Toyota Of Mt. Pleasant

We had been working with another dealer who seemed dis-interested in helping us. We searched Toyota dealers in the area and found Everett. They had a vehicle we were looking for so I called. I got Josh and let me say that from that call on there were no issues with getting the help we needed to get in the vehicle my wife wanted. From the salesman, Josh, to the Sales Manager all the way to Finance, the experience was excellent. This actually may have been the easiest and best experience we've EVER had when purchasing a new vehicle. And, let me add that we live over 100 miles from the dealership. It was DEFINITELY worth the drive! We will purchase from them again. Thank you Josh and the whole Everett team!

So last week my mom's 2017 sienna was due for an oil change, we choose to take it to Everett toyota for the service, when we get the van back we notice it has a nasty scratch on the side, so deep paint was gone, we try to talk to the manager about this and the answer we got is that no one's to blame the van had came In like that. Refusing to help my mom out we leave. I then call Everett himself and he interrupted my story and said go back to the dealership, his GM was going to help us out.

On the way back the secretary calls saying they can't do anything about it because the van was already scratched, which it wasn't, I call Everett again and he tells me again to proceed to the dealership, at this moment we were coming back from ***, where we live. Making us drive back, when we got there the GM wasnt professional enough to come out and talk to us, he kept sending his men to tell us theres nothing they can do, and to return that following monday.

The secretary got hurt because I asked her what kind of show they were running... seemed crooked to me, she got hurt and mad and rudely told me not to call them crooked. I asked for the walk around sheet and she tried to fight against it but she finally got it, NOWHERE on that walk around sheet did it say the van had a big scratch in the side and when I called her out on that she got even more aggravated. After a long conversation we decide to come back monday.

We bring the van in, they AGREED to fix the damage, the next day, they call us, we show up and they tell us they apologize but they can't fix it because the body shop will need to remove the door and get it repainted, and that's a high cost. So even after admiting the damage, in the end they didn't fix it, somebody just grabbed a near similar color marker and filled in the damage unprofessionaly. I will make sure to post this everywhere that has EVERETT TOYOTA on it and will be opening a claim with the better bussiness bureau soon.