In our opinion, Tops in Stone provided us with some of the worst customer service we have received from a vendor On installation day, items we expected were overlooked and forgottenThe installers seemed to be frustrated and anxious to get to their next jobThe project was completed after four weeks, requiring three more visits to our home The piece in question was at first broken, then ill-fitting, and finally installed
Their sales manager's phone demeanor fit our definition of dismissive and unprofessional, informing us that completion of our job would have to be "fit in" around other projectsWe attempted to contact the owners for resolution to the situation felt we were treated with the same disrespect; his answer indicating that what mattered was that the project was eventually completed to our satisfactionTo their credit, the work done is of high quality and we are satisfied with that aspect of the project
The countertop market in Colorado Springs is highly competitive; we recommend that consumers look elsewhere for their countertop needs
In our opinion, Tops in Stone provided us with some of the worst customer service we have received from a vendor On installation day, items we expected were overlooked and forgottenThe installers seemed to be frustrated and anxious to get to their next jobThe project was completed after four weeks, requiring three more visits to our home The piece in question was at first broken, then ill-fitting, and finally installed
Their sales manager's phone demeanor fit our definition of dismissive and unprofessional, informing us that completion of our job would have to be "fit in" around other projectsWe attempted to contact the owners for resolution to the situation felt we were treated with the same disrespect; his answer indicating that what mattered was that the project was eventually completed to our satisfactionTo their credit, the work done is of high quality and we are satisfied with that aspect of the project
The countertop market in Colorado Springs is highly competitive; we recommend that consumers look elsewhere for their countertop needs