Tony's Lube N' Tune & Brakes

Review: Tony from Tony's lube and tune failed to properly diagnose an issue with my vehicle. My vehicle was at his facility for 4 days longer than it was quoted when he knew that I was on a strict DoD timetable. He did not perform troubleshooting of a faulty bearing and replaced the wrong part. I had told him that I understood that the part can not be returned due to the fact that it had been installed and was willing to split the difference of cost with him, but he opted for a free oil change instead. He knew that I had to drive 1300 miles immediately after the repair, and since the vehicle wasn't repaired properly I was forced to purchase another vehicle in order to make it back to my duty station to meet a deployment in Japan.Desired Settlement: I would like a refund to the credit card that I paid with due to the fact that he replaced the wrong part entirely in an untimely fashion, and did not even make an attempt to correct the issue after it came to his knowledge that an improper repair was performed.

Business

Response:

April 28th, 2014

To Whom It May Concern,

Mr. [redacted] brought his truck in for service one week prior to get his truck repaired;his

concern was a noise on the drivetrain when the truck is rolling, the noise is present when the

truck is rolling at 30 mph and above. I had three technicians drive the truck and listen to the

customers concern, one of the mechanic said it's the over sized big tires that was making the

noise, the Two other mechanics said it possible that may be the front left wheel bearing or the

front differential. I then test drove it, then lifted the truck In the air and put It in drive and made

the wheels roll until 30 mph, and listened to the truck with a statoscope and confirmed that the

noise was coming from the front differential. We then parked the truck and ordered the

differential. We offered Mr. [redacted] his option of new or rebuilt or used, he choose the rebuilt

options. We finished the truck close to midnight and he picked it up after I drove it for five miles.

The noise was definitely gone.

Mr. [redacted] came back the next day and stated that his truck was still making the noise. I took a

test drive with Mr. [redacted] I heard the rattling noise from the left rear wheel area, we brought

the truck back to the shop and lifted the left rear wheel and took the wheel off and inspected the

brakes and hound, evidence of scraping on the inside of the left rear drum/rotor and showed It to

Mr. [redacted]. At that time he asked me "is there anything you can do for me?" I replied if you

want I can fix it for the cost of the parts and labor with discounted rate. I also mentioned that we

fixed what he was complaining about in the front and that noise is gone It's no longer there. Then

he got the keys to his truck and left. Bottom line we fixed what he asked us to fix but the vehicle

had other rattling noises that wanted fixed after he came back. He thought by fixing the front

differential noise that was going to fix all the noises in the truck.

Best Regard,