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this complaint is not with my business Assisted Daily Living Home Care please resolve

I apologize for the delay in responding to the Revdex.com complaint; we did not receive the initial messageWe apologize for any confusion and difficulty in contacting our office and getting a response. We are committed to providing quality client care, responsible business
practices, and exemplary service. Unfortunately, the completed forms were not received in our office until December 5th 2017; our front desk provided their best estimate based on the date of the in office evaluation without realizing that forms were being returned by the familyWe apologize for the confusion and any difficulty this may have causedThe family was contacted January 4th and the report was sent January 5th (confirmed received January 8th)

this complaint is not with my business Assisted Daily Living Home Care please resolve.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are readily available to all
staff whenever they have client concerns.  Our billing office, billing manager, and president had not heard from
the therapist related to this issue prior to October 1st...

2015.  As mentioned previously, the
therapist that the client saw established the appointment on 5/9/2014 in our
schedule and the therapist marked that this client was seen on the date of
service in question (which automatically establishes a charge and bill – which given
that the insurance policy was not active resulted in the full $190 charge).  Unfortunately, it was not until October 4th 2015 that our billing office first received information from the therapist that
he had entered this information in error and that there was no appointment on
that date.  This charge was promptly
removed from our billing system and the bill.   After our billing office requested additional
information and received a follow-up message on October 8th 2015,
the therapist then provided receipts from several dates (1/31/14, 2/7/14, and 4/4/14);
two of which had already been processed (1/31 and 2/4).  The final documentation of payment (4/4) was promptly
entered into our billing system and the amount removed from the bill.We are also upset by this situation.  We apologize for the confusion and time delay
in resolving this issue and sincerely apologize for the distress that this
situation has caused.  Given the situation,
we have removed the remaining balance from the bill.As mentioned previously, it is our
policy to address any concerns that clients have related to their bill in a
timely fashion.  It is our policy to address and resolve any issues or
discrepancies promptly.  We are committed to providing quality client
care, responsible business practices, and accurate billing.