Top Shelf eCommerce

CNN Refrigeration did complete the work at the property for Mr [redacted] located at [redacted] *** We first received his work order through his home warranty company on July 4th, 2015, the busiest weekend of the year for air conditioning companies We scheduled an appointment and went to the property, changed out the condenser fan motor and diagnosed the need for a compressor Due to this being a home warranty claim, there is a process for submitting and receiving authorization for any work to be completed We provided full documentation as well as photographs to the warranty company demonstrating that the vent exiting the home for the clothes dryer terminates within inches of the air conditioning unit, resulting in excessive lint entering the system causing a history of failure of the unit We recommended to the warranty company that they require a thorough cleaning in addition to moving the vent to another location Once authorization was granted, we scheduled an appointment for repair For several days, we had trouble coordinating with the tenant, even arriving on two occasions for a scheduled appointment only to have no one available to grant access to the property The job has now been completed and the unit is fully operational We are very disappointed that Mr [redacted] felt he had such a bad experience, and we will make every effort to address his concerns going forward with not only him but in our process of handling future customers

Complaint: [redacted] I am rejecting this response because:well he would need to turn over the domain and show me the back end so seo, marketing, etc can be done by methen we can agree to agree Sincerely, [redacted] ***

I am writing on behalf of Top Shelf Ecommerce (hereafter “Top Shelf”) regarding the complaintby Mr [redacted] referenced aboveWe note at the outset that this complaint was prepared by a“recovery floor”, and not by Mr [redacted] himself“Recovery floors” are in the business ofcontacting consumers who would not otherwise be considering filing a complaint and offeringthem a percentage of any money they recover by charging back on the consumer’s credit card orthrough a refundAs here, the actions of a recovery floor are fraudulent because they makeallegations that are not true We know that this letter was prepared by a recovery floor because it contains nearly identicallanguage to other letters allegedly written by other consumers related to an unrelated entity in adifferent jurisdictionTo prove my point, I am sending you a redacted copy of a letter supposedlywritten by a different consumer related to a different businessPlease note that language used inthat letter is nearly identical to the language used in Mr [redacted] ’s complaint In essence, the complaint alleged on behalf of Mr [redacted] claims that: (1) Top Shelf promisedhim a fully automated website within three weeks and that he would not have to do anything tomake it function; (2) the website delivered by Top Shelf did not function; and (3) that Top Shelfhas ignored multiple telephone calls and emails from Mr [redacted] regarding this situation We have investigated Mr [redacted] ’s claims thoroughly and determined they are utterly withoutmeritSpecifically, the services ordered by Mr [redacted] were provided pursuant to a writtenagreementAttached is a true and correct copy of that written agreement as signed by Mr[redacted] Please note that what Mr [redacted] purchased from Top Shelf were: a QR code, a funnel page, video marketing, and a digital business cardMr [redacted] did not purchase awebsite from Top Shelf as is claimed in his complaintTop Shelf can prove that it provided all ofthe services ordered by Mr [redacted] Moreover, the written contract between the parties specifically states: Six Month Period to Raise DisputesNOTWITHSTANDING THE “DISCOVERY RULE” OR ANY OTHER APPLICABLELAW, RULE OR STATUTE, CLIENT AGREES TO CONTACT TOP SHELFECOMMERCE WITHIN SIX (6) MONTHS OF THE EFFECTIVE DATEREGARDING ANY CLAIM OR DISPUTE RELATED TO THIS AGREEMENT ORTHE SERVICESIF CLIENT DOES NOT NOTIFY TOP SHELF ECOMMERCE OFSUCH CLAIM OR DISPUTE WITHIN SIX (6) MONTHS OF THE EFFECTIVE DATE,THEN CLIENT AGREES THAT CLIENT WAIVES THE RIGHT TO PURSUE SUCHCLAIM OR DISPUTE (Capitalization in original) Given that the Effective Date of Mr [redacted] ’s written contract was March 3, 2016, any claimhe might have had expired by September Nevertheless, we would like to respond to the contention that Top Shelf did not respond to multipleemails and letters from Mr [redacted] Top Shelf is unaware of any letters from Mr [redacted] regarding his allegationsMoreover, Top Shelf employs a rather sophisticated telephone systemthat tracks all incoming and outgoing callsUsing that system we can prove without question thata Top Shelf representative spoke with Mr [redacted] every single time he dialed Under these circumstances, the complaint filed on Mr [redacted] ’s behalf by a recovery floorshould be considered an act of fraudWe are more than willing to cooperate in such aninvestigation if the Revdex.com wishes to undertake itJust let us know what help wecan provide in pursuing those responsible for preparing Mr [redacted] ’s complaint and we willwillingly assist Very truly yours Dan JD***

[redacted] **As we discussed on several phone calls, we would grant you a refund for the full amount of $18,unless you processed what is called a “dispute” with your bankThat being said we refunded you $15,as we had received a charge back notification from our bank for the remaining $Once we receive a chargeback request, it is up to the bank to make the decision.The bank however did not agree with you receiving a refund as we had done the work that you had agreed us to do.The fact the you are requesting $18,to be refunded tells me you are working with multiple companiesWe are not associated with any other company as you can read in our agreement you signedWe charged you $and cannot refund this due to you breaching the agreement of filing a dispute with your bank

Sorry we can't come to a resolution but I guess we will agree to disagree

CNN Refrigeration did complete the work at the property for Mr. [redacted] located at [redacted].  We first received his work order through his home warranty company on July 4th, 2015, the busiest weekend of the year for air conditioning companies.  We scheduled an...

appointment and went to the property, changed out the condenser fan motor and diagnosed the need for a compressor.  Due to this being a home warranty claim, there is a process for submitting and receiving authorization for any work to be completed.  We provided full documentation as well as photographs to the warranty company demonstrating that the vent exiting the home for the clothes dryer terminates within inches of the air conditioning unit, resulting in excessive lint entering the system causing a history of failure of the unit.  We recommended to the warranty company that they require a thorough cleaning in addition to moving the vent to another location.  Once authorization was granted, we scheduled an appointment for repair.  For several days, we had trouble coordinating with the tenant, even arriving on two occasions for a scheduled appointment only to have no one available to grant access to the property.  The job has now been completed and the unit is fully operational.  We are very disappointed that Mr. [redacted] felt he had such a bad experience, and we will make every effort to address his concerns going forward with not only him but in our process of handling future customers.

June 25, 2016Re: Complaint ID# [redacted]To Whom It May Concern;In regards to the above referenced complaint ID on behalf of [redacted], CNN Refrigeration was contracted by [redacted] While we did in fact make multiple visits to the home and the work may have...

taken longer than the customer would have liked, we were in fact working with a warranty company and had no control over their approval processor timelines. We do know that at this time this item has been closed for nearly a year. We sincerely apologize for the delay in responding, our company suffered a tragic loss at that time and the Revdex.com issues were being directed to the deceased. We have recently made corrections to our office and the status of our Revdex.com account and we hope to regain our positive status as soon as possible.Thank you.CNN Refrigeration

[redacted]As we discussed on several phone calls, we would grant you a refund for the full amount of $18,500 unless you processed what is called a “dispute” with your bank. That being said we refunded you $15,300 as we had received a charge back notification from our bank for the remaining $3200. Once...

we receive a chargeback request, it is up to the bank to make the decision.The bank however did not agree with you receiving a refund as we had done the work that you had agreed us to do.The fact the you are requesting $18,500 to be refunded tells me you are working with multiple companies. We are not associated with any other company as you can read in our agreement you signed. We charged you $3200 and cannot refund this due to you breaching the agreement of filing a dispute with your bank.

Complaint: [redacted]
I am rejecting this response because:
I HAD CHARGE BACKS WITH THE WHOLE $18,500. SO WHY WOULD THIS ONE BE THE ONLY ONE NOT TO BE REFUNDED. THE OWNER TOLD ME HE WOULD REFUND THE WHOLE AMOUNT I PAID AND ADMITTED THAT THEY DID NOT FULFILL THEIRE END. NOW HE IS CHANGING UP HIS PROMISES TO REFUND ALL BUT THE $3200. BOGUS. I WANT M MONEY BACK AS PROMISED.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:well he would need to turn over the domain and show me the back end so seo, marketing, etc can be done by me. then we can agree to agree. 
Sincerely,
[redacted]

I am writing on behalf of Top Shelf Ecommerce (hereafter “Top Shelf”) regarding the complaintby Mr. [redacted] referenced above. We note at the outset that this complaint was prepared by a“recovery floor”, and not by Mr. [redacted] himself. “Recovery floors” are in the business ofcontacting...

consumers who would not otherwise be considering filing a complaint and offeringthem a percentage of any money they recover by charging back on the consumer’s credit card orthrough a refund. As here, the actions of a recovery floor are fraudulent because they makeallegations that are not true.
We know that this letter was prepared by a recovery floor because it contains nearly identicallanguage to other letters allegedly written by other consumers related to an unrelated entity in adifferent jurisdiction. To prove my point, I am sending you a redacted copy of a letter supposedlywritten by a different consumer related to a different business. Please note that language used inthat letter is nearly identical to the language used in Mr. [redacted]’s complaint.
In essence, the complaint alleged on behalf of Mr. [redacted] claims that: (1) Top Shelf promisedhim a fully automated website within three weeks and that he would not have to do anything tomake it function; (2) the website delivered by Top Shelf did not function; and (3) that Top Shelfhas ignored multiple telephone calls and emails from Mr. [redacted] regarding this situation.
We have investigated Mr. [redacted]’s claims thoroughly and determined they are utterly withoutmerit. Specifically, the services ordered by Mr. [redacted] were provided pursuant to a writtenagreement. Attached is a true and correct copy of that written agreement as signed by Mr.[redacted].
Please note that what Mr. [redacted] purchased from Top Shelf were: a QR code, a funnel page, video marketing, and a digital business card. Mr. [redacted] did not purchase awebsite from Top Shelf as is claimed in his complaint. Top Shelf can prove that it provided all ofthe services ordered by Mr. [redacted].
Moreover, the written contract between the parties specifically states:
18. Six Month Period to Raise DisputesNOTWITHSTANDING THE “DISCOVERY RULE” OR ANY OTHER APPLICABLELAW, RULE OR STATUTE, CLIENT AGREES TO CONTACT TOP SHELFECOMMERCE WITHIN SIX (6) MONTHS OF THE EFFECTIVE DATEREGARDING ANY CLAIM OR DISPUTE RELATED TO THIS AGREEMENT ORTHE SERVICES. IF CLIENT DOES NOT NOTIFY TOP SHELF ECOMMERCE OFSUCH CLAIM OR DISPUTE WITHIN SIX (6) MONTHS OF THE EFFECTIVE DATE,THEN CLIENT AGREES THAT CLIENT WAIVES THE RIGHT TO PURSUE SUCHCLAIM OR DISPUTE.
(Capitalization in original).
Given that the Effective Date of Mr. [redacted]’s written contract was March 3, 2016, any claimhe might have had expired by September 2016.
Nevertheless, we would like to respond to the contention that Top Shelf did not respond to multipleemails and letters from Mr. [redacted]. Top Shelf is unaware of any letters from Mr. [redacted]regarding his allegations. Moreover, Top Shelf employs a rather sophisticated telephone systemthat tracks all incoming and outgoing calls. Using that system we can prove without question thata Top Shelf representative spoke with Mr. [redacted] every single time he dialed.
Under these circumstances, the complaint filed on Mr. [redacted]’s behalf by a recovery floorshould be considered an act of fraud. We are more than willing to cooperate in such aninvestigation if the Revdex.com wishes to undertake it. Just let us know what help wecan provide in pursuing those responsible for preparing Mr. [redacted]’s complaint and we willwillingly assist.
Very truly yours
Dan J. D[redacted]