Torcaso & Sons Shoe Repair Str

To whom it may concern: The customer was contacted by a District Manager via telephone.  The District manager explained that the manager became confused and mistakenly provided the 15% veterans discount instead of understanding she simply wanted the check total applied toward the [redacted]...

[redacted] charity.  The customer has been assured that the appropriate percentage of her check total will be applied to the [redacted] donation. The incident was a simple mistake and was not done with mal intent.  We are pleased that the customer brought this to our attention and that the situation has been resolved. Sincerely, Jim James C[redacted]Vice President - Human Resources [redacted]
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