Total Care Dental and Orthodontics

I submitted Aflac dental claim forms to the location manager (***) in mid November 2019. I requested that the forms be filled out for any treatment that was done on me for the years of 2016- through current which would have been 2016 through 2019. I followed up two weeks after I submitted the forms because that is the timeframe I was given by the location manager, but upon my follow up call I was informed that the forms were sent out to their billing department and were not complete. I continuously followed up just to be told many reasons why the forms were not complete. At the end of the back and forth the forms were never sent out to another office they were with the billing personnel in the same location the forms were dropped off at which is my doctor's location. I need to continue my dental treatment but cannot attend my appointments if I still have not received the previous dental claim forms. There are deadlines I have in order to be able to submit these forms and it is not okay that I am paying Aflac for supplemental benefits but cannot receive my benefits due to my primary dentist office not doing their part by simply filling out the forms. I was understanding to the location that I was asking for a few years of treatment but it is now about to hit 3 months with no response!
Product_Or_Service: General and Orthodontics Treatment