Total Service Heating, Air Conditioning & Refrigeration Inc

I bought a deal from a discount website for their services. I called and made appointments and two different times they never showed up for the appointment. Both times I called and let them know several hours after they appointments were missed that no one had showed up. No one ever called me back. I had to keep calling and trying to get a hold of someone, both times I couldn't get any one to answer until the next day. I kept getting excuses that the technician had a flat tire and they didn't know why the technician wasn't calling me back. I got no answer when I pointed out I was calling him and he was the one not returning my calls. They never went through any measures to try and make the situation right. Each time the soonest they would come back was 3-4 days after the appointment they had already missed. This last time I called they kept hanging up on me. I was not yelling at them, but I was upset and they continued to hang up on me. Then when I would call back they said "Oh sorry we lost the call." Then finally admitted they had been intentionally hanging up on me. I am getting a refund from the website I made the purchase through, but as I have looked at other review sites I have found that I am not the only who has had the problem of not being able to get them to show up. They should not have an A+ rating if they can't show up to their appointments.