Toyota Subaru Scion of Morristown

Customer contacted me (*** ***) personally.I told the customer to return with the vehicle because sometimes the rubber seals installed back into the rear of the head lamps maybe install incorrectlyThat I will inspect the back of the head lamps because sometimes the techs do not remove the
bumper and they are not installed rightTechs with small hands have no problem doing the repair without taking off the bumperUpon my inspection both rubber seals were installed in fact correctlyLooked for any physical damage on the outside of the lensesI found no defects there eitherMost likely cause is the head lamps are possibly separating at the seams and is not visibleThe vehicle has 86,on the odometerAt what point does the customer become responsible for the repairs that are to expensive and wants the dealer to payI followed through with exactly I told the customer I was going to doThank You *** *** Service Manager

see attached

Complaint: [redacted]
I am rejecting this response because:It does not respond to the complaint that was specified.  How is it possible that two other places of business find nothing wrong with a part that Toyota alleged needed to be replaced.  Toyota of Morristown basically is saying "we are certified to diagnose problems" without addressing how this misdiagnos or fraud could have occurred.  They sidestepped the issue because there is no legitimate way to acknowledge the fraud.  Hopefully, I will find a way for "[redacted]" or [redacted] to intervene if this is not resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I brought the vehicle in for service, there was no moisture in the headlights.  [redacted] the representative I spoke with when I brought in my car for service explicitly stated that for the bulbs to be replaced without damaging the headlight assemblies, the bumper would have to be removed.  The bulbs were replaced by a technician who took a short cut and did not remove the bumper--hence the damage to the seals in the headlight assemblies.  I know that the bumper had not been removed because I had a piece if duct tape between the bumper and the wheel well that was intact when I took the car home.  I took a picture of the tape before bringing the car in for the second time.  That technician's employer, Morristown Toyota, is responsible for supervising its workers so they follow the manufacturer's specifications and do no damage to vehicles that customers bring in for service. This is a cleqr case of negligence on the part of Morristown Toyota.
Regards,
[redacted]