean it was delivered to me I don't understand why a company can do this to customers and get away with this The manager who called me was very rude and he should be firedOnce they found out I filed a complaint that's when another manager called me They offer me a 25% off on my next purchaseWhat kind of company are they? That offer sounds fishy to meThis company is ripping people off
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Linda ***
On 11/15/10, we received an order and invoiced $under the name of [redacted] at the same address With finance and late charges, the balance is $.The first notification to us was dated 2/22/when she called stating she did not place this orderSince the order was dated in 2010, we were not able to provide her over the telephone the order detail of what was orderedOn 2/27/16, the account was coded as fraudulent and the credit bureau trade line will be deletedThe account has been resolvedPlease let me know if you need any additional informationRegards,