Touch of Elegance

To whom it may concern, This e-mail is in response to customer complaint # ***.The customer in question purchased Groupon promotions for herself within a month period ,when our policy for voucher sales clearly states that only New customers may purchase or customers that had not
visited our salon within months.We have attached a copy of our promotional page showing our policy as well as an e-mail from the Groupon Company showing their records of the two sales to the same person within a month period.This client refused to acknowledge that she used our services in July of 2016, when our records and the records of Groupon clearly show her service date and the purchase dates.We have attached a screen shot of her recorded visit in our *** Software program.We offered to service her anyway, as Groupon advised us to do, but added a minor $10.00 fee but the client refused our offerWe thought that was acceptable and generous on our partWe apologized to the customer that we could not satisfy her.Touch of Elegance Salon*** *** ***
*** *** ***P.SThis is part of our terms of service The Fine PrintExpiration variesAmount paid never expires. Additional fees may apply depending on hair length, texture, and densityAppointment requiredMerchant's standard cancellation policy applies (any fees not to exceed Groupon price)Limit per person, may buy additional as giftsValid only for option purchasedAll goods or services must be used by the same personValid only with New customers and/or customers who have not visited in the last monthsMay be repurchased every days. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.This is the confirmation from groupon of the double purchase by complaint # *** Groupon Update*** *** ***Yesterday, 11:AMYouHey there, Here is the purchase history for all names under *** ***. Voucher #1Purchase Date: 01/02/2016Voucher was printed on 07/27/2016Option purchased: Haircut, Blow-Dry, and Partial Highlights or Root ColorVoucher # ***Voucher #2 Purchase Date: 03/19/2017Voucher was printed on 03/19/2017Option purchased: Haircut, Blow-Dry, and Partial Highlights or Root ColorVoucher # ***Hope this helps! -***

I ordered a double quarter pounder and discovered the patties were not cooked properly The burger patties were raw in the middle I placed a call to the restaurant from the number provided on their receipt No one answered and I left a voicemail for the owner to return my call No call has been received This owner has a pattern of practice of poor customer service and is rude to customers who complain

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The salon owner would not honor the Groupon, refused to make an actual appointment to provide the services purchased and attempted to charge me an additional fee to provide the Groupon service.The business address on the salons website is also different from the address on the Groupon.  - google search brings up yet another address.  I as a consumer would have no way of knowing this was the same salon since the addresses are different.  The customer information the salon owner provided is also incorrect.Neither Groupon nor the salon has been willing to to resolve this without charging additional fees which is also a violation of Groupon and mass law. again I am requesting a full refund of monies paid for this Groupon. 
 
Regards,
[redacted]

I am writing in response to a letter detailing a complaint filed by [redacted], regarding work we are performing at his rental property located at [redacted]. I reached out to Mr. [redacted], but unsuccessful in reaching him. We were able to reach his tenant...

almost immediately. We met with [redacted], the tenant, whom has been our contact point throughout the repair process, and facilitated a mutual agreement to bring resolution to this matter. The only requests made by the tenant, were to process the reimbursement check owed to the customer, and to provide cleaning of the carpet on the stairs. We obliged both requests. The check was issued on 5/20 and was mailed to the customer. The carpet cleaning was completed on Tuesday 5/24/16. All other workmanship issues and concerns had already been addressed in a satisfactory manner.With regard to the other issues referenced in the letter, namely the time frame. There were several circumstances which contributed to the overall time frame of the repairs. There were change orders requested, which require additional estimating and managing. Also, we were only given access to the property on Mondays at the beginning of the project. This of course causes significant delays in scheduling, and adds to the overall cycle time of the project. Later during the course of repairs, we were given additional access, which was helpful, but access was still only allowed at very specific times during the week.
We apologize for any inconvenience experienced by our customer, and we will follow up to make sure all concerns are fully addressed.
Please let us know if additional information is needed. I am available via cell phone should you like to discuss. I can be reached at [redacted]. Thank you for your consideration.
 
[redacted]
General Manager
Empire Construction & Technologies