Top Hat Chimney Sweep

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[redacted]  [redacted]       To Whom It May Concern: While we regret Mrs. [redacted] being inconvenienced, we thank youfor bringing these matters to our attention. We...

have looked into Mrs. [redacted] experience and our records indicate thefollowing: Mrs. [redacted]’s father received the magazine subscriptions byerror from our client [redacted]. We are not affiliated with [redacted] other than our “vendor - client” relationship. We have contacted [redacted] and made them aware of thissituation.  It is our understanding thatthey have cancelled the subscription and have removed Mrs. [redacted] father from anymailing list that they have.  They askedthat we pass along their cancellation confirmation # [redacted] for yourrecords.  Should you need additionaldetail, please write to [redacted] Again, thank you.  If I can be of any further assistance pleasecontact me personally. Sincerely,    [redacted]Customer Service Manager NORTH AMERICAN SERVICE COMPANY, INC.

There are two occasions this company could have soaked me for hundreds of dollars. On one occasion I had paid three different heating and cooling companies to come fix my one year old furnace, which would go out in the middle of the night leaving my babies getting up to a freezing house. [redacted]'s plumbing and heating came and for the cost of a service call had it figured out and fixed within the hour.
On another occasion, at a different location my furnace would not work. I called Jim's right away and they could have gotten away with charging me for an entire new circuit board, but instead discovered it was the igniter (I am not sure of the proper term). As a result it cost me under one hundred dollars, instead of the hundreds of dollars he could have gotten away with charging me. Integrity is this company's middle name, as far as I am concerned. I am thankful I have found a company I can call to take care of my heating, cooling, and plumbing needs that is not only knowledgeable, but honest as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 15, 2016 Revdex.com [redacted]
[redacted]  [redacted]
  RE: [redacted] – ID # [redacted]   To Whom It May Concern: Thank you for forwarding Ms. [redacted]’s correspondence.   We do apologize but we are having a difficult time locating an...

order for Ms. [redacted].  We have searched our databases with her name, address, phone number and email address and have not located an account.  It is possible that Ms. [redacted] has us confused with another company?  There are a few reasons why we think there is some confusion with another company.  First, we cannot locate an account.  Second, we do not offer a 24 month payment plan.  Third, we do not normally offer a $ 958.60 magazine package unless it is a business account.  For those reasons, we believe that Ms. [redacted] is being billed by another company. We have reached out to Ms. [redacted] by phone at [redacted] several times and were unsuccessful.  However, if it is our company, please ask Ms. [redacted] to contact me personally at [redacted] and I will be happy to resolve this issue.  Best regards, Kerri L[redacted] Customer Service Manager NORTH AMERICAN SERVICE COMPANY INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 12, 2012   RE: # [redacted] – [redacted]   To: Conciliation & Engagement Specialist:   Thank you for forwarding Ms. [redacted] correspondence.  Because of the heads up from the Revdex.com we were able to contact her and bring this to an early...

resolution.    According to our phone records Ms. [redacted] called our customer service number on March 8, 2016 at 10:24 AM and was on hold for 5 minutes and 46 seconds.  At that time the call was disconnected and no message was left.  On April 7, 2016 Ms. [redacted] left two messages on our after hours voicemail system at 9:15 PM and 9:16 PM.  We did try to reach Ms. [redacted] the following business day.  When we attempted to contact Ms. [redacted] the call was connected and disconnected each time.  The calls lasted no longer than 16 seconds. We have cancelled Ms. [redacted]’s account, issued a full refund of $ 175.00 and have placed Ms. [redacted]’s numbers on our In House do not call list. We our also reviewing our phone system to reduce our hold time to better service our customers,UPDATE:We spoke with Ms. [redacted] on April 12, 2016.  We explained our 100% customer satisfaction policy and let her know we have canceled her account and she will be receiving a refund check for $ 175.00.  Ms. [redacted] was satisfied with this arrangement.   Again, thank you for forwarding Ms. [redacted]’s correspondence.  If I can be of any further assistance please contact me personally. Best regards,  Kerri L[redacted]                                  �...⇄ Customer Service ManagerNORTH AMERICAN SERVICE COMPANY, INC.