Touch Of Beauty

Hello, *** We got the letter about customer complaintThe customer asked for return an item, but she brought her reciept after about weeks. According to our policy, customer can exchange or refund within days. Also we put the policy at register, and I think it is not as
small as customer can’t see. I attach the picture of the policy Thank you

Initial Business Response /* (1000, 7, 2016/04/14) */
We understand the perspective of the customer, but our policy does not allow any exceptionOur policy includes that all wigs and human hairs are final saleAlso, We clearly specify the policy not just on the counter, but all around of the
storeEspecially, there are many signs which are marked 'Final Sale' in the wig departmentIn addition, we always give many chances to try to wear wigs, which we sale, to customers in order to handle customers' wrong decision in advanceIf we allow the customer to return the wigs, it is not fair to all other customersWe always try to be kind of all customerThank you
Initial Consumer Rebuttal /* (3000, 9, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I truly believe that the business should also have it on the receipt as well as tell the customer When I went back in the store, I noticed that they made put another sign up I don't believe that they advertise the no return in the proper way I am so disappointed, because after trying on the wigs, I found that I was allergic to the synthetic hair When I got home, my neck broke out in a rash and I had to take medicine
I would like to give the unused wigs back and get a refund back from the wig store I am not everybody else, I am not trying to take advantage of them, I am just asking for mercy and understanding I have spend hundreds of dollars, buying products for my daughter and granddaughters
Once again, I am asking and begging for a return of the unused wigs and my money back
The wigs has not been worn nor used they are still new in the package!
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectationCustomer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses
Here are the top six reasons why customer satisfaction is so important:
It's a leading indicator of consumer repurchase intentions and loyalty
It's a point of differentiation
It reduces customer churn
It increases customer lifetime value
It reduces negative word of mouth
It's cheaper to retain customers than acquire new ones
Thanks for your kind understanding and consideration
Ms*** L***
Final Consumer Response /* (3000, 13, 2016/04/27) */
I would like to know if I give the wigs back if I could please get a store credit?

Initial Business Response /* (1000, 7, 2016/04/14) */
We understand the perspective of the customer, but our policy does not allow any exceptionOur policy includes that all wigs and human hairs are final saleAlso, We clearly specify the policy not just on the counter, but all around of the
storeEspecially, there are many signs which are marked 'Final Sale' in the wig departmentIn addition, we always give many chances to try to wear wigs, which we sale, to customers in order to handle customers' wrong decision in advanceIf we allow the customer to return the wigs, it is not fair to all other customersWe always try to be kind of all customerThank you
Initial Consumer Rebuttal /* (3000, 9, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I truly believe that the business should also have it on the receipt as well as tell the customerWhen I went back in the store, I noticed that they made put another sign upI don't believe that they advertise the no return in the proper wayI am so disappointed, because after trying on the wigs, I found that I was allergic to the synthetic hairWhen I got home, my neck broke out in a rash and I had to take medicine
I would like to give the unused wigs back and get a refund back from the wig storeI am not everybody else, I am not trying to take advantage of them, I am just asking for mercy and understandingI have spend hundreds of dollars, buying products for my daughter and granddaughters
Once again, I am asking and begging for a return of the unused wigs and my money back
The wigs has not been worn nor used they are still new in the package!
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectationCustomer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses
Here are the top six reasons why customer satisfaction is so important:
It's a leading indicator of consumer repurchase intentions and loyalty
It's a point of differentiation
It reduces customer churn
It increases customer lifetime value
It reduces negative word of mouth
It's cheaper to retain customers than acquire new ones
Thanks for your kind understanding and consideration
Ms*** L***
Final Consumer Response /* (3000, 13, 2016/04/27) */
I would like to know if I give the wigs back if I could please get a store credit?