Toronto Honda

I brought my car into Toronto Honda on Aug 12, 2019 to have the dashpad replaced as its finish was starting to come off. As the car was only a year old, the repair was done under the warranty. I was told the repair would take 3 to 4 days.

Two days later, I was told the car was ready for pick up. Upon initial inspection, I noticed that the display unit had suffered a number of scratches during the repair. I went back inside to let customer service know and a service agent followed me out. During his inspection of the display unit, I noticed two more problems--additional panel scratches and a warped panel. I asked to speak with the service manager.

He came out and sat in the car and I noted the problems to him. He noted a couple of other areas I hadn't initially seen and he took pictures of the damage. He told me all would be replaced. I asked for something in writing, he gave me his card and told me he would write up a work order and that if I saw additional damage, to let him know.

During my drive home, I received a text from Toronto Honda letting me know what number to text them for additional information. Once home, I emailed the dealership and Honda Canada to express my outrage with their service.

The following day, I poured over the car and noted 18 defects that were the result of the dash repair. I photographed all of these and sent a detailed email to the dealership, its owners, the service manager and Honda Canada and included the relevant images.

I asked that the service manager please add these to the work order and give me a sense of when repairs might occur. I asked that he please do it that day but I have yet to hear back from either him, the dealership owners or Honda Canada.

Given that the cost of the initial dashpad change was close to $2000(was covered under warranty) and that the damage now will necessitate the replacement of numerous interior panels, the total damage to my car is in the many thousands.

on 08/13 I dropped off my car at Toronto Honda. I was led to believe by their misleading website and verbal confirmation on the phone that Honda Employees at their location were doing the work. This was *** an misrepresentation on their part. I agreed to have the work done because after several emails and several telephone conversations they apologized and promised that the work would be done right and said the invoice would be from their company.

they did not do the job right. Not only did I have to go to their location 3 times to pick up the car but my vehicle tail gate is still not properly aligned with the rest of my car. Because this was the main issue and the fact that they tried to give me back the car with a paint chip the first time, I was so focused on those issues that I did not see the paint / glue stain on the roof of my car. I also believe that they maliciously stained the front seat of my car. Honda Canada has received my complaint and has not contacted me within the 10 days that they promised. Also they refuse to give me the name of a manager I can escalate my concern to.