Torque Group, LLC.

Torque refused to refund my refundable warranty payment. I had no claims during the 60 month warranty period. The denial is based on the an improper start date for the policy. They started on the date of the initial sale not the date I purchased the bike used. They have copies of both the purchase agreement and the warranty purchase document. Both showing the start date of the policy.

When I asked to speak with a manager the would not give me the managers name and told me to look it up on Google. What scam!

Given the situation and having to use my GAP coverage, Angela B. Was THE BEST!
I don’t know what I would have done with out her. She helped me with everything and went above and beyond even after my claim was completed. HIGHLY RECOMMEND this company if all their employees are like Angela!😃

After acknowledging what documentation we required and sending it to this company my refund was denied per the attached letter I contacted the Torque Group on June 26th to question what was necessary to file for my $ refund I spoke with Hanna [redacted] and was told to provide conformation that there were no claims, Bill of Sale, Refund Agreement, Copy of my Drivers License, Proof of Ownership Per Torque, I submitted all of the above I followed up this conversation with Toni (extension***) who confirmed what was needed All documentation was sent via UPS I followed up to confirm receipt and the company told me they had received everything and that they would contact me if they needed anything else During each of these first two calls I provided both my VIN number and contract number Each time the Torque representative acknowledged the contract (attached) On 8/I received a notice stating that they could not refund my money (per the contract) because they h

Complaint filed against Torque Group for denial of refund due to me of $for extended warranty purchased/not used for my 'Yamaha waverunner
The expiration date for the ext warranty was Oct23, The Torque Group was notified promptly in accordance with the refund process requirements as evidenced in the attached documentsNow, lets take a look at hose requirements: No service contract greater than $(WAS MET) 2.New vehicle coverage term must be a min of mos in addition to manufacturers warranty(WAS MET) 3.Power train only warranties not accepted(N/A) 4.No refunds will be paid due to repossession,warranty cancellation,theft or total loss, cannot be transferred to 2nd owner(N/A) 5.No refunds will be paid if there has been any use of benefits(NO USE) 6.No refunds if dealer or customer made any fraudulent acts.(N/A) 7.No refunds if customer does not maintain ownership for the full term (WAS MET) 8.The policy must be submitted by the dealer within days o

After acknowledging what documentation we required and sending it to this company my refund was denied per the attached letter
I contacted the Torque Group on June 26th to question what was necessary to file for my $ refund I spoke with Hanna ***and was told to provide conformation that there were no claims, Bill of Sale, Refund Agreement, Copy of my Drivers License, Proof of Ownership Per Torque, I submitted all of the above I followed up this conversation with Toni (extension***) who confirmed what was needed All documentation was sent via UPS I followed up to confirm receipt and the company told me they had received everything and that they would contact me if they needed anything else During each of these first two calls I provided both my VIN number and contract number Each time the Torque representative acknowledged the contract (attached) On 8/I received a notice stating that they could not refund my money (per the contract) because they h

I think torque is a *** scam Bought this warranty a year ago First time I need it they turn claim down It's *** Do not buy !!!!