Total Car Care

Mr. [redacted] brought his Honda Element in for NYS Inspection & oil change. The check engine light was on at that time. A computer scan was authorized by him with the result of a PO128 code; engine coolant temp. below threshold. This means the engine was not reaching sufficient temp. to meet...

emissions standards. This particular code would have to happen a minimum of 3 times for the code to set. Therefore to correct the problem the thermostat and temp sensor would need replacing. Replacing both parts would eliminate the possibility of the code coming back and since they are located near each other, would save him returning with the same code with minimal labor charge. The fact that the engine was not reaching specified temp would not show up in drivability. I did however,call Mr. [redacted] and got his voicemail. I left a message and HE did not return my call.The shop that cleared the code and inspected his car not only did him a dis-service but violated NYS Inspection rules by bypassing a known emission related problem. In reference to the thermostat failing, that repair 5 years ago was not performed here and obviously the OEM stat only lasted 4 years. At some point when 3 events happen again the check engine light will come back on and the car will not be meeting emission standards If Mr. [redacted] had returned my call! would have straightened this whole situation out.Since Mr. [redacted] had already authorized the performed work there will be no refund issued. I would like to talk to him personally to work this issue out. Yours Truly Michael [redacted]